Reviews for Northern Lights Car Rental
Pick up time was 13.00 pm, but no one showed up at the airport. Unfortunately, neither Northern Lights Car Rental or Northbound were reachable per phone. After 2 hours we managed to reach Northern Lights and they picked us up. Afterwards everything was fine, even if the office of Northern Car Rental doesn't convey the most serious impression (Not reachable, all the guys working there in tracksuit pants, building under construction...).
The Trip with the Jimny was very good and everything worked well. The roof tent is very comfortable and the sleeping bags were warm and proper. There was unfortunately no AUX port as promised on the booking. The reservation on my creditcard is not deleted yet, so i hope that everything will be OK and it will be cancelled regarding that we haven't made any scratches or similar and brought back the Jimny in wonderful condition.
So after some strggles at the beginning, it was all in all a very nice trip with this car and the rental worked well...
Everything went OK, no new damages to the car so we got smooth return. As for price comparison it was very good offer.
Great prices and booking was really easy. Pick up at the airport was easy, and we were given a diesel car which saved quite a bit of money on fuel. Staff at the rental agency were very thorough and instructions for pick up and return were clear.
The car was in very good condition and exactly what we needed.
Perfect service fona fair price!
Very good experience with these guys. Friendly service, everything was exactly as advertised. In retrospect, I would have chosen a vehicle with a little more power than the Jimny, but that's purely a personal preference and no reflection on the rental company.
Northbound provided a very good service, the booking process was easy, queries were answered very promptly, instructions for pick up and return were clear, the price compared with Icelandic car rentals generally was good value.
Northern Lights Car Rental also performed very well, the procedure at pick up and return was as had been described and quick. The car was in very good condition and exactly what we needed. Generally a completely trouble free experience.
Free Cancellation & Amendments
The staff was friendly and we had quick pick up and return to the airport. The pick up van was clean and very roomy. The price was also great. Thank you for working me!
Good service. Friendly staff. They come into the airport with a company sign to pick you up. No worries about them finding you. The car lot is a short 10 minute ride. They have a large comfortable pick up van.
Good service, friendy staff, car with mobile WIFI...I can definitely recommend Northern Lights Car Rental.
We Booked 3 Cars from Northern Lights (Via Northbound Website). Our Cars were Booked for 10days. Instead of Kia Sportage we got 3 Brand new cars - Suzuki S-Cross . Must say the Cars were really good . We had a Very good trip . Airport Pick up - Check in and Check out Process was very Easy . Even the staff Specially AV and colleague during check out were very helpful they dropped us back to our Hotel too . I Would Highly recommend this company , But all travellers Please Kindly take Insurance covers seriously , Pay a little more but get yourself Covered Properly. We travelled Almost 2500-2600kms . Thanks God we were safe and No Mishaps.
My experience with Northbound was great. Everything was fast and we had a good service. Would recommend to anyone who wants to rent a car. The only thing is that the Suzuki Jimny had some minor repairs to do, like the steering (it was shaking a little bit).
Overall good experience - pick-up at the airport was on-time, and the rental process overall was very smooth and easy. The car itself ran and did it's job, though it did have a couple of concerning noises while driving in certain conditions. The tent held up as well as a single-walled tent can (some water got in while it was set-up in rainy weather) but held up to wind very well. We had to get a jump start at the very beginning of the trip, but they sent someone out very promptly and then inspected the car before sending us on our way. The return process was also easy, though having the top-level insurance probably helped. Would probably rent again.
The roof tent was stable, functionable, good to handle and windproof. We've been satisfied with it.
Car was not the newest but did what was necessary.
Everything went well with the service and the shuttle from and to the airport. People at the rental agency were friendly and explained everything.
Friendly people, good service. I even returned the car later after checking with them and they drove me to my hotel afterwards. Very good service! The car was good and reliable. A faster car would not make sense in Iceland anyway because of 90 km/h max speed.
We loved our car. (they upgraded us to a Honda CR-V, no idea which year) We'll tell all our friends about our wonderful time in Iceland, but in reality, none of that could have happened without our reliable and cute car.
