Reviews for Northern Lights Car Rental in Iceland
The Best Rental Car Prices in Iceland

























Good
The car was not new, 260000km, but it did the job!
Good choice
Good
Good
Fine
Outstanding!
Outstanding!
Outstanding!
. $5,000 for door damage is a COMPLETE SCAM, AS IS THE “INSURANCE” YOU CON PEOPLE INTO BUYING and you should be ashamed of yourselves.
Excellent
Best regards,
Laura
Good
@ the pickup spot people were friendly but a little too persistent to my taste to sell us the insurrance
I'm very disappointed regarding our experience.
We have wait for 1 hour to have the shuttle to go to the airport.
We are not happy at all regarding our renting, it's unacceptable to paid 700 euros for a week for this kind of car and customer experience !
Outstanding!
Outstanding!
Excellent
Good
In our case, coming a bit late through the customs, it took quite a bit over-the-phone coordination to make it clear where we can catch the shuttle to the car pick-up location, not really helping for the best first impression about the company. But after the initial hick-ups with the pick-up at the airport everything else went nice and smooth. Quick paperwork, clear explanation of additional insurance options, fast handover of the car, and also on the return just a quick check of the car and a swift shuttle transfer to the airport.
The car proved a perfect cost-benefit trade off and was in good condition for its age and mileage. And given the harsh winter road conditions 4WD proved essential in more than one occasion.
Good
Outstanding!
Outstanding!
Good
The information about the insurance and the money take in case of is not clearing before we arrived at the office.
Outstanding!
Excellent
Excellent
Outstanding!
Outstanding!
The whole procedure with northern lights was very easy and good. Everything worked out fine! Next time in iceland i will rent a car here again!
Outstanding!
Outstanding!
Excellent
Outstanding!
Thank you!
Outstanding!
Outstanding!
Excellent
Good
Outstanding!
Good
- The doors in the back wouldn’t stay open which made it tough to get our daughter in and out.
- The overhead light didn’t work in the back of the car which made it difficult to locate things in the back seat at night.
- The oil light came on mid-way through the ten day trip which caused unnecessary stress as we didn’t know the seriousness of it.
As this wasn’t enough we had an accident. We ran into a sheep which was trying to cross the road. It was dark and we show it at the last second. The sheep survived, our car didn’t. We had to call the car rental service. They told us to go to the nearest garage and have the car checked. They told us we would pay for the service and the we would receive a refund from the car rental company. We went to the garage, the people there were really friendly and helpful. Because of a problem with the left light (broken because of the collision and thus nomore waterproof) we had to change cars. We paid at the garage (120€) and made our way to the car rental company. The guys an the garage told as the same thing, that we would get a refund from the car rental company.
As we arrived at the car rental we were far from welcomed. The guy who took care of the car exchange was far from friendly. When we told him that we would like our refund he refused rudely to give us the money we paid for the service and didn’t want to discuss about it. I told him that on the telephone his co-worker told me that we would get a refund and he answered with a rude tone “i won’t give you any money back”!!!
We didn’t make a scene because we had already lost a lot of time and wanted to go on with our trip. We paid the for the car damage( thank god we had the silver insurance package and paid only 730€, there were other couples with no insurance who had to pay 3000€ und 3500€)
Another point that we were told that we would shortly receive a detailed description of the damage and the repair costs. Should the costs be less than 730€, then we would get a refund. I can tell you that today 1 month after our trip we haven't received anything. I contacted them and asked for the car repair bill and they told me that they don't normally send the bill and anyway the car isn’t yet repaired. ( i think 1 month for such a small damage is too long especially for a car rental company which needs its cars rolling)
Nevertheless the choice of the car rental company is free. I would personally never book with them again as they try to make as much money as they can from you, and unfortunately this isn’t because they offer top service. The exact opposite!! We had the best time in Iceland, we would totally go again. The only black spot was the car rental.. Make your decision responsibly!
Excellent
The 2017 Duster had definitely seen better days, but was very realisable, especially considering mileage it had. Staff was very friendly and explained everything you need to know.
Good
Outstanding!
I also thought the price was good and there was no hard sell on insurance. Finally the airport shuttle could do with a bit better explanation but it was reliable.
Worst part was when in the night of 31th October our battery died. We were calling more than 45minutes at the service telephone and we couldn't find anyone,we were always getting connected with the primary office,the guy there was trying to find the service guys,even in the private telephones and still couldn't find someone.after that we managed to tell our problem (we couldn't get in the car,electrical key wasn't working, probably dead battery).at last a guy showed up at least 2 hours after we first started calling only to bring a manual key,then he had to drive back to bring the cables,he came after one extra hour.considering that for the first 45 minutes we couldn't even share our problem made the experience unpleasant.on top of it we had to pay for him coming although we paid the top premium level of insurance.
Our trip in Iceland was amazing,we are totally visiting again but we will most certainly book a car with another company
Good
Good
Good
Outstanding!
Good
Otherwise, everything was very good. Nice, friendly staff, enjoyed talking with our drivers to and from the airport.
Just maybe add a safety check to your vehicles for basic functions like that before renting them out
Outstanding!
Outstanding!
Outstanding!
Good
We also rent a baby seat, this was a very old seat and it was not feeling 100% safe. Tip to the rental company: for this price in the rental buy new seats!