Reviews for Lotus Car Rental in Iceland

Very smooth process and felt very well looked after. Rental was very organised and no issues. Everything explained well.

Very good car, we were absolutely satisfied

Everything was easy, and they were flexible when our flight changed and I asked them to pick up the vehicle earlier. We had a low tyre pressure warning after pick up, so we had to stop to put some air, but it was an easy fix. What I would recommend for others is to go for the platinum insurance, we only had the basic one, and I was stressed the whole time as I wasnt familiar with how many of gravy roads Iceland has. I was super careful and had no gravy or sand damage, but it was extra stress on me.

Best and friendly service i have ever had

We originally chose Northbound for a trip that we had to cancel due to the pandemic. Based on the good customer service we received then, we decided to stick with Northbound when we re-booked the trip.

We got a newer Kia. Took us everywhere we needed. Good little car.

Amazing!

The reservation was easy, the car was perfect and the shuttle from and for the airport was OK ! I really liked the fact that some extra insurances were offered but without pressure of taking one of them. The car we rented was exactly the one we got. And people at the lotus car office were friendly ! Great time for us !

Really excellent and friendly staff who were so helpful when we were delayed.

Very happy with service. Car was fab.

A perfect car the Icelandic roads with good boot space and safe handling in wind and rain

Very nice vehicle. We put on 1800 miles. When I dropped it off they asked for the Wi-Fi. I said I never received one was I suppose to? If I paid for it I never had wifi

It was a great reliable vehicle !

Good rental, I recommend

Excellent in all departments. Thankyou.

Pick up, Service, Shuttle to Airport, condition of the car, everything was fine. I was given a hybid car. A 4x4 with 36l of tank volume, what is absolute not appropriate for longer travel distances and remote areas. I had to look for a gas station every (!) day. The "normal" Jeep has 60l of volume. Nobody informed me about this aspect. The car is fine, but always watching the fuel level and looking for next gas stations is not fun.

Loved it, was perfect for 6 of us. Definitely a little snug but that was because of of all our luggage. Amazing car and not bad on gas!

North Bound has a fast en helpfull costumer support. Pickup and Dorpoff at Lotus was easy. The transfer from and to the airport went also very well by friendly, enthousiastic en nice people of the supplier.

Hello, I had booked Toyota Highlander from Northbound(Lotus) and had a great experience. Booking was done almost a month before the actual travel. Price was also good when compared to different sites. I had sent messages while booking and also just before my travel and they responded with right information in quick time. We were a group of 6 travelling from the Netherlands each carrying 10 kilo luggage plus another hand luggage. So this car was perfect. (Although person sitting in the last seat had to adjust as it was little congested because of our luggage but we managed) Pickup and drop from airport to the supplier was easy and quick. Car was really good with no issues. I would highly recommend to check Northbound as the website is easy to use and navigate when compared to other rental cars site.

In total the whole car-rental was good. I can only critize two points First one: No one was at the airport to pick us up when we arrived, already got our laguage and waited outside. I called the office and they told me someone will be there in 5min. After 15min we're picked up. Not a good service for a premium rental service. 2nd topic: Check your child seats. One of three was already damaged. That's a safety issue. Should be priorized

Vehicle was nice, clean and perfect fo rour trip around ISL, much appreciated. Service was perfect for pickup and drop off at KEF airport. Insurance was not proposed/detailed at the time of vehicle booking, we were a bit surprised to understand and add the insurance fees offer, after few hours flights. Better to propose and announce the insurance fees at the booking on internet. I would have appreciated to sign and receive a copy of the return receipt, stating the number/level of damages (which was not our case) if any, when we returned the vehicle.

Great car, great service. No complaints.

The car was clean and only had minor cosmetic pre-damages. We liked it a lot, it was very comfortable and fit us and all our stuff easily. Duthe supplier our winter round-tour we only experienced one difficult stretch on a snowy mountain pass where even this 4x4 struggled slightly. Otherwise, a very reliant workhorse. Would definitely recommend this car to others that are thinking about explothe supplier iceland along the main roads. If you are thinking about visiting the highlands - maybe aim for something bigger. But for everything else, this car gets the job done.

Good and quick service , the car was almost new and clean.

The car was in a really good condition, absolutely clean and well maintenenced. I didn't recognized first that this car is a hybrid - the batteries were completely unloaded when in got it and so the range was only about about 300 kilometers. But despite of that, we had not an single problem with the car an had a really good time in Island! The tires were really good and so we managed to do all the trips that we wanted to do, desptite of really worse road-conditions.

