Reviews for Northern Lights Car Rental
Well the car wasn't that bad but I wouldn't recommend it to anyone on gravel road it was a real pain for me.
Everything was just perfect. We were picked up at the airport and brought to the rental office. Everything was explained and showed to us, we had absolutely no issue with the car during our stay at all. Everyone at the office was nice and friendly. Overall great experience! Thanks!
The staff is quick and friendly and the car was perfect for the week in Iceland. The only complain was the rental pick up was 30 minutes late.
I've visited Iceland a dozen times or more, mostly hiring a car, and my experience with Northern Lights was amongst the best. The car was, let's say, 'well-travelled', but in overall very good condition, which was what I wanted of a 4WD; Iceland is not kind to new cars. The comprehensive insurance package was admittedly not cheap but gave me peace of mind, whenever I had to use a gravel road to get to a spectacular hiking destination such as Borgarfjörður Eystri or Mjóifjörður. And the staff I dealt with, at both pick-up and return, were pleasant, courteous and efficient. All in all, a very smooth transaction with a company I would/will use again and recommend to others.
It was ok, Northern Lights was obviously mainly Icerental 4x4 as our rental had a Icerental 4x4 sticker of the logo on it and all the employees had jackets with that logo. Also, after going though the insurance options online and doing some research, we felt confident what we had selected would work for our trip. The person we dealt with in regards to the paperwork, while nice, seemed to be almost trying to scare us in a passive way to buy more insurance. We did purchase one extra area of coverage beyond what we originally got online, but didn't really appreciate that sort of passive pressure. Also upon drop off, we wanted to outline a couple of minor items with the vehicle we found while we drove it, but after a quick glance to check the car out while we were getting our baggage organized, the employee said we were good to go, right when the airport shuttle showed up, so there was no time...
Free Cancellation & Amendments
Great 8 days roadtrip thanks to the 4WD provided by Northern lights car rental.
Car wasn't that expensive a that period of the year, and was sufficient for what I wanted to do (Dacia duster).
The staff was nice and I have been welcomed with smile, and giving back the car was simple et quick.
I particularly enjoyed the 24/7 to give back the car, I had the possibility to take my plane during the middle of the night without having to pay for a night in a hotel.
I definetly recommand this company. During my trip, I asked to other travelers the price of their rental car and I had the cheapeast.
However my car had a fuel consumption issue, close to 9L/100 kms with a very eco driving. I recommanded a check up after using it, but i guess it happens and it was only a probleme with my car.
Staff is also very reachable, as I had the opportunity to discuss with them thanks to the chat on their website...
The car is the correct for make a trip in country. The error is not a car diesel but the mistake is mine. The car have some issues but is normal in a car from 1993.
Overall experience was great. Check in and return were quick and staff was informative and helpful. Only suggestion I would make is in regard to the roof tent. Several times while driving the tent popped up/open. I ended up using a key-ring to keep it secure...and also noticed another driver has used a small luggage lock on his. It may be nice to add some small carabiner/clip/etc to the tents to prevent accidental opening while driving. Not a big deal..it was not unsafe or anything. Great experience all around and would definitely rent from NL again!
We didn't get dacia logan, we got a hyundai i30 family car and it was the best car i have ever driven. It was perfect. Me and my friends wanted a bigger car so we would be more comfortable on the journey across icelands circle road. And the amount of gas we used was lower than expected for a big car.
In general, the whole process was good amd easy. When I went to pick up the car some details, showed on the website were different from what they had on their system such as free extra driver, free sleepping bag for example. There was a charge for the extra driver and for the sleeping bag, they also had a table and chair request under my profile which i didn't ask for, the kitchen box that I actually marked as necessary wasn't included.
I believe it was a glicth in the system but luckily I checked the information and we could fix before the payment.
One other point to be improved is the communication channels, either email or phone. Having a lot of tourists from all over the world can be challenging and demanding but it would be great to have at least one 24/7 way to reach the company. I understand this is a third party company connecting customer to rentals but in any situation we need a back up and support from someone...
