Reviews for Northern Lights Car Rental in Iceland

Great company and kind and helpful people.
The car was not new, 260000km, but it did the job!
Good choice

Okay.

All is ok but the wifi connection sometimes was wrong. And the car a little old.

At the beggining we were not satisfied as the child seats were not already installed, the employees said they don't have the training for it. At the end the very friendly employee - driver from the airport - helped me with one of the seats. Into our initial Dacia also the water was leaking, what we found out the next morning, after rainy night. The car also broke down that morning, but in one hour (lucky for us we were still in Reykjavik) we got another Dacia. That one was newer and much better, so the experience was good. The staff was always very helpful and frielndly. If there were no trouble at the beggining, the rate would have been much higher as this was a good value for money experience. So I would rent a car there again!

The team is great, very friendly and welcoming. They explained everything very well at the car pickup, including which roads not to take and how to be careful with the icelandic weather. The car was very good for the trip we planned, comfortable with a large truck for the luggage. We didn't include any F-road in our itinerary, so we don't know how well it would go on those. The car return was quick and efficient, they were fair while taking into account the video of the car we made during pickup and didn't charge any extras. It all went very smoothly, we definitely recommend this rental place!

Fantastic experience. Obtaining vehicle was simple, clear instructions provided, good prices, fair policies, easy access to and from airport. Would easily recommend.

Good platform with lots of choice/prices and perfect customer service

Everything was fine until very strong winds ripped the door from both of my friend’s hands and we were charged $5,000 USD FOR SOMETHING THAT WE HAD NO CONTROL OVER. We did everything that we were told to do and it still happened
. $5,000 for door damage is a COMPLETE SCAM, AS IS THE “INSURANCE” YOU CON PEOPLE INTO BUYING and you should be ashamed of yourselves.

Hi, the Suzuki Vitara went very well. However just in terms of the brakes, they need to be reviewed as they don't work very well and when there is snow in the road that makes it dangerous. A part from that, the car works OK.
Best regards,
Laura

Everything went smooth.. Getting to the pick-up spot by shuttle was easy, getting back to the airport on departure: same..

@ the pickup spot people were friendly but a little too persistent to my taste to sell us the insurrance

Hi, the car was very old, with a lot of kilometres and more than 26 damages on the car and windshield. We had some warnings who have been turned on many times, which has scared us. We have been forced to purchase extremely expensive insurance.
I'm very disappointed regarding our experience.
We have wait for 1 hour to have the shuttle to go to the airport.
We are not happy at all regarding our renting, it's unacceptable to paid 700 euros for a week for this kind of car and customer experience !

The car performed well considering the harsh environment of Iceland. Only means that they maintained the car well.

Renting with Northern Lights was a really good experience. The rental was quick but also not rushed and return was easy - they didn't check every possible thing just to see what's broken, it was literally a few minutes total. Everyone at the office was super nice :) We had gravel insurance and of course gravel hit our front window - they didn't have any problem with that. I was thinking maybe they would inquire more how it happened and investigate if we were doing everything according to the rules, but nothing like that. Also they have simply good prices. One thing surprising for me was no snow brush during winter and it was snowing a lot! Not sure if that's standard practice but something to have in mind. Still, would rent from that place again.

I suggest you make it (more? perhaps I've overlooked it...) clear that your rental office is not at but nearby the airport. And a permanent large company sign at the airport where customers would be picked up would be very helpful.
In our case, coming a bit late through the customs, it took quite a bit over-the-phone coordination to make it clear where we can catch the shuttle to the car pick-up location, not really helping for the best first impression about the company. But after the initial hick-ups with the pick-up at the airport everything else went nice and smooth. Quick paperwork, clear explanation of additional insurance options, fast handover of the car, and also on the return just a quick check of the car and a swift shuttle transfer to the airport.
The car proved a perfect cost-benefit trade off and was in good condition for its age and mileage. And given the harsh winter road conditions 4WD proved essential in more than one occasion.

The car had many problems! Lights on the dashboard came on and stayed on, the doors wouldn’t lock, and it switched out of 4 wheel drive and the 2WD light appeared on the dashboard which made driving VERY difficult. Basically, it was the worst rental car I have ever had. Also, the windshield fluid never worked. I believe I should get a refund!!!

I rented the 4x4 as it was February in Iceland. The wipers were terrible and it was blowing snow/snowing everyday there. Then after 4 days a belt started squealing regularly. Pickup/drop off shuttle at the airport was not too long.

