Reviews for

Northern Lights Car Rental

in Iceland

We had a Toyota RAV4 and it was perfect to drive through the snowy country, but a little more explanation about the use of the 4x4 buttons would have been helpful .... But we had a great time and a lot of fun and that's the most important.

Perfect experience! The price, the service everything was honest, made sense and was organized very well! Will book again with these guys next time!

Great

I was a bit disappointed because I chose diesel and manual and was given petrol and automatic. A part from that the car was fine. There was a little confusion about possible damages when we took it back but the guy of the car rental didn’t make us pay.

Hello, I used Dacia Duster in Iceland for 11 days. From the first moment I was positively surprised both by the rental service and the car itself. I particularly liked the friendly attitude towards us. This also applies to the moment of returning the car and transport to the airport. Dacia Duster is a car that I can recommend to everyone. Just like the Northern Lights Car Rental. Thanks to them, we have been able to visit such a beautiful country as Iceland. Thank you.

Excellent team! I got picked up at the airport to go 10min away to get the car , signed few papers and ready to go, car was nice and clean all setup and ready to ride the snow!
Very cheap deal and nice team!
Returned on time and dropped me at the airport again
Was perfect
I recommend them!

Great service, was collected at airport and brought to the car. Dropped car off no problem and driven to the airport. Highly recommended

Our experience with the Suzuki Jimmy was on point when we were in Iceland. Perfect run-around for the Golden Circle and getting to the Blue Lagoon. The team at Northern Lights Car Rental were helpful and efficient when we got the the office to pick up the car, about 5 minute drive from the airport. They give you a free shuttle to and from the airport. Drop off was quick and easy at the end of our trip and we didn't have to hang around to get a lift back to the airport for our flight. Would highly recommend.

The whole experience with Northern Lights was smooth, easy, and without hiccups. It ended up being a bit pricey with everything included - but we were very happy with their service, the car we were given, and the process of it all. I have no problems recommending this company to others!

The car was in good condition, great for the Icelandic roads and weather, low fuel consumption and 4 wheel drive. No issues with the car, the employees were kind and helpful. Thanks!

The car worked well and the price was cheapest I found. It was a bit annoying that the damage related deposit is around 2700€ and you need deposit from credit. I Have money in savings account, but not that much credit so I guess most people are forced to take the 15€/d extra insurance. Luckily the 2000€ deposit was enough. It was good that you told me to take pictures of the car so when returning We could check that the small damage in the windshield was already there when We got the car. Easy and trusthworthy for me and you :)

Exellent rental company. Very nice staff who respect their commitment. Good prices. The car was ok.

The Suzuki Vitara is a safe and trustworthy car and with spiked tires you can enjoy more this experience in wintertime. The northern lights car rental is a good and professional rental company. The once drawback was one hour waiting at the airport before of taking this car.

Third time in Iceland, but first rental with Northern Lights. The service was good! Airport pickup was on time, and the shuttle even dropped us off at our hotel once we returned the car. Would definately rent from them again.

Suzuki wasn’t available got issued Dacia duster. Smelt of petroleum apparently washed matts in substance that smells like petrol . Not very fuel efficient but did the job.

The Toyota Rav4 I hired was great, the only downside for me was that there was no boot interior cover, which left my luggage on display through the windows, when we were travelling around

Medium.

Goof things: the contact with northbound.is was the best part. The contact is really fast and very helpful.

Bad things about Northern lights car rental:
- When I booked with Northern Lights Car Rental, the company say that someone will are waiting for me in the airpot and we go directly to the office take the car. However, this didnt happen. We wait for 10min and no one showed, so I had to do an international call to discover what happen. After I found the employee, we had to wait for other flight (no one tell about this. We had an appointment and we arrived late because first no one from the company was waiting for us and after we needed to wait to other flight. We lost more than 30 min with this confusion).
- the car: was ok, but the left door wasn't good.
- problemas with the car: we have de CDW (damage insurance). According this insures, the car rental company is responsible for any accidents or damage that happens in the car...

To be honest, it was a bit unpleasant experience for us because of couple aspects regarding the car rental. First of all, there was nobody waiting for us in the airport and waited around 30 minutes for any potential show up but there was still nobody. Then called the place and received an answer as "She did not see you so left with other customers." So we waited for her to come back to airport for additional 20 minutes. Second of all, We were charged for the mandatory insurance which was not mentioned neither on the website nor the rental confirmation email. It was literally unethical charge which was not pleasant experience for us. In addition, the behaviour of the agent also was not welcoming and the way of his explanation of terms and conditions was like an automated voice so we rather felt as if we are speaking to a robot. We believe that this company should review its customer service quality...

Everything was first class ,from the pick up at the airport to the return home .The car was exactly as promised and there was no problem at all with it . I will recommend you to my friends . Thanks .

Awesome. Good price.

everything was ok

Good Company, Good cars, Very reliable and all staff friendly and helpful. Would definitely use again.

Not bad, we got the car in a used conditions tho (windows and doors not working properly)

Everything works fine with Northern Lights Car Rental. No problems at all. Staff was great, maybe a little bit too much alarming about weather conditions. We planned to go to Skaftafell and go back to Reykjavik with a Jimmy Suzuki. Maybe next time I'll choose an upper size model to be more solide on roads. But it was a great experience :)

Car was good, no problems with rental or return. pickup from the airport and return was good. Just the guide to pick us up from the airport was not really a friendly person.