Reviews for Orange Car Rental
This car is incredibly uncomfortable for a person who is 5' 1" in height. However, it was clean and functional with the exception of the wind damaged and repaired passenger door which did not function well.
Your staff seem unhappy with their jobs and don't seem to realize that they are representing Iceland to visitors. One went out of his way to give us advice on driving the Golden Circle which was great and appreciated. However, the one who received the car back ahould have greeted us nicely and given us a brief overview of the steps involved inthe returns process when we arrived. He really was not friendly at all.
Generally, all was good: the rental got us around Iceland over 2400 km. Some details, however, were irritating. The walk to the shuttle was a bother with all our luggage, in the rain. Other rentals had a representative and car available to the rental office. The actual rental office allowed for pushy renters to check in ahead of others. The standing desks and paperwork were uninviting. The agent could have helped us get to and find our car rather than vaguely saying where we’d find it. Tight, tight lot. Early on road problems ( leaking rear tire pressure required constant refilling; warning lights in German on a Japanese car; unrealistic solutions, like returning the car from far north). We managed on our own. Curt return, “Take everything out of the car and come back so we can go out and check the car for damage,”. Seemingly little problems, unresolved, left a sour taste and poor memories of an otherwise wonderful country...
overall the car was OK but I have to tell you that the people we met in the office were very arrogant and rude with us, specially at the beginning. Please fine below the details:
- The car didn't have a rear shelf, we complained about it. First they said this car never comes with a rear shelf. However we saw a few car with it. Then we told them about it and they took one from another car and gave it to us.
- The presure of the tyres was not the correct one (we got the light). They changed it after we came back and the message light about the pressure was ON during the whole trip.
- We tried to change the car because we didn't feel safe with these lights and also because we got a different car than the car booked - However they said it was not possible
- After a few kilometers another service light was ON, we thought it was because the car passed 20000km - Nobody said anything about it and we were scared about the whole trip...
We paid for GPS, but at the time of rental nobody gave it to us. Next day, we had to go to the company in Reykjavik to get it, and wasted a lot of time. Also, there were electrical problems with the car, but there weren't any other cars available.
The car was fine, but we had a very hard time finding the shuttle to Orange Car Rental and also the rental building itself because the company is now called Geysir and there are no Orange Car Rental signs anywhere. The phone number we were given to call was also wrong. I would recommend Northbound update their information for future renters to avoid this issue as it was quite frustrating.
Free Cancellation & Amendments
Did not got the promised car. Was a Suzuki Jimmy. Not really the same class as a Vitata. Would not recommend to anyone.
Loved the ease of the pick up.Great wee car for running about in.Nice and clean and easy to drive.
Perhaps a quick point to make,probably a good idea to call the customer if the car they are renting is still on the way back from the airport.My pick up was at 10am but the car did not arrive until 1030
No big deal but you did have my number and I would have just adjusted my schedule accordingly.
I am satisfied of the service and all the staff is very kind.
I will rent from northbound for sure in the future.
Service was great , car was clean and met our needs.
We ended up with a Suzuki swift. Worked out just fine for us
We were "upgraded" to a BMW X-drive, which was delivered to Geysir at Harpa in Reykjavik 1 1/2 hours late. The car ran poorly. It has a drivetrain problem and acceleration is rough. At one point, I could not accelerate at all. But we had to keep the car because we were on a tight time schedule. Returning the car was chaotic. We went to the Keflavik office, which was closed, then to the airport office, which was hard to find. Good thing we had enough time before our flight. Orange never notified us of these changes.
Great customer service, on time delivery and return, and reasonable prices although the car had cracked windshield that was concerning to us.
The car was great! The only improvement I’d suggest is programming GPS with a “home” location for the drop off location.
We got a Ford Kuga (Upgrade) and it was great
It was a great trip, a great car, great views, and great people. We are all satisfied by the performance of the car, and also the customer service brought by Orange Car Rental.
Free Cancellation & Amendments
We like the Ford Transit with automatic gear very roomy good enough for 9 passengers with luggage . Very good customer service . They satisfied our request for changing winter tires in Lake Myvatn .
We were given a Dacia Duster and not the car advertised and i wouldnt say that it was a similar spec swap either knowing the cost diference and standards of the 2 cars
The pickup and return was extremely quick and easy. Only one noticed from the staff the disinterest. The car was already very damaged. But there were no problems with the car.
They actually upgraded us up to a Dacia. Guess they ran out of Jimmys. Excellent service. No problem with the car.
Everything was just fine
Great car. Enough space for all of our bags. Drove well and comfortable.
Our overall experience was very positive and went pretty smoothly. Northbound did an excellent job of answering questions, following up quickly with responses, and assisting any needs we may have had. Upon arrival, the Orange/Geysir shuttle service was different than what was listed on the rental voucher, which caused some confusion and delay. We were instructed a representative would come and get us, while we ended up having to take the airport shuttle. Thankfully, Northbound responded quickly and we were able to get onto the correct shuttle and to the rental facility. The Orange/Geysir vehicle was sufficient for our needs, but definitely a bit more worn than we had hoped, which we did not fully realize until after we had left the rental facility. There were many more scratches, rock dings, and dents we had to have looked over and annotated by the representative before we left the facility...
It was just great! Very informative and polite staff.
average : check-in took a long time because the requested car was not ready, + I had to buy brake liquid after 3 days ride + noise in a wheel at the end of the ride
Orange upgraded the car to Dusty and it eas wonderful. The car worked really well alk the time we were using it. The only problem we had was tires pressure were unbalanced on all 4 of them which was quite dangerous. Luckily we got them fixed by a petrol station assistant. The rental process was easy and returning the car was hassle free. I love hiw it was handled. Overall it was great
Your check in process needs to be revised to reduce 2 1/2 hours to 30 minutes or less. From the moment I took a ticket number when I entered your office to the minute we drove away with a car was 150 minutes. If I had not partially prepaid, I would have considered a nearby competitor.
After receiving the car, everything else was fine.