Reviews for

Northern Lights Car Rental in Iceland

Car was good agency did not refund bringing car back more than 1day earlier or credit insurance. Poor customer service. Also should tell customers about buying gas cards at N 1,

It was okay. Pretty good on bumpy roads, a bit unstable on paved roads. The tent was not perfect though - it has become very wet during the trip and because of that the pillow was humid all the time and it was impossible to dry it. The tent should be more waterproof, in my opinion. But overall, it was a great experience, thank you!

A problem with the car break but changed immediately so nice ..and very useful the airport transfert nice agent too

The best car rental company in Iceland! They picked us up and brought us directly to the airport. The car worked like a charm! The service was perfect and transparent. I recommend!

Great pick up service 24/7 at the airport. The car was clean and easy process when giving it back, no issues. The Dacia Duster 4x4 proved very good for river crossing F225/F208 and F206, F207.

The car already had a mileage of over 290' km, the condition and the fuel consumption (11 liters) was accordingly bad. The existing damage was significantly more extensive than noted on the handover protocol. We documented these by photos and they did not pose any problems when we returned the car. During our 4.5' km the engine control lamp came on 3x, this is apparently normal in the road conditions. We had tried several times to reach the mobile service but this did not work due to my phone. An email asking for a call back was only answered with a reference to the hotline. The employees were very eager and courteous.

The car did the job. The car had 177k kilometers and made me a bit uncomfortable

I was surprised how much the car shakes at 70 km, but it is not your fault.

Excellent experience and great service! Suzuki Jimny was a champ, drove the whole island :)

Overall a positive experience with my Suzuki Jimny with roof tent. But I would remark the following: - the car was too old with 100.000 km and even if it worked, we had the feeling that it was ending his life soon (due to road conditions and km and some noises in the mechanical part) - this also cause huge use of fuel. -kitchen book really below expectation. For that price, I would not expect just a little camping-gas with very minimal stuff to cook (seems they just provided randomly some old stuff - gas was already half used). Knowing this, you can bring your own stuff from home saving money. I DO NOT RECCOMEND IT. -the roof tent was ok. -overall price was super-expensive but you should consider that this solution offer you the possibility to drive&sleep having no time pressure.

Everything well

The car was clean and in very good condition / low mileage. But 1. Your instructions regarding arrival at the airport and pick up were inconsistent with what the rental company delivered. There was no one at the arrivals with a board waiting for us. The information we received from you was that there should have been – and as a result we were confused. Eventually we rang the rental company number and we were told that the driver could not find us and had left. This seemed strange as we were standing by the exit door in clear view. Eventually, the driver returned and picked us up – but we had to wait over 30 minutes and were not sure as to what we should do. 2. On return to the airport the driver was using her mobile phone to listen to private calls and to answer messages etc. She was not always in control of the vehicle and I did not feel safe (I was sitting in the front seat). I assume that using mobile phones in your hand in Iceland is illegal. This was not a good advert for yourselves or the rental company company.

Nice camper car, staff very helpful and 24h pickup and drop-off with shuttle to the airport. I would rent a car again with them for sure.

Cute car. East to drive. No blindspots. Very rugged. Suspension was lacking. Had to go VERY slow on the F roads because the vibration was overwhelming. However, other 2015 jimnys on the roads seemed to be going much quicker than us. Maybe I was given a bad car? Other than the suspension it drove very well.

At the drop off I have been told that there is a damage (two dents and small scratches) on passenger's front door, which supposedly occured during my rental period. I was very doubtful because we really took care and parked car in campsites or elsewhere in safe distance from other cars. Because I was stressed due to approaching flight and intimidating attitude of your employee, I signed the »acknowledge of responsibility« and was charged the amount of 80.000 isk. On our way to the airport my children told me that they have noticed the damage already at the pick-up, but they didn't think it is important. I myself haven't inspected the car carefully, because I trusted that this has been done by staff (which was the case on our arrival). But we did made some photos at pick-up and the dent can be seen on the photo. I wote to the company asking for refund (and attached the photo), but received no answer....

Everything went perfect from reservation to pick-up to drop-off! Communication with the Office is very easy and always fast reply. We would recommand Northbound to everyone who wants to enjoy the island by car.

Amazing car. Super easy and clear on how to pick up and drop off. The staff was very nice and quick and I was able to get on the road quickly. The car was quite expensive though - admittedly it was booked closer to the rental date and Iceland is quite a popular location.

It was everything ok with the car, just the tent on the top caused some small issues during the really windy days. Nothing to complain after all

Old but safe car. Everything worked fine.

We rented the Dacia for 3 weeks and drove around the country with no problems at all. Iceland has some pretty narrow, steep and winding roads and there were no concerns at any point with the car. We were 3 adults with camping gear (Including a tent) and managed to pack everything in, though it was cozy! The car is basic, manual transmission without major bells or whistles. We needed an adaptor for the lighter to charge our cell phones, for example. However, I wasn't looking for luxury - I was looking for safety and practicality at a reasonable price and that is what I got. Staff and service were great too!

Quick and easy rental with good price and quality. No problems with an old car with high mileage. Everything worked find, car was clean.

Car was good, good value for money, a bit old, but performed well. Roof top tent was a new experience for us, but we loved it. Pickup could have been smoother - member of stuff met us at the airport, asked us to wait for the next transfer in 20 minites and then disappeared for 40, the company didn’t pick up the phone. Not critical, but had us worried. The rental also had a weird requirement to give them our credit card number, including cvc code, by writing it on a piece of paper (???). When we argued that it does not sound secure, they just kept saying that this is how they do things here. Drop-off ran smoothly.

With 230.000 kms it already felt a bit old, but for our purpose, experiencing the highlands, it was great!