Reviews for Northern Lights Car Rental
The car was very good. I didn't actually get a vitara, I got a newer car which was a pleasant surprise. Everything was great and the pickup was smooth and easy.
The one feedback that I'd like to give is that I didn't like that when I returned the car and everything was good, I didn't get a receipt or a confirmation email or anything like this to say all good, file closed and the money held on your credit card will be released. This is pretty standard and it felt a bit unprofessional that I couldn't get a receipt or a signature on my pick up papers that the car has been returned and all is good.
When i asked for one, it felt like I was asking for something strange even though that's very standard in other car rental companies.
I would use northbound again because I had a good experience, but this is the only thing I hope would change the next time I use northbound...
The rental went very smoothly and the car worked very nicely for us. The provided GPS in particular was very helpful.
Hassle free car rental. Even though its not located directly in the airport it only took couple minutes to get to Northern Lights Car Rental. Our lift was waiting at the arrival hall as promised. Returning car was the same, it only took few minutes to process the return and a driver was ready to bring us to the airport. Car itself was exactly what we booked and at the very competitive price. Based on our experience I would not hesitate in recommending Northern Lights Car Rental
It was great thanks, car was fine and fit for the job. Staff very helpful and friendly.
Only criticism, when we arrived at the airport after dark there was no one waiting in arrivals for us and the other clients of yours, no information, no boards, nothing.
Not easy for foreign travelers arriving for first time in the evening.
But we sorted it by finding a phone number and calling your office.
The pick up and drop off was easy, the car was great - very reliable, handled the icy conditions well and was very spacious.
Free Cancellation & Amendments
Fantastic experience! Friendly pickup from the airport who took us to the car.
Vitara was excellent in the snow and rough road conditions. Good condition and great on fuel.
100% recommend this company
Great car and felt very safe in the snow. The price was much lower than a lot of other place I priced and the price was great for what it included without extra fees - snow tires, 4-wheel drive, larger car and GPS. Very nice staff and prompt pick up and drop off.
Very happy with the car received and their service. Car wasn't in mint condition but they've been honest about it right from the start, technically speaking it performed perfectly and this is what I've wanted the most.
Waiting time for the returnal of the vehicle can be improved, they've offered a fair warning on the timescales but I think that they can a better job with just a little effort. PS. Go for Silver insurance, was totally worth it for me as I've managed to chip the windshield and since I was insured they've been totally cool with it.
Generally a nice experience, with everything advertised done to a certain degree. We did at one point have some problems with our car and Northern Lights were unreachable to help us. They apologised when we called later and again when we brought the car back but it still did not feel great. Staff generally nice and the car in order and a fine drive.
We were very pleased with both the the service provided by Northern Lights Car Rental as well as the vehicle itself. One small improvement would be to try to minimize time waiting for shuttle service from the terminal to the rental office me but once we arrived we were quickly looked after and on the road. Northbound.is made the process of searching and comparing very easy and the honest review were much appreciated.
We will come back in summer time.
We had a very good time in Iceland and part of that was thanks to the sturdy car that took us across the island. The pick-up service was a bit unclear, but we were very happy with the service on location, both before and after the journey. The GPS system was a bit outdated and inaccurate, but luckily at all times there was at least one phone with good connection and access to Google Maps.
Good car. Gold price. Gold service.
Free Cancellation & Amendments
Car rental in Iceland is expensive but this site was by far the cheapest and used an actual Icelandic company. Great service from the pick up to return. The car was excellent. I would recommend this company and will use them again in the future!
Měli jsme půjčenou starší Toyotu RAV4 (150000km). Opotřebení karoserie odpovídalo najetým kilometrům. Motor, podvozek i brzdy byly O.K.
Everything about renting with Northern Lights was great. The car was exactly as described and the people were very helpful. The only thing that could be improved is that the check-in and check-out process took a very long time because they only had 1 person working at the time.
A representative from the company was waiting for me when my flight landed. 10 minute transfer to pick up the car. Very professional staff made the hire smooth and quick. We found some ice in the original car from cleaning so they changed it immediately. Overall very helpful staff, car was very reliable and safe. They are open 24 hours so returning it in time for an early morning flight was no trouble at all. It takes a little longer than hiring from the airport itself but the lower price makes it well worth it!
The car was clean, both outside and inside, and ready to go when we arrived. The model is ok, just what we expected. But there were problems with the driver's window. It would not close automatically unless you pushed it manually. Also few times, on the road, we experienced a failure signal telling us there was something wrong with cruise control and automatic brake radar. The owner's manual says it should be inspected. We called it in when returning the car. All in all our Suzuki seemed to be heavily used already.
I think it was excellent! The right front light didn’t work when we picked up the car, but in 5 minutes the guy had already fixed the light for us - amazing service!
We had no problems with the car at all, a really good experience! We would for sure choose Nortbound and Northern Lights again ;)
Personnel très sympathique, prix intéressant, voiture neuve, je recommande cette agence de location de voiture
Good service. The pick up and drop off at the airport was fast. Getting the wifi was completely worth it.
Good company to work with. They take care about customers.
I reccomend them.
Great new car, excellent for winter in Iceland. Service was quick and professional.
Great car and great company
Perfect car for the winter weather