Reviews for Nordic Car Rental
The car was great. The rental process was a bit sketchy. My flight landed at 7 am so obviously it was still dark when I arrived to the rental office. I was given a flashlight, led to the car, and told to look for any damage. Then the agent left me there and went back to the office to assist other customers. There were quite a few of us.
I did my best to find already existing damage to the car and mark them on the contract. I did miss one chip on the windshield that I only noticed after I left the office and the Sun came up. I called the office, they told me to take a picture of it.
When I returned the car a week later, I reminded them about the chip on the windshield. The didn't really react and of course there were no amendments to the contract noting the extra damage. An agent checked the car and drove off 30 seconds later, and from what I could tell by business with Nordic Car Rental was concluded...
The Guy who picks us from the airport was very kind and give us some useful information to drive in Iceland. When we arrive at the office we had to check the car and we notice and took photos of everything we could notice without driving the car.
When we take the car to went home we could notice that the car had 260.000km , the steering wheel was pointing right when the car was going straight.... the doors were crooked and the water for cleaning the windscreen was empty (after that we fill it every morning and after 2 times it was empty again)... we actually didn't have the time to change the car.. we call to the office the same night and the guy told us that if the car was going straight there would be no risk and that we wouldn't have problems with you... so we decided to take th car and go for our trip. It was a little bit hard but we do it... maybe someone else not;)
The car was perfect and price was really hard to beat! That said, we arrived at 5 am and waited at the airport for about 2 hours, while none of the contact numbers worked, not even the emergency number which was worrisome. When someone finally showed up they were super nice and helpful, but it was a tricky start to our trip. With patience it all worked out!!
First vehicle did not work. Second vehicle also had problems. Then tried to charge me for a broken windshield that was there when I got it. Shuttle driver almost made me miss my flight. The price mostly makes up for the hassles though.
Not a great car in the weather conditions that Iceland experiences. Did not feel safe on many of the roads (which were mostly clear) but wind made them extremely hazardous. Next time I would hire a much sturdier car. I would have found honesty from the hire company that the car I am hiring is suitable for Iceland and not a ‘toy’ car as was how it was described on our return of the car. Found this offensive.
We found the condition of the vehicle disappointing.
The back window wiper is simply not functional, and the drivers’ side wiper provides very difficult visibility (although the passenger side is in good condition). The shifting stick fabric is torn appart, and fortunately you were able to provide a USB to cigarette lightening plug connector, otherwise our USB connector could not charge our phone, which would have been a major safety issue with a dying phone while traveling between towns.
Security is our primary concern with this rental car, as the rear window should at least be visible in a stormy winter condition like today.
Unfortunately, for these reasons, we cannot be recommending your company due to the poor car condition.
On a final note, your service was good at check-in, however please make the necessary repairs on this rental fleet. And it look to us that communication between the retail points could be improved for we got a phone call clarifying drop off, even though it was clear from the contract that drop off point would be different that pick-up.
Free Cancellation & Amendments
Car was fine - no frills but it did the job
The downside was that we had to wait for an hour at the airport for a pick up. One reason for this was that we were looking for the driver with Northbound in his sign . His sign did not have northbound on it and it was then only once we looked at the paperwork in more detail that it was apparent the northbound is part of Nordic car rental.
We rang twice asking when we would be picked up and the reply was not very friendly or helpful
Do this is something that detracted from our experience
El servicio de entrega y retirada del vehículo, así como los traslados al y desde el aeropuerto fueron rápidos. Ningún problema con el vehículo ni con la gestión administrativa. Buena relación calidad/precio. Lo único mejorable podría ser la antigüedad del vehículo, pero entiendo que es acorde a los precios ofertados. Muy buena experiencia en general. Absolutamente recomendable.
The Suzuki Vitara was a great choice for exploring Iceland.
We loved our vehicle and the overall experience was good. However, checking in and out was a bit lengthy, but staff was friendly. I would recommend more staffing at peak times.
The car was ok, a bit old, but she did her job :)
It was fine. However, the steering was out of alignment and brakes need new pads. The car was not unsafe and drove well otherwise. We own a land cruiser and love it. The front, passenger side door made a loud noise when closed. Previous accident? Overall a good car.
We had some problems with front tyres that were in very bad conditions. The rest was Ok.
Everything was great. Thank you so much for a great experience.
Free Cancellation & Amendments
Unglaublich lange Wartezeiten bei Nordic Car Rental, viel zu wenig Personal.