Free Cancellation & Amendments
Great car! Iceland was an easy country to drive in despite the weather changes throughout our trip. We purchased the gps, however you would always have to put the address of the place not just the name which was a little annoying since we knew most of the sights by their name bot address. Everything else was excellent! The guys were very helpful and on tie! Love the service.
The car was great on fuel..plenty of room for four people plus our suitcases...thanks
We waited 1 hour in the arrival hall for the pickup. All the rest was fine, no problems with the car and the people were very friendly.
Very nice car for iceland. 4x4 and spacious enough for a roadtrip around Iceland. Easy car to drive. The hiring conditions were clear and everything went fast and well at the pick-up and drop location.
My experience was 5 star. I am so much thankful to Magnus and Asta who responded to all my emails and provided best service. However I would like to write detailed review to help other customers.
Important for agency: The person during the return of my car was definitely not friendly. He was NOT impolite , he must be good person but it will be better to be more welcoming to the customers. I don’t want to take names.
Important for customers: they will check each and every detail when you return the car. Believe me, they check so much in detail UNDER THE CAR as well, really, which is unusual in other countries. Luckily I had no single damage. But being in Iceland for 10 days, I can say that it’s very easy to get a dent or damaged under the car by gravel. So please check the car in detail while renting ( including bottom and top) and take photos of each and every small thing you find and get it documented...
Other than the very competitive price, I equally chose Northern Lights as they offer a 24 hour service as we were arriving just before midnight for our recent holiday. This was most important as it is prohibitively expensive to get to Reykjavik after 12:30am - no more buses. They are a local company (good), therefore, you wait by the airport exit for the driver to come and fetch you, and he did at the time we had specified (there were two other parties who waited even less than we did). Their car compound is just off the main road into Reykjavik so the 10 minute journey there is not wasted. What impressed me generally was the enthusiasm of the staff, and not trying to get any extras I didn't personally need or want when we did the paperwork - I always just take the normal included insurance, and there was a pot of coffee which gave a nice needed kick at 1:00am!.
The return was straightforward and Marius recorded the car in the same condition on the paperwork (the only thing I ever get concerned about)...
Everything went great! An awesome trip throughout the West Fjords. The vehicle and roof tent were very, very reliable. I had to change my pick up days and times a few times and Thornis made it very easy and made the changes very fast. I will definitely be using Northbound again next year!
We loved the experience. The staff was welcoming, nice and very clear with us. The car was as expected and clean. Marius gave great tips and was really sweet. If you are planning on renting the camping/kitchen kit, you need to know that the gasoline tank that comes with the stove doesn't last long (about 2 meals), you will probably have to buy some.
Everything runs like a clockwork, no problem at all.
good car (great for gravelly mountain roads) good service and easy to deal with. Many thanks :)
it's a great car if you care about moving around and getting to many places hard to reach, than some incredible comfort. however, the car full fills all expectations, 4x4, radio, air conditioning, bluetooth, not much more than 5,6l / 100km on the road and it has cruise control, which was a very convenient option.
So it is a really cool car on the road and on more demanding roads. it may not be used to cross rivers, but I felt safe on rough roads.
Car rental was fine. We found driving a bit challenging since your speeds are lower and keep changing and are often not well marked. We had no issues but there are a bunch of bad stories on car rentals there so we'd recommend keeping the damage sheet and getting it signed at the end for peace of mind. Offering that will make people feel more comfortable as it is standard in the States. It's a beautiful country. Our daughter was married at Loftahellir Cave.
I would highly recommend Northern Lights Rental. The car we rented was clean and had everything we needed. The airport pickup was really easy and check in was a breeze. The return was also easy and I felt that we got a great deal going with Northern Lights. I highly recommend this company.
Northern Lights Car Rental staff is efficient, professional and kind. They upgraded our Jimny to a Vitara which proved to be the perfect car for our journey. The only thing was the USB port was broken, but we could connect via bluetooth so everything went well. I also want to thank Northbound staff (and in particular Liam) who was VERY helpful, kind, and patient with all my emails to organise the perfect travel :)