The Car was very clean and just as I booked. It was really nice that i could directly choose the language of the car as soon as i got in. It was brand new with only one rent before mine and worked with no problems with one small thing. The tire pressure sensor went off after about 1 hour of driving. I checked the tire pressure it was fine so I called the rental company. They didn't quite got what the problem was and told me to just drive. I solved the problem by initialising the tire pressure again. The technical support could be better and maybe give the costumer a flyer of the car with details about the car like hight, weight and tire pressure.

It was a nice car with a familiar feel...

All was very good! The car Was perfect for our needs. Employees were kind and helpful. Next time we will chose your Company again!

Great car,enough space. Has al commodities you need. Rides fantastic and facilitated traveling in iceland

Dear Ladies and Gentlemen due to problems with our flight (1st flight was cancelled, 2nd flight did not get permission for landing due to bad weather conditions in reykjavik) we cannot visit iceland in february. Nevertheless I was very satisfied with your service as you were available every time I phoned you. Your support was excellent and very kind. Therefore I will to next car rental by northbound again! go on like this!

10 Tage mit dem Suzuki unterwegs. Wagen war in einwandfreiem Zustand. Service vor Ort seht freundlich und kompetent. Service vom unternehmen inklusive Sturmwarnung (Empfehlung nicht zu fahren) sehr gut.

This was my 2nd rental in Iceland from Northbound. They have quickly become my go-to source for rental cars. From there, you can see a wide range of cars from multiple suppliers. A key benefit is that they include the most relevant insurance for their cars. Renting in Iceland is quite different from renting in North America or Europe where you don't have to worry about damage from volcanic dust, windshield breaks, hail, and other things. When I turned in my car at Lotus, they looked and said "oh, you rented from Northbound so you are covered". I was done with check-in in about a minute! We all look for the best deal, but peace of mind is worth a lot to me. The Lotus Rav4 was perfect for Iceland, and it even had snow tires that allowed us to deal with what was pretty nasty February driving conditions! Overall, great experience.

Our car was perfect for Iceland and we really didn’t want to give it back! We absolutely loved our trip and the suppliers made everything so easy which really took the stress out of the trip. The service was excellent from them collecting us from the airport, arranging all the paperwork, collecting our car and then returning it and dropping us back at the airport. The staff were impeccable and I 100% recommend the supplier to anyone looking to hire a car in Iceland. We will definitely be using them again when we return!!

10/10 Service

Very nice workers and very accommodating. We initially rented the Jimmy but it was way too small and the cage in the back was very inefficient. We asked to change a different vehicle and they did it instantly. They were very understanding.

Car was brand new, a pleasure to drive, and allowed us to do 800km in snowy conditions all around Iceland with ease! the supplier is amazing, they set us up with a wifi so we could gps from our phone to get around and all of the people we worked with at Lotus were amazing- A+++

Very nice experience, very quick and easy

Our experience with Northbound and the supplier was completely trouble free. The transfer to and from the airport was easy and worth it to save so much money. They weren’t waiting for us at the airport as they said, but they arrived within a few minutes after calling. The car seemed brand new and well maintained. I would definitely recommend these guys!

We had an issue on the road in the way to the airport, so we called the office in the way to drop off the vehicle to tell them that we have to hurry because we'll lost the flight. We don't notice that they were helping us in our urgent situation. So we had to wait for the transport almost 5-6 minutes when flight closed doors in 9 minutes. Nobody in the office picked us exceptionally to get us to the airport. I was expecting that. On the other side, we were able to flight back because the other security workers in the airport helped us to arrive finally to the departure gate.

The Pick Up was OK, right in time. What I didn't like was the Not fully Gas tank, Just filled with 80%. Will not know what happens If I had given it back with a not fully tank. Also i was missing more information what to do in a Case of a accident, broken Car, etc. At other Rental Cars i got a Hotline number, where i could ask to i.e. unplug the Power cable. Allover was the Car ok

Service was absolutely hassle free, staff was very helpful and the optional WiFi pick was an absolute must for travel! Would absolutely recommend.

We had a great rental with the supplier. They picked us up from the airport and were easy to spot and were quick and helpful in the rental process. Northbound made the process simple and easy and a great way to look at all of our options.

In my next visit I will rent again from the supplier, everything is fine!