Reviews for

Icerental 4x4 in Iceland

A few days before I arrive at Iceland, I received an email mentioned that a representative will hold a card with my name. When I arrived at the airport, I try to look for the representative but fail to see it. Afraid that I may miss it, I went a few rounds to look for my name but no sign at all. In the end, I have to make a call to the office and was informed that I just have to wait. After 10 mins of waiting, the representative then appeared. Other than this issue, the whole process was a smooth one. It took about 45 mins to get the paper done and collected the car.

Hired a car for 8 days in February 2023. The car was excellent and the staff were speedy in processing the paperwork and getting you on the road. The only small gripe I had was the confusing invoicing arrangements and lack of transparency as to what the costs were - i suspect the systems that link northbound is and icerental 4x 4 need a close look and further simplification. That said, I would absolutely recommend this firm.

Meeting the shuttle at the airport was confusing, but ultimately I chose to blame my lack of sleep. When the employee was having me sign all the rental paperwork, my husband overheard the other employee explaining safety tips to other customers (watch out for horses, don't feed the horses as they can damage the vehicle, etc.) The employee I dealt with did not explain any of this to us, and I was even the one to bring up how the wind can take the car doors off. I also paid extra to not require a security deposit upon booking, but was still asked to pay one before they let me take the car. It was dark and the vehicle was covered in snow when we did the initial inspection but everything looked okay. Upon returning the vehicle, the staff tried to blame very small dents in the hood (no paint chips, just easily fixed dents) on me. When I explained that they could have been there before we picked the car up, they insisted they were not and I was going to pay for the "damage." They were very aggressive, but my family has owned an auto body shop for over 100 years so I can recognize damage when I see it. When I asked how much it might cost, they could/would not give me an answer. When I asked if I was going to be paying for a paint job for the whole hood, the employee said "ma'am, Iceland is expensive." This was both condescending and irrelevant as a paint job would not be necessary to fix this damage. Then magically, the supervisor was able to produce photos proving the damage was there prior to us picking up the car. He apologized, but it did not seem genuine. Honestly, the entire customer service experience seemed very scammy and I'm not inclined to recommend this company to my friends and family who are planning trips to Iceland this year. I will be checking my bank account regularly until the entire security deposit is returned.

I loved it. Everything worked as planned and I didn't have any problems.

Allt gekk vel, mæli með 👍

Amazing experience. Thank you for everything. Best place to get a car rental in Iceland

Perfect car!! Super comfortable and safe to use.

Hi Ivar, thank you for your enquiry. We got a mitsubishi outlander, which was also totally sufficient. The service from Icerental 4x4 was great and everything was matching very easy. And of course your wonderful and amazing country with friendliy people made everything fantastic. thank you very much. Hermann

Probably the best vehicle rental I have used!

Hi Ivar, The staff at the rental place was exceptional. They were prompt to pick us up and drive us to get the car and to the airport on departure. They were informative and helped with any questions we had. However, there were a few things about the car that weren’t so good. If you went over a certain speed, you could often hear the wind from the windows which made it sound like a window was open slightly but it wasn’t. At times, the car would shake if you went over a certain speed. The car was dirty and had an empty popcorn bag in the back seat and popcorn on the floor. The door behind the driver did not stay open on its own and I’d have to lean against it to keep it open when getting stuff out of it. The gas lever was hard to pop open at times. The gps didn’t recognize some locations and seemed like it needed updating. Sometimes the gps would just stop and make traffic announcements in Icelandic and we’d have to restart the gps. The windshield wipers weren’t great. I also think the one headlight wasn’t working which made it difficult to drive in the dark and I had to use high beams to see anything because the light was so dull. The middle console seemed broken. Just some feedback for you for future renters.

Checkout and checkin were both very quick and easy. The vehicle served us very well. It would be nice to provide some information with the vehicle about how and when to pay for parking in Reykjavik and at the national parks.

Everything was simple, efficient and went according to plan: we were met at the airport, quickly shuttled to Icerental 4x4, checkout was quick, no unnecessary pressure to buy additional insurance, just given the info on what is covered and what is not. Car was fine. Return process was equally simple and quick.

Really happy with the service and the car we received

really nice rental company, enjoyed every bit of our time using their rental car, and we got to travel the whole southern coast of Iceland, which I think is very impressive 😃🇮🇸. overall no problems with their car and had a comfortable cozy (and most importantly warm, cos its dead cold outside) ride with their car😃. would recommend, for their ease of business, booking, getting the car, returning it and all the packages that they offer to make sure we are safe during our rental period. their cars are nice too 👍🏼😃 totally recommended🇮🇸

We had been calling the car rental for pick up and they kept saying the driver is coming, and we ended up with waiting for 1.5 hours in the airport, which was totally waste of our time. On the day of return, we was almost missed our flight due to their lack of staffs, we had been waiting to return the keys and for them to check the vehicle for almost an hour, which is rediculous!!! Not recommend this car rental at all. Please avoid!

Nice drive. Boot space a bit small. The description page should say 2 suit cases, 1 hand luggage and a small rucksack.

It was as promised: Subaru XV, All Wheel Drive, studded tires. In general, it was a good experience.

Welk, ist was no F1Bolide ,but ist was OK! I think the lights could be better .

My experience was disappointing frankly. I chose and paid for a 2021 Dacia Duster, however the car I was given couldn’t possibly have been a 2021 with over 160,000 km already on it - by my calculations, it would take driving over 275 MILES every single day for 365 days straight. But to make it worse, a rear tire had a slow leak that made itself known about 1 1/2 hours into our first day. We carefully monitored it and added air daily which added quite a bit of stress to us as we had to constantly find a gas station that was manned and had an air pump. Unfortunately on the last morning - yes the morning we had to drive to the airport - we awoke to a flat tire and had to change it to the spare. Yes, changing a tire in December in Iceland in the dark. We were grateful there was a spare, that the spare had air in it, and that there was also a jack. But again, not the experience and the stress that I wanted/needed especially after PAYING FOR A 2021 vehicle. Clearly we were taken advantage of and did NOT get the vehicle that we had chosen or even anything similar as promised in the contract.

Friendly and convenient service with transfer to/from Keflavik Airport.

seamless and pleasant

Great company to rent your car from. The transaction of getting the car and returning it was smooth. Car was lovely with no problems what's so ever. Highly recommended

Whilst the car did not cause us major issues I was quite shocked to collect a rusty 400,000km + vehicle. The clutch seemed quite worn out, when driving in the wind the door open alarm continued to go off turning on the interior light which felt quite dangerous when driving in the dark and overall the condition of the car was far below what we expected. On arrival we were told someone would be waiting to collect us. It was a shuttle service so a wait was expected but I had to leave my partner with our luggage as the shuttle was too full (as not enough we’re running I presume) and in the end it was nearly an hour from getting to the arrivals area before we got on the road. Staff were polite and did what they could to help but overall I would not use this service again. I don’t agree with writing bad reviews often but in general we were unimpressed with the service and we would use a more mainstream rental company in future with newer cars and locations closer to the airport.