Reviews for all companies
Really easy and great experience! I changed my dates a few time and nothing was too much trouble - brill customer service
Perfect car to drive through Iceland in december. I trully recomended Dacia Duster and Lava Car Rental.
Hired a 4x4 Duster from Camping Cars for 10 days in the middle of winter - wanted something that would be good for getting around the ring road no matter the ice and snow. Then realised maybe I shouldn't have hired a rooftop tent in the middle of winter...! Turned out very well though, the sleeping bags from Camping Cars were nice and warm, and the canvas on the roof tent happily keeps the weather out.
The car itself coped perfectly with the snow and ice, and I think the jeep-style is more fuel efficient than a camper-van shape. Spent most of the time listening to audiobooks on the stereo via bluetooth - had the wifi router from Camping Cars and don't think I ran into a signal deadzone along the ring road. Kitchen box is well enough equipped for basic cooking, but most campsites had an electric hob to use anyway.
Would definitely recommend Camping Cars.
Picking up the car and taking it back was very easy and customer-friendly, the information service by email was very satisfying. The information about the weather, which would get worse, was very kind and helpful. I can recommend the Lotus Car rental at any time.
Loved it - it was an incredibly easy booking process, including making changes along the way via email, and the pick up and drop off was smooth and personal. The car was excellent also.
Free Cancellation & Amendments
I was looking for a car to use during my one week in Iceland. Since it was winter time I really wanted a 4×4 vehicle. On most of the rental websites the prices for this dat segment was a lot higher then via Northbound. That and all good reviews I read made me choose this company to rent a car. I have no regrets afterwards. The car was great, it worked like it should be and everything from picking up to giving back the car went really smooth. It's hard to find a good company these days but I can assure you this one is. Would recommend it to everyone!
Generally satisfied with Dacia Duster. It was ok as we expected.
Not happy about Polish shuttle bus driver's behaviour on Monday morning the 6th of January. He did not help passengers with their luggage which they were loading in the boot with difficulty. Did not even say hello.
It is in a big contrast with a guy we met at our arrival - the service was perfect and very kind.
The Suzuki Jimny we had booked wasn't available so we were upgraded to a Dacia Duster which was great - heat seats are a definite perk in the middle of winter! We had no problems with the car and everyone at the Rental Company was really friendly and helpful. We would definitely rent from the same place again when we return to Iceland.
Dacia duster was fantastic, i am even considering getting one here in the UK! Absolutely loved it. Was so spacious and powerful. Massive boot to hold all our luggage.
Great - good condition, new model, perfect for winter driving and smaller roads.
The option to rent a car in Iceland was a must, and do it with Icerental 4x4 was fantastic from the very first moment. Our experience could be summarized in 3 points: a very close and personal treatment, the ease at all levels, and very professional service.
I was never able to really try this vehicle since the front light was burnt out. However, the staff was very helpful in finding a solution and giving me an upgrade to a Volvo as well as the refund for the bulbs that I bought to try to replace.
Everything went smoothly, we got what we booked with no surprises
We were given a land cruiser and were happy with that.
Free Cancellation & Amendments
Instead of KIA Sorento, we got Nissan X Trail, because of some unexpected circumstances. For us even better. The car was fantastic.
My experience, start to finish, was excellent. Friendly customer service, honest and detailed presentation of my insurance options and things to watch out for on Iceland roads, efficient shuttle ride to/from the airport, and the car was exactly what I needed for driving north in the winter. Heavy and stable, and had enough use that I didn't feel the need to be overly careful on the road as it was clearly an "experienced" car -- definitely will check with Icerental 4x4 first next time I come to Iceland :-)
Everything was fine with what you gave in the offer.
We loved th e car we used. It was a susuki s cross I believe. It was great. The people at the rental place were very nice. It was a good experience.
All went well / as expected. The transfer service was good and the guys at the compound were helpful. All as expected with the car. The only issue we had was the battery was low in the key for the central locking and the key did not work with the doors, nearly resulting in us being locked out of the car. Swapped batteries at a service station and no further problems.
Fast and correct handling, the car was good.
I would definitely use this company again. We hired a Suzuki vitara for 5 days. We were picked up at the airport and driven around 10 minutes to the depot to pick up the car up and away we went. Car was great, staff were great 100% recommend and will use again in the future. Thanks again
Lotus car rental was great. Found it better with Mir included in insurance
Dear Lagoon Car Rental members,
I've had an excellent experience with your company.
I have booked nice All Wheel Drive car for a good price which was good for winter conditions driving in Iceland.
Lagoon Car Rental provided transfer from airport to car rental location which was very convenient. Car was very clean as washed just before providing to me.
Overall I am happy with services.
As improvement points I would highlight:
- Windscreen wipers have been frozen when car provided to me (please, make sure they are dry after car has been washed);
- Difficult to check car conditions outside in winter time;
- It would be nice if car rental service member meet you on booked car from airport;
The pick up was a bit lack of instruction as I don’t see any people or sign at the arrival hall. I don’t know if your guys is there or not until I call your company. By then I learnt Your guy is not here yet and waited about 30minutes after I arrive the arrival hall. Other than that the overall service is okay.
Originally went for a small car, was a very simply process online to get an upgrade before flew over. Very friendly staff, apologised for any delay in pick up, was given a Kia Sportage upon arrival was very pleased with this, no issues with the car, very easy process! Would definitely go through northbound to hire a car again!
It was good but needs to improve the insurance things to be included in all the information in the website because we felt we needed to upgradevto the silver insurance it wasnt clear in the website when i booked it. It was the cheapeast but not ao much after the insurance
Car was great (besides small electronics issues that jeep is known for) and whole process to get and return it as well. The price was also good, however there was no mention in northbound that there's fee (3%) for paying with non-icelandic debit/credit card the rest of a price and also no possibility to pay up front 100% in northbound.
The car was perfect but the quality of service was below expectations for the following reason :
1) In the email prior to departure it said that on arrival an agent would pick us up, so I was expecting to find the agent waiting for us at the door after baggage pickup. But the agent wasn't there and we had to wait for a very long time in the lobby with no instructions as to where to wait or what to do. At some point we even thought the agency had forgotten us.
2) I was forced to take an insurance (actually you don't have to, but if you don't 2700€ are taken from your card and refunded later, but I don't have that much spare money). So the rental cost me almost twice than what I was actually planning on spending, which is pretty annoying considering I chose this agency mainly for the cheap prices.
3) When we asked the guy to help us with the GPS he said he didn't know how to use it cause he has never used it before...