Reviews for

Ice Rental Cars in Iceland

Ice Rentals was excellent to deal with. The factory GPS that was in the car was practically worthless outside of Reykjavik, but otherwise everything was outstanding.

What an awful experience in renting a car in Iceland. Northbound provided a great service and were very helpful. However, they sent me to Ice Rentals who were very unprofessional. Firstly, i was given the wrong address to find the location which was not clearly sign posted in reykjavik. Then the car was delayed by almost 1.5 hours, but they made us fill in all the paper work before seeing the car and had to pay and sign for it. Which wasted our time in starting our trip around Iceland. We had a small breakdown whilst on the trip and calling Ice rentals emergency number, they basically told us to go and sort the problem our ourselves, with out any further information. Returning the car they made a fuss about damage that was already there, but because they did not check over the car when they gave it to us, it was not noted in their papaer work. Luckily i took out additional insurance to cover for this. I woudl use Northbound again but not Ice Rentals.

Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstood

We didn't end up getting the Toyota Land Cruiser. We had specifically rented a 7-seater to accommodate our group of 6 (4 adults, 2 kids). When we got to Northbound, they only had a 5-seat version Land Cruiser. After some back-and-forth with the rental agent (she initially offered us a couple of compact cars for the same price), we were offered a 9-passenger Mercedes van. It was an awesome vehicle. Very easy to drive, very comfortable for everyone. Lots of room. The BluTec turbo diesel was powerful, responsive and very fuel efficient. Overall, a terrific rental experience.

The initial rental went smoothly enough although it was 4:50 am and only one person was available at rental counter. Our vehicle was already pre-arranged while the couple who went before had seemingly endless decisions so make that took 45 minutes during which an anxious Englishman wanted to drop off his vehicle quickly and the young man looked at us sadly and asked if we were in a hurry. I said we are very tired but of course that took 25 more minutes. Then we asked about getting any kind of breakfast and he directs us to a "bakery" but it was not open yet and had empty trays of Dunkin Donuts to stare at. Adding the surprise $3000 deposit for not taking your insurance even though our credit card covers it made for a rating of 2.0. But now move ahead to Monday which is a national holiday and we are to return car at 2:30 pm at Reykjavik office. So we are 7 minute drive to port to get on our Windstar cruise by 4:00. We arrive to the office around 2:45 and door is locked and place is empty. Panic! Go to nearest gas station and he shows us another office open behind him but it was Reykjavik Cars. There 2 nice girls called emergency number and found out that the Iceland Rental guy Victor had to take someone to the airport and would be there in 10-15 minutes. We drive back down and wait. Twenty minutes later I make my husband drive me back to those girls. They call me a taxi. It is now 3:20 and counting. They call emergency number and get Victor again who says only 5 minutes away. Taxi comes at 3:35 and takes me down to my husband. No Victor until 3:40. He looks at us and asks for keys and I only hope my deposit was credited back on my card. No papers were signed. I told him he was giving me a "heart attack" but no apology. Perhaps someone called in sick for the holiday but if you are to return a car you expect the office to be open or at least a sign or something. Either way we were the last 2 people to get on board. It took hours to get that adrenaline feeling to calm down and I am just glad to be done with Iceland Rental Cars. I understand the Icelandic people being "chill" but there are standards of normal customer service and they failed those. So rating is 1

We made few changes prior to the trip and the agents were very accommodating. The email replies were fast. The car was smaller then I expected, probably because the different type compare to the North American 7-seater. It felt small for 5 adults and 5 big suitcases. I would suggest other people booking larger cars if the group has more people. The steering wheel and break were a little bit stiff, but it was ok to go around the Golden Circle.

Excellent service from ice rental cars. There was a mix up on our part about locations and it was handled quickly and professionally.

It was a great experience from pick at the airport to drop off. You are doing a super job. I would definitely rent from you again. Everything was so well done. Thank you.

super good. It was hard to find the office in Reyjavik since there were no signs, but no worries. Really nice people and I really appreciate the ride to the airport.

Ice Rental guys were laid back, and flexible. Traveled with a baby, they helped with the carseat. Dropped us off at our hotel. Thanks!

Great car, very comfortable and modern. The only problem I had the entire time was some miscommunication about pickup time – ended up waiting at the office for nearly an hour for someone to arrive. One they did though, it was all super efficient.

Excelent!

We were a group of 6 female adventure athletes, and our car was in top shape and ideal for our journey! The fact that we could take this off road on our hikes, without worries of a breakdown, was a big help! The service was great and we will definitely use you again next year when we are back! Thank you Northbound!

Car worked flawlessly -- I would recommend Iceland Rental Cars.

We were 6 people travelling to Iceland, 2 adults and 4 kids. So for us it was important to rent 1 car. The vehicle we have got was comfortable and absolutely suitable for 6 people. The stuff was very friendly, helped with luggage during transfers from and to aiport.

Everything was excellent and went just as expected. They have a very good service.

Picked us up from the airport. Very friendly staff. Would use this company again.

It was good except that it took very long time to replace the flat tyre.

My general experience with Ice Rental Cars was very positive - good communication, helpful people, quick and comfortable airport transfers and finally a very good car, with possibility of full insurance, which is not always available in Icelandic car rentals. It helped us to make our Icelandic adventure unforgettable. Thank you and thank you Northbound for all services. I can recommend both companies to all.

We had a wonderful experience with Ice Rental cars through Northbound. The people were so helpful and professional. They helped us with ideas about places to go and visit in Iceland that we might have missed had they not been so helpful. They picked us at the airport on time. Our plane was a little late and they waited for us so we did not have to wait for them to return. The car was perfect for my group and was comfortable for all six of us.

Very good. Viktor was very helpful, Their return office operates 24 hours. Address quite difficult to find

We had a very nice experience using Ice Rental car. The staff was helpful and knowledgeable. I would utilize them again in the future.

We had a very pleasant experience with Ice Rental Cars. The staff was very cordial and we could finish the formalities in very short time. Overall I'm very happy with the service offered by Ice Rental Cars...

This company was great. My flight was changed at the last minute and they were able to reaccommodate me on very short notice. The shuttle was waiting for me when I arrived, and there were zero issues with the vehicle. All in all an easy, smooth experience. Thanks!