Reviews for Northern Lights Car Rental
Good car, Good team, no trouble
Thank you very much for your message. My wife and I arrived home safely yesterday. We enjoyed our first trip to Iceland very much and we were deeply impressed by the country and the friendly people.
We also liked your company, Northbound, where we rented our car. The car was older, but it didn't let us down, was robust in the winter road conditions and very reliable. The support from the Northbound team was above average. The advice regarding various insurance policies was excellent. In addition there was a free shuttle from the rental station to our hotel in Keflavik.
Overall we were very satisfied. We can warmly recommend your team and wish you all continued success in times of the Corona crisis.
Thank you very much.
Helmut van Bentum
La voiture était impeccable, propre , sûre . Nous n avons eu aucun pb
Efficient collection and return to the airport. Excellent value, we were upgraded to an automatic at no cost. Good standard of English (as with all of Iceland) and clear explanation of what not to do. Cars might be a little older than some are used to (still latest models though and not more than a couple of years I'd guess) but they are absolutely fine. I would recommend getting a 4x4 even if you don't think you will need it. We got caught out in a snow storm and I don't think I would have got back without 4x4. And to be honest with value like these guys you don't need to skimp.
From start to finish the process was brilliant. The booking website is easy and straightforward, they just recommend the basics insurance extras and don’t try to rob you with unnecessary charges.
When we arrived to the airport we were collected straight away and dropped 10 mins down the road to collect the car. We ordered a 4x4 as we knew the weather would was due to be icey/snowy which was perfect. When we dropped the car off before our return flight, they checked the car and dropped us to the airport.
Everything was seamless and no hassle. Thank you, will definitely be recommending ☺️
I was very pleased with the Dacia Duster I rented from Northern Lights via the Northbound website. The airport pick up and delivery was speedy and the check in and check out very efficient with the rental company staff offering good advice on driving in Iceland. The car was book via Northbound. The site was easy to use and gave lots of options from various car rental companies. Prices were competitive and I was especially pleased that the price promise was honoured as the cost of my rental car went down after the original booking. I also liked the Iceland 101 online book which was free and provided useful information for our trip. Having read some horror stories about other car rentals with other companies in Iceland I am certain I made the right choice. The experience of Northbound and Northern Lights could not have been better and I can highly recommend both organisations.
Free Cancellation & Amendments
Great service, picked up from the airport and taken straight to our car. Staff were very friendly and helpful, the car was in good condition, nice and clean and ready for us straight away. Would highly recommend.
I absolutely loved driving this SUV! It was a manual and I forgot how much fun it is to drive them. A guy from the company came and picked us up early and took us right to the business in which he continued filling out our paperwork. It was very painless and quick. He explained to me all of the rules of the road for Iceland and made sure that we were set. Definitely a great company to rent from and look forward to renting from them again when back in Iceland
Friendly and informative staff, great customer service and after using many car rental firms on my business and personal travels I must say they were one if not the best service I have had. Thank you :)
Everything was great. Good cars and service by a good price. The car was in great conditions and made us feel us in the winter roads of Iceland. The process to get and deliver the car was very simple having always an available shutlle to the airport. They were very flexible with a problem that we had due to the Iceland weather and didn't charged extra.
I recommend, without questions, Northern Lights Car Rental to have a confortable and safe roadtrip in Iceland.
Everything was as advertised and we were very satisfied with the vehicle and the service we received.
Great experience, car was good and staff really friendly. Good shuttle service to the airport.
The car was very good. I didn't actually get a vitara, I got a newer car which was a pleasant surprise. Everything was great and the pickup was smooth and easy.
The one feedback that I'd like to give is that I didn't like that when I returned the car and everything was good, I didn't get a receipt or a confirmation email or anything like this to say all good, file closed and the money held on your credit card will be released. This is pretty standard and it felt a bit unprofessional that I couldn't get a receipt or a signature on my pick up papers that the car has been returned and all is good.
When i asked for one, it felt like I was asking for something strange even though that's very standard in other car rental companies.
I would use northbound again because I had a good experience, but this is the only thing I hope would change the next time I use northbound...
Free Cancellation & Amendments
The rental went very smoothly and the car worked very nicely for us. The provided GPS in particular was very helpful.
Hassle free car rental. Even though its not located directly in the airport it only took couple minutes to get to Northern Lights Car Rental. Our lift was waiting at the arrival hall as promised. Returning car was the same, it only took few minutes to process the return and a driver was ready to bring us to the airport. Car itself was exactly what we booked and at the very competitive price. Based on our experience I would not hesitate in recommending Northern Lights Car Rental
It was great thanks, car was fine and fit for the job. Staff very helpful and friendly.
Only criticism, when we arrived at the airport after dark there was no one waiting in arrivals for us and the other clients of yours, no information, no boards, nothing.
Not easy for foreign travelers arriving for first time in the evening.
But we sorted it by finding a phone number and calling your office.
The pick up and drop off was easy, the car was great - very reliable, handled the icy conditions well and was very spacious.
Fantastic experience! Friendly pickup from the airport who took us to the car.
Vitara was excellent in the snow and rough road conditions. Good condition and great on fuel.
100% recommend this company
Great car and felt very safe in the snow. The price was much lower than a lot of other place I priced and the price was great for what it included without extra fees - snow tires, 4-wheel drive, larger car and GPS. Very nice staff and prompt pick up and drop off.
Very happy with the car received and their service. Car wasn't in mint condition but they've been honest about it right from the start, technically speaking it performed perfectly and this is what I've wanted the most.
Waiting time for the returnal of the vehicle can be improved, they've offered a fair warning on the timescales but I think that they can a better job with just a little effort. PS. Go for Silver insurance, was totally worth it for me as I've managed to chip the windshield and since I was insured they've been totally cool with it.
Generally a nice experience, with everything advertised done to a certain degree. We did at one point have some problems with our car and Northern Lights were unreachable to help us. They apologised when we called later and again when we brought the car back but it still did not feel great. Staff generally nice and the car in order and a fine drive.
We were very pleased with both the the service provided by Northern Lights Car Rental as well as the vehicle itself. One small improvement would be to try to minimize time waiting for shuttle service from the terminal to the rental office me but once we arrived we were quickly looked after and on the road. Northbound.is made the process of searching and comparing very easy and the honest review were much appreciated.
We will come back in summer time.
We had a very good time in Iceland and part of that was thanks to the sturdy car that took us across the island. The pick-up service was a bit unclear, but we were very happy with the service on location, both before and after the journey. The GPS system was a bit outdated and inaccurate, but luckily at all times there was at least one phone with good connection and access to Google Maps.