Reviews for Northern Lights Car Rental
We were very happy with the service from Northbound. Responsive, punctual and simple to deal with. The only niggle was that they did not mention upfront the deposit we were required to provide (failing paying an additional hefty sum for comprehensive insurance). Had we not had access to more funds than we budgeted for our holiday would have started terribly! The clutch in our vehicle was also faulty and became progressively worse. However, when we contacted Northbound to advise of the problem, they arranged a replacement to our accommodation quickly and without quarrel. I would recommend their service but ask them to please notify upfront about the deposit/insurance fee!!!
We had a great time with in Iceland with one of your Jimny! It brought us safely to all our destinations and even the gravel roads were, thanks to the 4W, not a problem.
We would definitely choose northbound again!
I warmly recommend Northbound, my islandic experience was great and I could count on their professionalism. I was waited at the airport, and as I had to give back the car at 3am, I was waited also at the office. Everything went perfectly and I could ask councils.
Thanks a lot, I'll rent again next time in Iceland.
Caroline from Paris
Everything was ok. On our arrival we didn’t see anyone, made a call and they get quickly. The car it was ok, I didn’t realize it was very tiny car but that was my fault, Jimny is good but with wind storm need to be more careful, for summer i think is good cheap option. We had good winter tires for bit of snow we had. Check out was easy, took us less than 30 min and they leave us in the airport, great chat btw with a polish guy. I’d recommend their service.
The car was amazing, worked super well and we even got upgraded to a better newer car. The reason why i gave this a 3.5 though is because at the airport it was hard finding the company rep. I didnt see my name and also it didnt even have the rental car’s company name; it said iceland 4x4 but we thought it would be under northern lights rental, so this caused major confusion.
Also when renting the car we were basically forced to purchase additional protection for 300 canadian dollars or else they would freeze 3000 dollars on our credit card. This was really inconvenient because this was not addressed to us when we rented car off the site. Had we not brought our credits we would have been screwed for the trip due to something we weren’t even aware about. So please becareful and bring additional cash just incase!
The car was fine! However I am quite unhappy with the return service. No one was there to wait for us and confirm that the car has been returned and give us a confirmation.
Free Cancellation & Amendments
Great affordable price with the best customer support. Had an issue with the vehicle a few thousand KM into the trip and was taken care of in full within the hour. Car was as expected and performed good, will definitely choose Northbound on next trip.
The car rental was easy to get and the car was reliable. We had no issues but were very glad we purchased gravel insurance. We had no major complaints
We were picked up at the airport and brought directly to our car. The rental was well organized and we were very satisfied choosing Northern Lights Car Rental.
Not great. The first vehicle we were rented we ended up having to return the next day, as the speedometer was not working. We were told the only solution was to bring the car back--not how we wanted to spend one of our few days in Iceland. When we returned to the car rental location, no one was there. When someone finally showed up, no vehicle was ready for us and we had to wait while they cleaned another vehicle--which had studs on the tires. The gentleman explained that they were illegal, but the company would pay the fine if we got pulled over. This seems like a pretty ramshackle operation. I would not recommend this company.
Everything went quiet well with the car rantal. Still we have a few things to say. When we arrived at the Airport I had to call your company two times because after 40 minutes we were still standing at the airport and now one piked us up...... After nearly an hour I've got a call that a nother company takes care of us and brings us to the car rental office.
The car it self had quiet a lot of damages but still good for driving. Really positiv was the Wireless Internet in the car.
As I said, all we neede was a car (4x4). In this case all was fine and we had a nice trip.
Thanks and greetings
The experience was great. We were picked up from the airport on time, set up with a vehicle as quickly as they were able to. We had no issues with the vehicle and loved driving it. Dropping off the rental was easy and we were immediately transported back to the airport. We would definitely rent from Northern Lights again!
Only positive reviews about our whole car rental experience with Northbound and Northern Lights car rental! They came to pick us up at the airport and dropped us to the airport at the end of our trip. We have been very well welcomed in the middle of the night by the company's employees. The car was in very good condition and offered a GPS as well as a very practical free wifi device that was offering us internet access anywhere we travelled around the island. The whole process went perfectly, from the reservation, to anwering my questions before the trip, to insuring a great tip with our rental car. I would strongly recommend these companies!
Great experience! There to pick us up at the airport when we arrived and the service was fast and helpful. The car was great for the week and handled well in all weather and conditions. We had no issues with the vehicle and the price was a great deal based on other car rental options at the airport.
hello Runar, I loved the country, its people and the trip. It is a country that is recommended to discover it and with the service you have provided us. the car very good and the deal also. It is a great company
Free Cancellation & Amendments
Our car was great, we had a Jimny and it did everything we needed , easily handled a few bumpy roads as well. Having the gps Navman with the car was a huge help also. Thankyou
About the car: it is as good as we expected about. Was clean and appropriated for the journey. Easy and sure to drive.
About Northern lights: when we arrived to the airport, October 2nd, 4 PM, nobody from the company was waiting us. We waited half and hour with anguish, so we decided to phone (International fare for us) and somebody answered that the person to pick ups us was on the way, that we have to wait...
20 minutes later, near 5 o'clock, arrived the person. When we asked him the reason of his delay, in a very bad way he said he had been busy... From that moment all the negotiation about the car was tough. He seemed to be hurried and angry.
The attention was better when we returned the car. The employee was polite and make everything easy.
Nevertheless we will recommend your company, in spite of this incident.
It was fine, no problems, prompt pick up and drop off when they said they would. Only thing I didn't like was that we arrived at 4:30a.m. in the dark and rain and were told to look over the car to make note of any dents and scratches; very hard to do under those conditions without lights and trying to use a cell phone light but at least they had a paper where some of the marks were
located. It didn't turn out to be a problem. Would rent again from them.
Very pleased with the car. It took us everwhere, in all weather conditions Reliable car.
Unfortunately the gps didn't work, so we used our smartphone. Wifi in the car!
Fine car and value for money. Very informative staff. Willing to bend over backwards to help us!
Renting here was quick and easy. The communication from the members of the company is very good. They were very friendly and made everything so easy. Also, the vehicle was very nice, clean and affordable for what we needed. I would definitely rent from here again.
We booked the car for one week and it was adequate. We were able to use all roads (including F-roads) and there was free WiFi we could use even when we left the car to go for a walk!
Had a good experience with the rental. Someone waited for us at the airport and the paperwork sign off went quickly. No issues with the car and the return was smooth as well.
We hired a Jimny from Northern Lights for our trip around Iceland. We were met at the airport and taken to our car. The pick up process was really easy and we were given some very useful information about the car and driving in Iceland. We were even provided a Wireless Internet router which was invaluable during our trip as we needed access to google maps.
I cant recommend Northern Lights rental enough!
The car was really nice, not too big and not too small, at least because we were only 2 people. We took it offroad some times and it worked out just fine. Also the 4WD came in handy when it was snowing and slippery!
Everything was very good. We had not any problem with the car and the tend was very useful. Easy to pick up and return the car.
We had a wonderful experience
It was a great experience hiring a Suzuki Jimny to travel around Iceland and comfortable to enjoy of the ring road
It was really good. Everything worked as booked and the car was in great condition.