Reviews for Lotus Car Rental
Everything about the rental process was perfect. The agents were extremely helpful and responsive and even managed to help me correct a mistake in my own booking. When I arrived at the agency, everything went smoothly, picked up my vehicle with all the bonus additions and hit the road in a matter of minutes. The car was wonderful and the experience was one of the best I've ever had in all my travels. An incredible company that wants to share Iceland with those who desire to see it -- all for a very reasonable price. Couldn't be happier. Thanks!
My mistakes I thought the car would be bigger but we manage well
The experience with Lotus Car rental was great. The check-in process as well as check-out was very comfortable and quick. We were upgraded, since the car category, we originally booked, wasn't available.
We would book with Northbound any time in the future again.
Fue todo perfecto, el coche tal como lo habíamos contratado, Wifi y GPS en el coche sin contratarlo. Atención y servicio muy bueno. Totalmente recomendable.
Free Cancellation & Amendments
I thought you guys were great! Very easy to work with and understanding of a travelers changing schedule
Great car rental experience. It was actually my first time renting a car, let alone renting internationally. It was such an exciting thing to be out on the open road in Iceland, so a rental is a myst for adventurers. The agent knew the difference between using cars (automatic) in the US vs Iceland which made the nuanced transition so much easier. Great pricing, easy to return, since it’s right at the airport. And everyone’s so kind and helpful.
Lotus Car Rental was a pleasure to work with. We got the car in 5 minutes (returned back even faster). Basic driving instructions were short and to the point. The car (Toyota Aygo) was a great fit for he two of us, its gas consumption is low and it's comfortable to navigate main roads. We didn't spend much time in big cities, but I think it's one of the best choices for Reykjavík with its narrow streets and tight parkings.
The coffee coupons were a nice surprise.
All around excellent, easy pick up and drop off. Highley recommended.
Very happy with the car rental. Northbound offer one of the best companies - Lotus in Iceland. Great prices and their website has interesting blog for ideas and things to do/see in Iceland.
I have been to Iceland more than 25 times, and rented cars fom different companies. This time I got a very good car with automatic gears and GPS from Lotus Car Rental. My experience with Lotus Car Rental is the best I ever have had. I can warmly recommend the company and I will use them again next time I will be in Iceland.
Everything was perfect!
Great car, brilliant staff
The general experience was fine... but it was difficult to identify to find you form the airport, your instructions were not clear, the bus driver has never heard about Northbound, you could update the airport information stickers with your company.
Thanks for everything.
Thank you for upgrade my car to RV4 and give me a car wifi, both items play good performance in the trip. You are a great company.
Free Cancellation & Amendments
I would love to rate it 5.0 because: the car was ready, we we’ given an upgrade to 2019 rav4, the staff were nice, the return was easy, we weren’t able to fill up the gas tank and we just paid them upon return. The only thing was the car was not cleaned when we got it. The inside was just dirty. Too bad.
Overall, I had a great experience here. I had some issue with the car at first (there was a component that was a bit quirky in starting it, but it was my mistake and definitely not an issue with the car) and got stuck 20 mins from the airport. But I called Lotus and asked them to help - someone came out promptly and kindly showed me how to start correctly. After that the car was fantastic! And I really appreciated Lotus’s gracious and fast service. I highly recommend to anyone looking for a good rental car!
I did not get a Kia Creed Wagon but received a Subaru Forester which drove well but significantly raised my gasoline cost. The passenger front door was previously damaged and was not repaired properly. We also had a leak in the passenger front tire and had to have it patched. The tire was terribly worn and needs to be replaced. This information was conveyed to Lotus. The Forester drove well overall but is an expensive rental because of high cost of gasoline in Iceland.
The car was brand new basically and the rental company employees were super friendly and helpful - we had a great experience with them and would definitely come back and use Lotus Car Renal again!
Service was fast and efficient, met the needs of the customer. The car was in good conditio and worked great. We toured the Iceland (with western fjords) without any problem.
The car was a little bit old and damaged but was tenically okay, we had a very good experience driving about 500 km in 1,5 day, visiting the most important highlights in the south and the golden circle. The service and the check-in and check- out went smooth and super friendly, highly recommended to hire a car from Lotus Car Rental.
As expected, comfortable car for family, just about 28 000 km, in good condition.
Very good experience, the price-quality ratio was good. The rental agency has been honest telling us the risk on Icelandic roads (headlights, speed limits, pebbles, gas stations...). Only a little negative point : We thought that the car uses a lot of gas.
This company was very accomodating. Receiving and returning the vehicle was extremely easy. We even upgraded to a larger car midway through our trip and the company was very accomodating and even gave us a better rate. We were very happy and would easily rent from Lotus again
Great experience with Lotus Car rental. I was given a new car despite the fact I've booked a 2017 model. The car rental officers were not pushing for more expensive insurances, just kindly advising them. We still took the Golden plan which increased our initial booking by about 60%, but we also received a discount for the second driver and a wifi device for free. In general really good, transparent communication. Would definitely recommend Lotus.
Northbound helped us find a great deal!
Perfect, we had no issues whatsoever: pick-up and drop-off were fast, and the car was almost new.
A very nice car. However with 6 on board we had to put the suitcase on the left hand last row seat, with one of us being pretty crushed beside it. However your staff were superb at Lotus.