Efficient service and good value

Yes - great service and quick to get us in our car so we could get our holiday started!!

Simple to drive, no problem.
The information about the insurance and the money take in case of is not clearing before we arrived at the office.

We had a little issue as we started out with a blown fuse which the guys repaired quickly. No other issues with the vehicle, everyone was very professional, and got us to/from the airport quickly. I’d definitely rent here again.

Very straight forward booking and pickup/drop off process but requires a transfer from/to airport. Reasonable prices and very friendly and helpful staff. Would use Northern Lights again.

Everything was great, customer service was superb. The only issue I have is the original Suzuki Vitara we have booked is advertised as a 4x4 but it is not a 4x4. It is an all wheel drive vehicle with snow mode. A 4x4 has the option to lock in four wheel drive and typically has a low and high mode. Other than that everything was great and I appreciate you all.

Booked for 1 week in February 2022. Service was good. Shuttle picked us up from the airport. Ten minute drive to the pick up location. Filled in paperwork and away. The return was also simple - back to the pick up location and then a shuttle to the airport. The car was good. Ran well and dealt with the icy conditions well.

The car worked fine for my journey on the ringroad around the whole island in winter! But the headlights are really bad. It is like there were candles instead of lamps.
The whole procedure with northern lights was very easy and good. Everything worked out fine! Next time in iceland i will rent a car here again!

All good! Perfect communication and suggestion to get insurance for the front! Will deffinately return!

It was a great experience. Our vehicle from Northern Lights Car Rental worked wonderfully and kept us both safe and comfortable throughout the entire trip.

We had a really nice road trip with the 4x4 Duster.

Had a great experience with my car rental. Was able to drive to all the spots I had on my Iceland itinerary. They were very helpful with giving me the information I needed for a safe winter visit to Iceland!
Thank you!

The treatment and management have been very satisfactory, and the vehicle we have rented has not caused us any problems and has responded to expectations.

Really good value vehicle. We ran into some interesting weather, snow, ice, fog and rain and the car was really rock solid. It had obviously seen plenty of tourists like myself but was still a sound vehicle. Only fault was that there was no screen wash in the vehicle.

The car was fine, the cost of total insurance was excessive and doesn’t seem necessary considering what not included in the insurance.

Everything was perfect!

Voilà bien la pire voiture qu'il nous a été donné de louer! Et nous n'avons pas payé peu cher. Une vieille Dacia qui a un stop and go qui ne fonctionne plus et qui s'arrête donc à chaque stop et à chaque feu rouge. La consommation s'en voit donc augmentée ( 500 km avec un plein de 70 euros...). Le bruit du démarrage équivaut à celui d'un camion, etc. Très mauvaise affaire. De plus qu'un 4x4 n'est pas forcément nécessaire même en novembre. Le service ça a été par contre (rapidité, politesse, explications), sauf qu'il n'ont pas écouté les commentaires sur la voiture, estimant qu'on ne savait pas faire avec le stop and go, ce qui est faux.

We had a few issues with the car.

- The doors in the back wouldn’t stay open which made it tough to get our daughter in and out.
- The overhead light didn’t work in the back of the car which made it difficult to locate things in the back seat at night.
- The oil light came on mid-way through the ten day trip which caused unnecessary stress as we didn’t know the seriousness of it.

Avoid at all costs!!! Terrible experience! We rent a Dacia Duster, the car condition was miserable >200000km. The driving experience really difficult. Headlights blurry, steering, brakes, gear box, everything in really bad condition. Believe me this isnt something you want on icelandic roads.

