Reviews for Nordic Car Rental
Checkin was a bit chaotic; Had to track down the shuttle to the car rental place and once there we were asked to pick a number but then the people working behind the counter never advanced the number -- eventually no one was checking in and we were just sitting in a room next to the checkin until finally we just went up to the counter to ask to be checkin. Car - overall the car worked well except one headlight was out, the windshield wipers didnt work well and it came with a tire that had a slow leak. Overall everything worked out fine and the pricepoint was good but had to put up with some small annoyances.
Very helpful staff...had issues with my booking but staff did everything to resolve my concerns. Recommended.
Great car, everything was fine. The vehikel though with lots of kilometers was very reliable. The only lack was, that we missed a CD-Player on board. These are probably the modern times. The serive people was very friendly and the transfer worked well.
After my plane was late and it was the middle of the night, I called for the shuttle and was promptly picked up. The car was serving it’s purpose of getting us around, and the drop off and security deposit refund went smoothly as well. Very great customer service. Highly recommended for Iceland explorers. The gas discount was a nice touch on top of everything!
Generally, everything was ok, but we had to wait an hour in the airport when we arrived to be picked up, i know the driver goes to the airport every 20 minutes more or less, but is difficult to see him if he doesn't move or makes visible his signal. Another thing was the car, it was great, but we paid for a diesel one, and were given a 95 fuel, wich is more expensive and has more consume of fuel. Thanks for asking.
This car is probably close to its retirement age as a rental car. It still works, and had no failures during my rental, but is definitely showing signs of age. However, the main problem I had with the car was that I intended to use it on F-roads, for which it is not at all suitable. I realize I should have done more research myself, to figure out that a Suzuki S-cross is not really an SUV, but rather a regular small car with 4WD. The road I attempted was nothing extreme, and would by no means require a super-jeep. A regular, medium-sized SUV with slightly bigger wheels and higher ground clearance than normal cars would work fine, even without 4WD. The S-cross has low ground clearance and very small wheels with fairly low tire profile, and did not work at all.
Free Cancellation & Amendments
Overall, great experience. Checkin was quick, drop off shuttle was timely, and our car worked perfectly.
In general, the attention was fine. We arrived to Keflavik airport at 2 am. Although our name was not in the list, the driver brought us to the office (thanks Bogdam). In that moment we were informed that our booked was not in the system, and none car was available. However, staff arranged the situation. We drove a manual car without any incidence, only point out that car picture in the website seems more bigger.
In the drop off, the difference was returned(we had paid for an automatic car)
The car they gave was damaged and when we asked for another car they said we could happily cancel our booking and get our deposit back. We requested for another car and the other car was also damaged intact more than the previous one. We were left with no option and in the situation we decided to select the less damaged car as we thought it would be almost impossible to find a new rental car as all were fully booked due to summer rush. We were very disappointed as we had booked our rental car 7 months in advance and paid deposit then. I would never recommend to rent a car from Nordic Car Rentals any of my friends.
Staff was very friendly and efficient. We rented 2 cars -a small one to start and a larger one later when all our group arrived. The transition was easy. We had to call the emergency number once when the check oil light came on but were assured it wasn't anything to worry about. Staff also gave us maps and informed us of tolls. I'd rent from Nordic again.
Nobody waiting fora us at airport as promised (and we gave the number of the flight as asked). After one hour waiting we had to call to be picked.
We booked a Jeep Suzuki Grand Vitara.
They made us pay it when we arrived. Initially they tried to give us a car (not a jeep) and finally they downgraded our jeep to a Suzuki Vitara (no price change). The jeep had tape in the back door and no cover for the bags.
The price was good. the car started showing oil/service light withing 200km of driving
Very good! Good service, everything fine!
Perfect for a small family (2 adults with one child), could go everywhere on asphalt roads and basic gravel roads.
Don’t use much essence and easy to drive / park.
Only missing tools is a proper USB charger (imbedded one don’t charge smartphone), had to buy on to plug in cigar lighter.
Free Cancellation & Amendments
The people of the firm were very friendly, the paperwork and al the arangements were correct. The car was old and damaged but it did the job. We where happy that the car was not brandnew because of the state of some roads.
General experience was good, service was fast and professional, i got exactly a car i wanted and ordered. We traveled around a whole Iceland and car had zero failures. return process was fast and problem-less. IF i will come again, i will use this company again. And recommend to my friends.
It was very Good we get a cost free Upgrade to a Hyundai i20. The car had all Things we need. The Pick up and drop off was without Problems. We were driven the whole Road 1 around the island.
The Support by mail before arriving and the remember function were really excellent.
For me was very surprising that the tank was nearly empty when I started (it was by luck that I had a look an after 2 kilometers), because I´m used to get a car with a full tank.
The personal in Reykjavik as well as in Keflavik were ok but not really friendly (perhaps due to Sunday Mornings).
Due to the both last points - sorry - I only can give a "4".
When I come back to Island I`ll see if than I can give a "5" - because I will book a car again from your company ;-)
Best regards from Germany
We were picked up at the port and brought to the agency, close by. We should have asked more questions about fueling up, as a chip is provided. We dropped car off at airport and were shuttled to the airport. All went well and this was a great experience. Highly recommend!
Sadly a quite bad experience. The seat wasn't adjustable and no one could fix it, managed it on our own after a while and with their tools. One front light didn't work from pick up on and no one there able to fix this.
They wanted to give us a car with worn tires even till/over the safety mark and no one able to change this - after I told them about the tires they told me, they'll always do it this way and can't change tires for everyone. Safety and checking the cars before a rental seems to be not that important...
However the trip itself went fine, although difficult with only one light at night
Customer service was excellent. The price was also the cheapest we could find.
We had a car with a check engine, finished wiper blades and screaming brakes. The customer service and the shuttle car were very good.
The shuttle took a rather long time to reach the airport but other than that service was relatively smooth and we had no issues with the car or booking.
The price was unbeatable good :), the employees were really helpfulland friendly. But the pickup was unfotunatelly much too late, we waited for about an hour on the airport... The car was good, but the warning light because of the tire pressure problem should have told us before we drove away.
The car was fine, can't complain. The low tire pressure light was on from the beginning but it didn't cause any trouble.