Reviews for

Orange Car Rental

in Iceland

We got a Ford Kuga (Upgrade) and it was great

It was a great trip, a great car, great views, and great people. We are all satisfied by the performance of the car, and also the customer service brought by Orange Car Rental.

Excellent.

We like the Ford Transit with automatic gear very roomy good enough for 9 passengers with luggage . Very good customer service . They satisfied our request for changing winter tires in Lake Myvatn .

We were given a Dacia Duster and not the car advertised and i wouldnt say that it was a similar spec swap either knowing the cost diference and standards of the 2 cars

The pickup and return was extremely quick and easy. Only one noticed from the staff the disinterest. The car was already very damaged. But there were no problems with the car.

Everything was fine!

Heated seats

They actually upgraded us up to a Dacia. Guess they ran out of Jimmys. Excellent service. No problem with the car.

Everything was just fine

Great car. Enough space for all of our bags. Drove well and comfortable.

Our overall experience was very positive and went pretty smoothly. Northbound did an excellent job of answering questions, following up quickly with responses, and assisting any needs we may have had. Upon arrival, the Orange/Geysir shuttle service was different than what was listed on the rental voucher, which caused some confusion and delay. We were instructed a representative would come and get us, while we ended up having to take the airport shuttle. Thankfully, Northbound responded quickly and we were able to get onto the correct shuttle and to the rental facility. The Orange/Geysir vehicle was sufficient for our needs, but definitely a bit more worn than we had hoped, which we did not fully realize until after we had left the rental facility. There were many more scratches, rock dings, and dents we had to have looked over and annotated by the representative before we left the facility...

It was just great! Very informative and polite staff.

average : check-in took a long time because the requested car was not ready, + I had to buy brake liquid after 3 days ride + noise in a wheel at the end of the ride

Orange upgraded the car to Dusty and it eas wonderful. The car worked really well alk the time we were using it. The only problem we had was tires pressure were unbalanced on all 4 of them which was quite dangerous. Luckily we got them fixed by a petrol station assistant. The rental process was easy and returning the car was hassle free. I love hiw it was handled. Overall it was great

Your check in process needs to be revised to reduce 2 1/2 hours to 30 minutes or less. From the moment I took a ticket number when I entered your office to the minute we drove away with a car was 150 minutes. If I had not partially prepaid, I would have considered a nearby competitor.

After receiving the car, everything else was fine.

Good service provided by your staff and the car conditions are great. Keep it up

I miscalculated our arrival date - and booked the car for a day earlier than required. But this provided us with an upgrade to a bmw diesel which fit the 5 of us and our luggage well. It was also super for mileage. Our rental experience was very good, thank you.

Great car and customer service. It’s be great to have a tutorial on the key fob system, as it’s different than what we’re used to and took some figuring out.

We used Northbound to rent a vehicle through Orange Car rental which has now been bought by Geysir car rental and everything went flawlessly. We received the best rate possible using Northbound and I was extremely happy with everything. I would highly recommend this company.

The car was great but the check in process was a nightmare. It was severely understaffed and it took nearly two hour to get our car. I've never experienced that before.

I expect everything to be more professional as they forgot to hand in the GPS and check the tires.

Beside these, everything was good.

We got a Nissan X-trail instead of the Suzuki Grand Vitara we requested (same class, but slightly better car). Service at pickup was great, and the car as well during our whole journey. We travelled all around Iceland, 16 days and approximately 4700 Km, of which hundreds of Km on gravel roads. Everything went perfect. Car return at the airport was also fast, efficient and smooth.

Poor - Orange had been sold to Geysir, but this was not communicated and the pick up arrangements were not the same - so we waited for nearly an hour at the information desk only to find out we needed to take a shuttle bus to Geysir - something we had no idea about as we had never heard of Geysir before! The service at pick up was poor, it took forever and customer service was pretty bad. All in all, wouldn't rent from them again.

Everything was great except one small comment.
The tires were BALD. There was no tread left on them It made me very nervous to drive on the gravel roads. I should have checked ahead of time, but I didn't notice it until we were already hundreds of kilometers away from Keflavik. It seemed like the company was really pushing the limits of how far they could make those tires last. Luckily nothing happened, but I was filled with anxiety about getting a popped tire instead of focusing on having fun.

Very long lines and slow service to get a car. Got an older car than I had ordered, and initially accepted a small refund. Finally drove away in the car, only to discover it was not fit for the road. Dangerously worn brakes!! Drove back and waited more. "Suddenly" they were magically able to find my 2015 Jimny anyway. Why didn't they give it to me in the first place. Whole process took approx 2,5 hours of my valuable vacation. At least I got a car in the end, and it worked well. Drop-off was smooth.

Rental went well. No major problem. Only issue was the time we had to wait to pick up the car. Lots of people the day we picked it up and we had to wait 2h. But the system with numbers/tickets makes it go smoothly.

Overall it was a good experience; however the car had some noise problems and this made me a little apprehensive during the trip.
But everything went well so I feel satisfied

The car was great, and our pick up and drop off was easy. Thank you.

The car was okay but not in great condition. We doesn't have any problem during our trip. However, the check-in was difficult and the young guy who served us as a bad attitude and seems to don't wan't to help us.