Reviews for Lotus Car Rental
I have been to Iceland more than 25 times, and rented cars fom different companies. This time I got a very good car with automatic gears and GPS from Lotus Car Rental. My experience with Lotus Car Rental is the best I ever have had. I can warmly recommend the company and I will use them again next time I will be in Iceland.
Everything was perfect!
Great car, brilliant staff
The general experience was fine... but it was difficult to identify to find you form the airport, your instructions were not clear, the bus driver has never heard about Northbound, you could update the airport information stickers with your company.
Thanks for everything.
Thank you for upgrade my car to RV4 and give me a car wifi, both items play good performance in the trip. You are a great company.
I would love to rate it 5.0 because: the car was ready, we we’ given an upgrade to 2019 rav4, the staff were nice, the return was easy, we weren’t able to fill up the gas tank and we just paid them upon return. The only thing was the car was not cleaned when we got it. The inside was just dirty. Too bad.
Free Cancellation & Amendments
Overall, I had a great experience here. I had some issue with the car at first (there was a component that was a bit quirky in starting it, but it was my mistake and definitely not an issue with the car) and got stuck 20 mins from the airport. But I called Lotus and asked them to help - someone came out promptly and kindly showed me how to start correctly. After that the car was fantastic! And I really appreciated Lotus’s gracious and fast service. I highly recommend to anyone looking for a good rental car!
I did not get a Kia Creed Wagon but received a Subaru Forester which drove well but significantly raised my gasoline cost. The passenger front door was previously damaged and was not repaired properly. We also had a leak in the passenger front tire and had to have it patched. The tire was terribly worn and needs to be replaced. This information was conveyed to Lotus. The Forester drove well overall but is an expensive rental because of high cost of gasoline in Iceland.
The car was brand new basically and the rental company employees were super friendly and helpful - we had a great experience with them and would definitely come back and use Lotus Car Renal again!
Service was fast and efficient, met the needs of the customer. The car was in good conditio and worked great. We toured the Iceland (with western fjords) without any problem.
The car was a little bit old and damaged but was tenically okay, we had a very good experience driving about 500 km in 1,5 day, visiting the most important highlights in the south and the golden circle. The service and the check-in and check- out went smooth and super friendly, highly recommended to hire a car from Lotus Car Rental.
As expected, comfortable car for family, just about 28 000 km, in good condition.
Very good experience, the price-quality ratio was good. The rental agency has been honest telling us the risk on Icelandic roads (headlights, speed limits, pebbles, gas stations...). Only a little negative point : We thought that the car uses a lot of gas.
This company was very accomodating. Receiving and returning the vehicle was extremely easy. We even upgraded to a larger car midway through our trip and the company was very accomodating and even gave us a better rate. We were very happy and would easily rent from Lotus again
Great experience with Lotus Car rental. I was given a new car despite the fact I've booked a 2017 model. The car rental officers were not pushing for more expensive insurances, just kindly advising them. We still took the Golden plan which increased our initial booking by about 60%, but we also received a discount for the second driver and a wifi device for free. In general really good, transparent communication. Would definitely recommend Lotus.
Free Cancellation & Amendments
Northbound helped us find a great deal!
Perfect, we had no issues whatsoever: pick-up and drop-off were fast, and the car was almost new.
A very nice car. However with 6 on board we had to put the suitcase on the left hand last row seat, with one of us being pretty crushed beside it. However your staff were superb at Lotus.
Everything went very smooth and the people were very friendly. We got a free of charge upgrade to a significantly bigger 4WD car.
Our dealings with Lotus were superb in every way. The car (a Kia Sportage) performed perfectly throughout the week and the staff at the airport were quick and efficient at both the beginning and end of our journey. I would happily recommend Lotus to other renters
Lovely car to drive. Exactly what we needed . The rear wheel had a puncture and the car was switched for us with out any inconvenience to us .
We actually ended up with a Kia Picante and it was a great little car. Perfect size for us and the roads we travelled on as well as great gas milage.
Great experience going thru Northbound.is. Best pricing!
Very supportive people! Good service.
Simplified pick up process and clear instructions
At the beginning, everything was perfect, the process was great. but at the delivery day, it became not good. I ordered Subaru Forester, but came a TOYOTA,I think is fine as long as the car is good. The bad thing is about the appointment. The car should deliver at 8 AM,but it came at 10:30 AM. It delayed 2.5 hours . I know the weather was not good in the morning. but it caused us stocked on the road due to the road was closed. We should to go to Vik on that day,but we couldn't make it. We looked for new apartment to stay. The apartment we rented in Vik, we became no show. The host blamed us for short notice. only give us 30% refund. We were so closed to Vik,only 21 km left. So due to the lateness of delivery car, we paid double fee of renting apartment. How bad it is.
Everything was great! And Lotus cars and service 100pts! Thanks
It was a great experience. Rental location is closed to the airport. The car was almost new, it was amazing, full option and we enjoyed it !!! I recommend Lotus Car Rental. Staff Employees are very kind.