Reviews for Lotus Car Rental
Very supportive people! Good service.
Simplified pick up process and clear instructions
At the beginning, everything was perfect, the process was great. but at the delivery day, it became not good. I ordered Subaru Forester, but came a TOYOTA,I think is fine as long as the car is good. The bad thing is about the appointment. The car should deliver at 8 AM,but it came at 10:30 AM. It delayed 2.5 hours . I know the weather was not good in the morning. but it caused us stocked on the road due to the road was closed. We should to go to Vik on that day,but we couldn't make it. We looked for new apartment to stay. The apartment we rented in Vik, we became no show. The host blamed us for short notice. only give us 30% refund. We were so closed to Vik,only 21 km left. So due to the lateness of delivery car, we paid double fee of renting apartment. How bad it is.
Everything was great! And Lotus cars and service 100pts! Thanks
It was a great experience. Rental location is closed to the airport. The car was almost new, it was amazing, full option and we enjoyed it !!! I recommend Lotus Car Rental. Staff Employees are very kind.
Excellent would highly recommend
Free Cancellation & Amendments
The receptionist was very friendly and provided courtesy service. The paper work transaction was simple and quick. Fantastic. Highly recommended.
Great experience. Vehicle was exactly what we asked for. Amazing vehicle.
The car was nice and sturdy, the service light was on it but they assured me it was fine, got three medium suitcases in the boot and filled up with approx 11000 króna and we drove for a good 9 hours over 3 days
The overall experience with Lotus Car rental was great, much better than the more popular companies I have used in the past. We were given advice and directed to a number of websites to help with our route planning and road safety etc. The collection and drop off process was speedy and straight forward and there was no pressure to buy additional insurance or add ons which I've experienced with other car rental companies. I would use Northbound and Lotus again.
Great to work with. Easy process
Excellent service, nice car, great staff--very helpful. I would certainly recommend Northbound to anyone visiting Iceland.
We rented dacia duster, a car which was max 1 year old. It was diesel, 4x4 manual.
They give us the keys just about minutes afer we came on the airport. So it was really fast, I appreciate it.
Everything was great. thank you.
We’ve got an upgrade to Subaru Forester. We liked it, no issues noted.
Accueil très sympathique et efficace.
Nous avions loué un duster 4x4 sans option.
A notre arrivée, on nous a donné une Kia sportage 4x4 avec GPS, boite automatique, sans supplément financier : que du bonheur.
Très content de notre expérience avec Lotus car rental.
Nous recommandons absolument
Free Cancellation & Amendments
The car was relatively new and affordable with Iceland hard conditions. Getting the car and giving it back was really easy and location next to the airport is great! Very kind staff.
Alles war perfekt. Vielen Dank. Immer wieder northbound
Great costumer experience. The website was very clear and straightforward to navigate. The car was great for going around in Iceland in winter, the rental place easy to find from the airport, no queue and friendly people. Definitely recommend it. Everything went smoothly.
Car was great but especially the guy working in the rental company helped us a lot with planning
I really enjoyed driving the Kia Sportage on the icy roads. It was a great experience for me especially coming all the way from Australia where we don't get to drive in such conditions. The car was a late model (2018) and was 6 months old. It was well maintained and had all the features of an SUV. Overall, it was a smooth ride which I really enjoyed.
We got upgrade to Kia sportage, the car was excellent.
good service, thanks
Excellent experience!! We rented for the week between Christmas and New Years. Our car was great: powerful, clean and easy. Pick-up and Return were equally a breeze. I rented from Avis in Iceland for a similar trip in 2013-14 and the experience at Lotus was easier and faster... I had never heard of them before my trip but will recommend them to anyone!
Everything was great, except the pick-up services. In you notification it was stated that there will be pick-up at airport, however due to Christmas weekend rental company did not provide the pickup services.
The welcomming is good, we didn't wait a long time to take the car.
The shuttle which leads you to the agency is free, easy to find, and the trip is very short (less than 5')
The car was clean and well equipped. (The air conditioning was a little beat capricious)
Had a fantastic experience the moment i walked into lotus. Service was quick and simple. Straight forward and there was no pressure at all with upselling. If we ever visit Iceland again, would definitely rent under northbound. Thank you!
All went very well. No problems with getting and returning the car. The car performed very well in all conditions (icy and snowy roads). I would advise anybody to get the WiFi module as cellular reception on my (UK) phone wasn't always good. One very minor point of improvement is to update website and docs to more clearly describe where the shuttle bus can be found outside the airport (although help-desk in airport quickly sorted me out).
Overall it’s was great but there’s one thing that disturbs us the most - low engine oil.
So eventually we had to add the engine oil by ourselves and we find that quite troublesome.
So I sincerely hope that every car is checked thoroughly before renting the car to every single customer
Lotus car rental a shortaway from the airport. We were given Kia Rio instead, however we have no issue at all. Mike has attended to us, process very fast and he is very friendly. Since the petrol was not full tank, we were allowed to return the car even it is almost empty. We returned the car by 5am and leave the key in the box. We did not wait for the shuttle instead we walk to the terminal. It takes abt 5-10mins. They are many others walk to the terminal like us too. Highly recomended using this site and Lotus Car Rental.