Man muss bei Rückgabe 3 Stunden vor Abflug dort sein, weil es ewig dauert. Darum habe ich den Wagen nicht morgens um 5.00 Uhr sondern schon am Vorabend abgegeben. Danke für den kostenlosen Shuttleservice zurück ins Hotel!
Scheibenwischer sind anscheinend bei allen Autovermietern in Island in schlechtem Zustand.
Ich hatte einen Allradwagen gebucht, der auch für F-Straßen geeignet ist. Deutlicher Hinweis der Autovermietung, dass auf keinerlei F-Straße irgendein Versicherungsschutz besteht.
the car went well, but the wheels were very old and when we swollen one burst. the mechanic commented that they were in a very bad condition and that the two front wheels had to be changed, therefore, it shows that the cause of the busting was due to the bad condition of the same, and it is not logical that we had to pay it. . We demand, therefore, the return of the amount of the invoice of the same
Checkin was a bit chaotic; Had to track down the shuttle to the car rental place and once there we were asked to pick a number but then the people working behind the counter never advanced the number -- eventually no one was checking in and we were just sitting in a room next to the checkin until finally we just went up to the counter to ask to be checkin. Car - overall the car worked well except one headlight was out, the windshield wipers didnt work well and it came with a tire that had a slow leak. Overall everything worked out fine and the pricepoint was good but had to put up with some small annoyances.
Very helpful staff...had issues with my booking but staff did everything to resolve my concerns. Recommended.
Great car, everything was fine. The vehikel though with lots of kilometers was very reliable. The only lack was, that we missed a CD-Player on board. These are probably the modern times. The serive people was very friendly and the transfer worked well.
After my plane was late and it was the middle of the night, I called for the shuttle and was promptly picked up. The car was serving it’s purpose of getting us around, and the drop off and security deposit refund went smoothly as well. Very great customer service. Highly recommended for Iceland explorers. The gas discount was a nice touch on top of everything!
Generally, everything was ok, but we had to wait an hour in the airport when we arrived to be picked up, i know the driver goes to the airport every 20 minutes more or less, but is difficult to see him if he doesn't move or makes visible his signal. Another thing was the car, it was great, but we paid for a diesel one, and were given a 95 fuel, wich is more expensive and has more consume of fuel. Thanks for asking.
This car is probably close to its retirement age as a rental car. It still works, and had no failures during my rental, but is definitely showing signs of age. However, the main problem I had with the car was that I intended to use it on F-roads, for which it is not at all suitable. I realize I should have done more research myself, to figure out that a Suzuki S-cross is not really an SUV, but rather a regular small car with 4WD. The road I attempted was nothing extreme, and would by no means require a super-jeep. A regular, medium-sized SUV with slightly bigger wheels and higher ground clearance than normal cars would work fine, even without 4WD. The S-cross has low ground clearance and very small wheels with fairly low tire profile, and did not work at all.
Overall, great experience. Checkin was quick, drop off shuttle was timely, and our car worked perfectly.
In general, the attention was fine. We arrived to Keflavik airport at 2 am. Although our name was not in the list, the driver brought us to the office (thanks Bogdam). In that moment we were informed that our booked was not in the system, and none car was available. However, staff arranged the situation. We drove a manual car without any incidence, only point out that car picture in the website seems more bigger.
In the drop off, the difference was returned(we had paid for an automatic car)
The car they gave was damaged and when we asked for another car they said we could happily cancel our booking and get our deposit back. We requested for another car and the other car was also damaged intact more than the previous one. We were left with no option and in the situation we decided to select the less damaged car as we thought it would be almost impossible to find a new rental car as all were fully booked due to summer rush. We were very disappointed as we had booked our rental car 7 months in advance and paid deposit then. I would never recommend to rent a car from Nordic Car Rentals any of my friends.
Staff was very friendly and efficient. We rented 2 cars -a small one to start and a larger one later when all our group arrived. The transition was easy. We had to call the emergency number once when the check oil light came on but were assured it wasn't anything to worry about. Staff also gave us maps and informed us of tolls. I'd rent from Nordic again.
Nobody waiting fora us at airport as promised (and we gave the number of the flight as asked). After one hour waiting we had to call to be picked.
We booked a Jeep Suzuki Grand Vitara.
They made us pay it when we arrived. Initially they tried to give us a car (not a jeep) and finally they downgraded our jeep to a Suzuki Vitara (no price change). The jeep had tape in the back door and no cover for the bags.