As this wasn’t enough we had an accident. We ran into a sheep which was trying to cross the road. It was dark and we show it at the last second. The sheep survived, our car didn’t. We had to call the car rental service. They told us to go to the nearest garage and have the car checked. They told us we would pay for the service and the we would receive a refund from the car rental company. We went to the garage, the people there were really friendly and helpful. Because of a problem with the left light (broken because of the collision and thus nomore waterproof) we had to change cars. We paid at the garage (120€) and made our way to the car rental company. The guys an the garage told as the same thing, that we would get a refund from the car rental company.
As we arrived at the car rental we were far from welcomed. The guy who took care of the car exchange was far from friendly. When we told him that we would like our refund he refused rudely to give us the money we paid for the service and didn’t want to discuss about it. I told him that on the telephone his co-worker told me that we would get a refund and he answered with a rude tone “i won’t give you any money back”!!!
We didn’t make a scene because we had already lost a lot of time and wanted to go on with our trip. We paid the for the car damage( thank god we had the silver insurance package and paid only 730€, there were other couples with no insurance who had to pay 3000€ und 3500€)
Another point that we were told that we would shortly receive a detailed description of the damage and the repair costs. Should the costs be less than 730€, then we would get a refund. I can tell you that today 1 month after our trip we haven't received anything. I contacted them and asked for the car repair bill and they told me that they don't normally send the bill and anyway the car isn’t yet repaired. ( i think 1 month for such a small damage is too long especially for a car rental company which needs its cars rolling)

Nevertheless the choice of the car rental company is free. I would personally never book with them again as they try to make as much money as they can from you, and unfortunately this isn’t because they offer top service. The exact opposite!! We had the best time in Iceland, we would totally go again. The only black spot was the car rental.. Make your decision responsibly!

Great experience overall. 3 ISK discount in all N1 stations as well.
The 2017 Duster had definitely seen better days, but was very realisable, especially considering mileage it had. Staff was very friendly and explained everything you need to know.

Very good

We actually ended up with a newer Duster because our first car started acting strangely however we are very grateful to Northern Lights who, after we rang the breakdown number (we hadn’t even broken down) came out with a replacement car within a couple of hours. Both cars were great and appropriate for the conditions- we drove the whole ring road with blizzards in the north no problem.

I also thought the price was good and there was no hard sell on insurance. Finally the airport shuttle could do with a bit better explanation but it was reliable.

Disappointed from the overall experience. We had to wait almost an hour in the airport to get picked up (we were seeing constantly people from other car companies picking other travellers way faster than ours).at the end they took only me(the driver),then i had to drive back to pick my friends,they were almost alone at the airport at that point!
Worst part was when in the night of 31th October our battery died. We were calling more than 45minutes at the service telephone and we couldn't find anyone,we were always getting connected with the primary office,the guy there was trying to find the service guys,even in the private telephones and still couldn't find someone.after that we managed to tell our problem (we couldn't get in the car,electrical key wasn't working, probably dead battery).at last a guy showed up at least 2 hours after we first started calling only to bring a manual key,then he had to drive back to bring the cables,he came after one extra hour.considering that for the first 45 minutes we couldn't even share our problem made the experience unpleasant.on top of it we had to pay for him coming although we paid the top premium level of insurance.
Our trip in Iceland was amazing,we are totally visiting again but we will most certainly book a car with another company

Good overall service. The car was a bit older than I would have expected .

Great prices, that's why I chose this company, altough the car was probably the worst they own, personally if I knew I'd rent a better car, but it's not their fault obviously. They were nice and professional. Recommended

There check in process for procuring the car was smooth . Good pricing compared to other established plans . The reason for 4 start is because the car I rented was a bit run down with around 180k kms on it so was a bit choppy however had no issues navigating through the island . Would recommend this company with a better upgraded cars.

Would’ve have been great except that the headlights in our car weren’t working properly. Passenger side light was out and headlights would go out completely when switching between headlights and normal driving lights. This made for some really scary moments when we had to drive at night and in bad weather. It also restricted our driving time as we didn’t feel safe driving at night.

Otherwise, everything was very good. Nice, friendly staff, enjoyed talking with our drivers to and from the airport.
Just maybe add a safety check to your vehicles for basic functions like that before renting them out

Wonderful experience. The car was reliable even with difficult weather conditions. Winter tires worked excellently.

Had a wonderful experience with my rental! Car was super clean, they provided an ice scraper (it was snowing when we landed!). They explained all the car features and answered all my questions. No wait when I got there to pick up my car, and very quick return. They looked the car over, and we were on our way back to the airport. Also highly recommend the WIFI add on. Would definitely book with Northern Lights again!

Everything went smooth, no extra cost charged, perfect customer support

We left the first day with the 2017 Suzuki Vitara with a lot of damage on the car, this car had some brake problems so we returned the car. They tested the car and there was indeed something wrong with the brakes. We received a replacement car (Suzuki s cross) with only some damages.
We also rent a baby seat, this was a very old seat and it was not feeling 100% safe. Tip to the rental company: for this price in the rental buy new seats!