Reviews for
Nordic Car Rental in Iceland

594 Reviews
8.58

Reviews

8.58
594 total reviews
Very Good
5-Star
67%
4-Star
22%
3-Star
6%
2-Star
2%
1-Star
2%

Verified reviews from our customers that rented a car from Nordic Car Rental

Submitted 12. Aug 2021
Worst rental experience ever. Picked up the car on Friday July 30. Started to drive the Golden Circle at 2:00 PM. Car broke down at Laugarvatn at 17:30. Called 24/7 service number. They said they needed permission from NordicCarRental to do anything. Repeatedly called and emailed NordicCarRental. No response. Ending up staying in a local guesthouse which was within walking distance. NordicCarRental did not call us until 11:30 on July 31-18 hours later. By that time we had arranged a Taxi to Reykjavik which cost $375. We had to rent another car from another company, and because it was last minute ended up spending $4000 for two weeks. No apology for NordicCarRental. I would give them minus stars if I could.
John rented a vehicle in July 2021
Submitted 22. Jul 2021
One look at that depressing waiting room after an international flight was enough to make us consider walking out, but for the lack of cars elsewhere. So we waited, and waited, and waited for over two hours. Rejected the first car: it was filthy inside with over 165,000 km. Second car offered was clean, but equally worn. Electric warning light came on after first day, but didn't affect the drive. The car worked fine, as promised. Drop off was threatening to be another hour+, but a VERY sweet man hurried it along. In the end, all worked out, but we'll spend a little more and go with BLUE next time.
Thomas rented a vehicle in July 2021
Submitted 22. Jun 2021
Thank you for checking in, Nordic Car Company was by far the worst business I have ever dealt with. Checking in took well over 2 hours, not counting the hour and a half we waited for transportation. Everyone that was trying to get their car was surprised by a $3000 (refundable) deposit that could only be given on 1 credit card, which had to be the drivers and also had to be one of 2 specific banks. This was not reasonable for most, if not all, travelers and we all spent a long time figuring out other options. If you couldn’t pay the deposit, your alternative was to spend around $500 in non-refundable insurance. We took the insurance route and then not even 2 days later our car completely broke down. They told us it would take until the next day to get it serviced and that we would need to front the money to pay. After 5 hours of calling and fighting that, they finally paid for our repair. Then, on our last night there we got a flat tire. When we called roadside assistance, we were told we would have to pay to have it changed, despite paying for insurance. We do not have that kind of money, so instead we spent 2 hours, in the rain, in the middle of the night, changing a flat, rusted tire that also had a missing bolt (extremely dangerous). The h fortunate events listed do not even include the many other mechanical issues we had and many other comments on the incredibly poor customer service. This rental company runs under many different names and is a complete scam.
Shelby rented a vehicle in June 2021
Submitted 04. Jun 2021
I rented a camper van the week before renting a car with Nordic Car Rental through a 3rd party called Northbound. The check out took about an hour. They are understaffed and always seem to be way too busy. I asked about adding the mobile wifi but the guy said they don't really work and ton just get a SIM card at the gas station, which I though was a terrible comment from an employee. When I finally got the car it was in a little rough shape. There were a lot of dents, scraps, and wind frame damage with one forward day time running light out, but I guess it was okay because its only needed during the winter time. I got the car on empty and had to immediately take it to the gas station that is thankfully one minute away to fill up. When I tried to fill it up I couldn't find how to open the gas tank, so after 10 minutes I drive back to ask the guy how to open it and it took him a minute to find the lever hiding under the floor mat. The car I had took Petrol 95, which is way more expensive than diesel and burns way more gas. I spent 9,000 Kronas a day to fill it up, but only maybe 3,000 a day in a camper van. after having the car for a day I found out I needed to go home a day earlier and tried to email them and call them, with no response ever to see if I could change the return day and still get a 7:30 am van to the airport because my flight was at 9:30. I decided to arrive at 7:15 and there were 3 groups of people already there, one returning and 2 picking up. Again they are understaffed so I couldn't get checked in and get the shuttle to the airport until past 8 am. I was freaking out because I didn't want to miss my flight but thankfully the shuttle drive was nice and said he wouldn't leave without me! During my wait I witnessed the man being awful to the couple returning the car because they had 600 km limited mileage, but they didn't know that and they also were never told that upon picking up the car. I though it was a very shady thing the care rental company did. I started freaking out that the same thing happened to me but I couldn't look up my agreement because their wifi wouldn't work. All in all I would defiantly advise to just rent a camper van instead, in the long run it'll be cheaper and a WAY better experience. Northbound seems like a great company though to find what you need.
Carra rented a vehicle in May 2021
Submitted 17. May 2021
Outstanding!
The i10 was fine for city and golden circle but was a little light for the hwy 1 winds in the south. My rental experience was excellent with fast response from the staff, great price with everything included and no high pressure upsell like others.
Rick rented a vehicle in May 2021
Submitted 16. Aug 2020
Outstanding!
We are very satisfied with the service and the car.
Per rented a vehicle in August 2020
Submitted 23. Mar 2020
Outstanding!
The car was excellent.
Diego rented a vehicle in March 2020
Submitted 17. Mar 2020
Outstanding!
Cosima rented a vehicle in March 2020
Submitted 19. Mar 2020
Excellent
Great customer service and prices are very affordable. We did not get the Dacia Duster but a similar car which was equally reliable. Pick up and drop off process were smooth also.
Tracy rented a vehicle in March 2020
Submitted 14. Mar 2020
Good
The welcoming was rather harsh and stressed but the car was nice and the drop off also was very easy and kind.
Julian rented a vehicle in March 2020

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