Pretty smooth. From pick up at Airport all the way upto airport return drop. Car provided was in good condition. No issues faced on the road at all.
Good and trustworthy online booking experience and there was no misunderstandings with the operator other than maybe that the whole pick-up could be more clear for me as a customer. Incorporating the föight so that the company knows when we are ready and also sending som kind of specific info about where to look for the chauffeur would be good. Otherwise a great user experience
Car was great, but they deducted 10000 IKR for picking up the car from airport parking (over the phone they said it was going to be 5000 IKR)
I was astonished by the support Liam (Support team) providing, I was deeply moved and want
to thank him.
Also, I was disappointed: on the second day
I was at Borgarnes and tried to find the hotel
I am going to stay using the GPS I rented with
the car, did not work, because WIFI did not work. I rang a number of times to a person
after person in your team, as a foreigner, you
know how difficult and how much money they
Still all my dissatisfactions are buried becase
of Liam who understood and helped me earlier.
East transfer from airport to rental car office. Easy check in. The Duster we got was a bit rattley, but worked fine for us. Easy transfer back to the airport.
Free Cancellation & Amendments
My friend and I rented a car from Northern Lights Car Rental for more than two weeks and we didn't regret our choice at all. The car was perfect to drive around Iceland, comfortable and exactly how portrayed at the website.
The customer service was good, everything important was explained to us and we were also told about all the dangers which might occur during our roadtrip in Iceland.
The only negative aspects were that we had to wait at the airport for half an hour to be picked up even though we send them our flight information and arrival time.
The price of car hire in Iceland isn't cheap, so I wanted to ensure that we had value for money and after some research went with Northern Lights. The booking process was hassle free and the pick up from the airport was really smooth. The insurance side of things was a bit intimidating, although understandably necessary given the possible variety of conditions in Iceland. We ended up paying another €200 for a package that didn't cover everything, so I'd advise potential customers to be aware of that. The service from the staff on site was good. The 4wd that we'd been allocated didn't have a parcel shelf fitted and this was important to us as we'd be leaving suitcases in the boot. The guy went and found one for us, so that was appreciated. All in all, I'd recommend Northern Lights but just be sure you budget for a decent amount of insurance cover.
It was a great experience , comfortable car for the ring road ,
-super economic car 20km/liter on average
- had a problem with our car,
But the service was excellent and fast ...
Caution : never forget to check out the ad blue percentage because the car will shut down and not restart
Great Iceland, I wish I where there again. Suzuki nice car to discover all the fantastic places in such a wonderfull island eventhough a little beat " high fuel consumer".
Pretty good. I really wish it had cruise control.
Was a helpful company, nice car, uncomplicated and friendly, a bit difficult to find with the car, when you bring it back at night and at the airport you have to look good at a person how is waiting for you and not to follow the other sings from other companys.
i would recomand it! Cheers form switzerland
Everything was good! Recommend!
Perfect experience. Very good that office is open 24h. Everything good with the Rav4. Thanks.
The van was perfect for two families, four person each, with bagages.
The car had a slightly problem with the clutch pedal but didn't affect the trip around the island.
Our experience with Northern Lights Car Rental went pretty smooth. It was easy to find them at the airport to shuttle us to the rental company. On the third day, our car broke down. It took 4 hours for them to come out and provide us with a new car. We ended up with a Hyundai Tuscon which was a nice upgrade for the rest of the trip. Other than that, the car and service were great.
Quite perfect !
Renting online, choosing the right vehicle, get a good price (without any bad surprise at the end)was very easy and pleasant.
The Duster was perfect and gave us a very good trip.
We have appreciated the support by smiling and kind guys too !
Thanks and congratulations to the whole team
Great price, no issues with vehicle, great customer service and helpful. Thanks
All was fine, staff member told us of all available insurance options and risks. Assessment of the car at return was fair