Reviews for Northern Lights Car Rental
I'm rented a 4x4 in December. My flight was postponed until the next day because Keflavik airport was closed ( weather reasons). I had warned Northern Lights Car Rental.
Tomorrow, the agent couldn't no longer find our reservation. Once the car is in possession, after 15 min of driving, two orange LEDs light up. On the phone, we are told that it's nothing serious. Moreover, the wiper (water jet) didn't work. I'm disapointed especially in severe weather alert. It was the second time i came to island and the first time i rent by northern lights car rental
Our flight had 3 hours delay, so I informed the rental company about it. However, as we arrived, there wasn´t anybody to pick us up. After 2 calls and ca 1 hour waiting somebody came to drive us to the car rental place. I chose the rental company because of the price and free GPS. But the GPS didn't worked at all. The guy showed us our car, but he did not check if the GPS was working properly. I had to return it 5 times!!! Every time he gave me a new one, it work for 2 minutes and then it shout down. It was because the adapter he gave us was not working, not the display. But he did not try it with us at all (after he gave us the keys, he had new customers and did not bother to help us). He told me, if we have problem with the GPS, he could offer us some discount as soon we return the car, so I gave up and we used our mobile phones whole time. As soon as we returned the car (ca 1,5 hours) before our flight there was no time to discuss the discount because there were 2 other customers waiting...
The car was great and the staff were very nice, however there was some confusion with the pickup and we didn't get picked up until an hour after our designated pickup time. This was rather upsetting as it made us late for plans that we had. One, the sign used for pickup did not say northern lights car rental as the main company, but another company name instead, causing confusion. Additionally, the driver only stayed at the airport for about five minutes and did not ensure that all customers, including us, had been accounted for. I would suggest improving this part of the process.
Thanks for reat support we came to the office recive car (They offer us some varanty or they will freez 2 500€ on my bank acount which was quite suprise for me but to be onest when return the car I was happy that we used extra insurence because of Iceland weather and road condition) however guys in office was good sens of humor and I can say if you would like to o to Iceland Northbound and Northern Lights Car Rental is good choice. :)
Our experience was very good, I would recommend to others!
We had some issues with the car. Luckily it happened on days where we had some time to spare. So it didn't ruin anything, but it was a bit annoying.
When breaking (on any road) and taking turns on gravel roads, the steering wheel started shaking pretty bad. And on gravel roads you could feel the car drifting off.
The battery died after leaving the lights on for 15 minutes when we parked and stayed in the car. It was quite hard to put on the cables right, because the contact points of the battery were corroded.
Then a few days later the cooling liquid was empty and the engine kept overheating. After calling to ask which color liquid we needed to put in, a mechanic was sent to take the car for a checkup. After the checkup we would get a new car the next day. We drove to a camping to stay the night and would meet the driver with the new car the next day. He would be there at 8 but still wasn't there at 9...
Free Cancellation & Amendments
Great service, reliable 4x4 car and close to the airport. Thank you
The car was comfortable and drove well, although there was a problem with the GPS system so we had to use our phones and Google Maps in the end.
the staff are very helpful
The services I received were really satisfactory. Starting from the moment I landed in airport, I was picked up shortly after I called for the shuttle to the car park. All details were explained in the office, including what is covered by the insurance, what are the precautions needed for driving in winter, general guidelines and tips about Iceland.
The car itself was as advertised, even though I picked a lower-end vehicle, it had features like 4x4 drive, cruise control, heated seats, built-in navigation etc. and was in a good state, clean and fresh.
When it comes to return process, it was very smooth and took around 10 minutes, after which a shuttle took us back to the airport.
Definately I have to recommend this rental service.
We chose to rent our car with Northern Lights Car Rental based on a recommendation from another traveler. We would definitely rent from them again. They were prompt to pick us up at the airport, customer service was spot on during the rental itself, and their prices were better than others we had looked at. During our trip to Iceland we drove out to Jokusarlon and experienced some very snowy/icy roads during our trip. However we never had any issues driving.
Very good assist. Thanks for everything. Had a great trip!!
The car worked really well in the snow and icy conditions. In my opinion the studded tyres are a must for winter conditions if you are driving long distances from the capital and the conditions along the same route can be very different, so great move Northers lights for making these widely fitted (not sure if they are standard across every car). Only downside really is the long check in and check out time. Drivers hate this, especially when there is only 1 person performing this task.
Car was really great. In a very good condition, very clean and perfectly working in mechanically. Maybe the only thing it was the kilometres that it got because it was not a new car.
Everything was perfect. The guys explained everything that I needed to know before I left for my road trip. The car (Dacia Duster 4x4) was perfect for the trip. I highly recommend Northern lights if you are looking to rent a car in Iceland.
The car was great, easy to drive since it is an automatic car. It would be excellent if someone explains a little about the car such as when to use "M" gear, where one can set up the side mirrrors or which one is to press to keep car mirrors from frogging & freezing etc.
The premium insurance is really expensive. It costs nearly as much as the car rental (42,000 ISK for 7 days). However, the road was easy to drive and it wasn't complicated to drive in Iceland at all since there aren't so many cars, especially from Bolganes to Dalvik and to Djupivogur. Of course, you have to be careful and slow down since road can be really slippery in Winter.
The car rental company should explain which time to be given when you would like to cross the tunnel. I was informed that I would have 3 hours to cross the tunnel, so the time 10 a.m. was given. However, actually, you would have time from 3 a...
Free Cancellation & Amendments
The car was great, the cup holder fir the driver was uncomfortable, but that is a tiny detail and bound to the design of the car.
Vechile was too old needed maintenance
Northern lights Car Rental employees are very service minded. The car was good.
Your customer service was excellent when I asked them to change the timings. But the only problem I had is, I got manual transmission van instead of Automatic. The third party did not charge any money to cancel the booking. But northbound did not return my money.
very good car and great customer service, cheers guys!
The car was not as new as expected and with a few minor bumps and scratches, but everything was fine. We felt secure in the Icelandic crazy weather. The staff were friendly.
Great service from the guys at Northbound. On arrival, we were picked up late by the shuttle from the airport however the service consultants were very apologetic and offered us a free upgrade and WiFi for our hire. Pick up and return was easy and simple and the car was great. Would definitely use Northbound again.
Generally satisfied with Dacia Duster. It was ok as we expected.
Not happy about Polish shuttle bus driver's behaviour on Monday morning the 6th of January. He did not help passengers with their luggage which they were loading in the boot with difficulty. Did not even say hello.
It is in a big contrast with a guy we met at our arrival - the service was perfect and very kind.
Dacia duster was fantastic, i am even considering getting one here in the UK! Absolutely loved it. Was so spacious and powerful. Massive boot to hold all our luggage.
We loved th e car we used. It was a susuki s cross I believe. It was great. The people at the rental place were very nice. It was a good experience.
All went well / as expected. The transfer service was good and the guys at the compound were helpful. All as expected with the car. The only issue we had was the battery was low in the key for the central locking and the key did not work with the doors, nearly resulting in us being locked out of the car. Swapped batteries at a service station and no further problems.
I would definitely use this company again. We hired a Suzuki vitara for 5 days. We were picked up at the airport and driven around 10 minutes to the depot to pick up the car up and away we went. Car was great, staff were great 100% recommend and will use again in the future. Thanks again
The pick up was a bit lack of instruction as I don’t see any people or sign at the arrival hall. I don’t know if your guys is there or not until I call your company. By then I learnt Your guy is not here yet and waited about 30minutes after I arrive the arrival hall. Other than that the overall service is okay.