Reviews for Northern Lights Car Rental
Your customer service was excellent when I asked them to change the timings. But the only problem I had is, I got manual transmission van instead of Automatic. The third party did not charge any money to cancel the booking. But northbound did not return my money.
very good car and great customer service, cheers guys!
The car was not as new as expected and with a few minor bumps and scratches, but everything was fine. We felt secure in the Icelandic crazy weather. The staff were friendly.
Great service from the guys at Northbound. On arrival, we were picked up late by the shuttle from the airport however the service consultants were very apologetic and offered us a free upgrade and WiFi for our hire. Pick up and return was easy and simple and the car was great. Would definitely use Northbound again.
Generally satisfied with Dacia Duster. It was ok as we expected.
Not happy about Polish shuttle bus driver's behaviour on Monday morning the 6th of January. He did not help passengers with their luggage which they were loading in the boot with difficulty. Did not even say hello.
It is in a big contrast with a guy we met at our arrival - the service was perfect and very kind.
Dacia duster was fantastic, i am even considering getting one here in the UK! Absolutely loved it. Was so spacious and powerful. Massive boot to hold all our luggage.
Free Cancellation & Amendments
We loved th e car we used. It was a susuki s cross I believe. It was great. The people at the rental place were very nice. It was a good experience.
All went well / as expected. The transfer service was good and the guys at the compound were helpful. All as expected with the car. The only issue we had was the battery was low in the key for the central locking and the key did not work with the doors, nearly resulting in us being locked out of the car. Swapped batteries at a service station and no further problems.
I would definitely use this company again. We hired a Suzuki vitara for 5 days. We were picked up at the airport and driven around 10 minutes to the depot to pick up the car up and away we went. Car was great, staff were great 100% recommend and will use again in the future. Thanks again
The pick up was a bit lack of instruction as I don’t see any people or sign at the arrival hall. I don’t know if your guys is there or not until I call your company. By then I learnt Your guy is not here yet and waited about 30minutes after I arrive the arrival hall. Other than that the overall service is okay.
It was good but needs to improve the insurance things to be included in all the information in the website because we felt we needed to upgradevto the silver insurance it wasnt clear in the website when i booked it. It was the cheapeast but not ao much after the insurance
The car was perfect but the quality of service was below expectations for the following reason :
1) In the email prior to departure it said that on arrival an agent would pick us up, so I was expecting to find the agent waiting for us at the door after baggage pickup. But the agent wasn't there and we had to wait for a very long time in the lobby with no instructions as to where to wait or what to do. At some point we even thought the agency had forgotten us.
2) I was forced to take an insurance (actually you don't have to, but if you don't 2700€ are taken from your card and refunded later, but I don't have that much spare money). So the rental cost me almost twice than what I was actually planning on spending, which is pretty annoying considering I chose this agency mainly for the cheap prices.
3) When we asked the guy to help us with the GPS he said he didn't know how to use it cause he has never used it before...
Excellent service, we were dealt with promptly and professionally. Shuttled to and from the airport with no problems. I would definitely recommend Northern Lights Car Rentals and use them again!
Overall I would use again, but not perfect. Emailed instructions for pickup could have been better. Checkin was fast. Gas tank wasn't 100% full, 1 bar was missing. Windshield wipers needed replacing. Dependable vehicle and handled the snow covered roads great. Drop off was quick, tho the lady wasn't as friendly as everyone else. No one tried to upsell anything other than offering insurance.
We waited over an hour for someone to pick us up at the airport, and someone only came after we made a couple of calls when the email stated that the shuttle go back and forth repeatedly.. Regarding this, we were quite disappointed. However, the person who picked us up from the airport was a wonderful person! On the ride to the rental office, he shared a lot of tips with us for our road trip in Iceland, telling us what to look out for. Back at the office, he went through the details of the insurance and car with me clearly even though I had read them online when I made the booking, which boosts the trust I have in the rental company. It’s a pity that I didn’t manage to get his name so I can commend him; all I know that he’s a new employee and that I’m his first customer, as he claimed. Very good service from him!
Regarding the car, it’s a reliable car, although the buttons on the steering wheel were not functioning...
Free Cancellation & Amendments
Everything was correct and as we had agreed. I think there is one point to improve, it would be good to sent a message when we are at airport waiting for our tranport pick up will arrive in a few minutes.
The car itself was a good car for us to rent, good to drive, easy to use.
There was 2 things that could have been better, the window on the drivers side did go down, but needed help up again. And the washer fluid for the frontwindow had frozen in the cold temperatures.
Amazing service, we have been delayed with everything due to the storm happen in iceland and Northern Lights has provided us with full support with no extra fee to make sure we got back to the airport safe.
Tsz Chung Raman
Very good customer service, everything was easy and clear. Car worked perfectly and drove like a dream. 10/10 would use agian
Everything was fine with the vehicle. There is just one point we landed at the airport at 10am we went to the arrivals to find your transfer driver who was not there. We asked at the information desk and they said your man collects people every 30min we waited until 10:45 am and then the information desk phone your office and was told that you would pick us up in about 15 minutes your driver did not turn up until 11:30am saying we had not stated a pickup time on our order. Looking at the confirmation i received it has a pickup time of 11am. Other than the above every thing was great.
The car was very good and came at good value for money. Only problem was, that Northern Lights tried to sell us an insurance on top that was more than half the rental price. Furthermore, 2,500 € were blocked from the credit card, which we didn't know before. So we had to transfer the money while we were in the agency. Apart from that, everything was great.
All the best,
Quick pickup from the airport, with a good clean car
Everything was great. No hidden fees, very good advice on what insurance plan to choose.
We did wait an hour at the airport and I had to ring the office, the guy said he had been 4 times problery you need a clearer board to hold up , other than that the car was great and returning the car went smoothly and fast return to the airport.
The car was clean and well presented on arrival at the office. The staff even warmed it up for us which was very welcome