Reviews for the Best Car Rentals in Iceland
The Best Rental Car Prices in Iceland
























Excellent
Outstanding!
Thank you!
Outstanding!
Good
On my second day I went back to LAVA office and asked for another mattress and to check everything else, cause I had to spend 15 days in that car. Martin, the employee who took care of me was really kind and helpful, and also very sorry for all the issues. They offered me to change car but honestly the one they offered was even worse (refrigerator and water tank were not "fixed" and at every turn they would have fallen on the ground), so I declined this offer.
I have to mention, when the mechanic guy came out and I asked to check the backdoor and fix it, he answered with "I have to go to lunch now". It was 11am and I was already there waiting since almost 90minutes. He took a hammer and "fixed" the backdoor. I then apologized, thanked him and said I would leave. Worst icelandic experience of my 2 weeks.
All around, I knew the Nissan NV200 was the cheapest option, and in all honesty I have to mention that the car (engine, tiers etc.) worked smoothly; but it is BY FAR very different from the pictures on the Northbound website. If I had known that, I would have gone for a different model.
LAVA then tried to make it up for it and refunded me with 250€ at the end of my trip, which was nice even though it is not much at all. At least they appeared to be sorry and apologized for all inconveniencies. I am also sorry I had to go through this, I am a very easy going person and I don't like to complain etc., but in this case it was all just too much.
Regarding Northbound, you guys offer an amazing service and what I value the most is your customer support. I have been in touch with Thordis for weeks and she always found the time for replying to my many emails. Simply awesome!! I know that in Iceland the competion in the car rental field, with camper van and so on, is very tough; nevertheless, opting for the cheap solution and selling it as a "great offer" when it really is not so great, might work as a boomerang. So my suggestion is either to lower the price for this old models with huge amount of km (my Nissan had more than 140.000 km when I picked it up) or to offer better solutions for newer models.
Thanks again,
Luca
Outstanding!
Very Good
Excellent
Good
The car was not new, 260000km, but it did the job!
Good choice
Outstanding!
Outstanding!
People were nice and kind,
Our experience with Lotus was overall great !
Good
Outstanding!
Good
We have hired many a hire car before but never had one in such an old beaten up condition as this. It did not fill us with confidence on pick up. It was obviously well used, many thousands of km on the clock, bashed, scratched, the rear doors felt like they might fall off, the power sockets were a bit unreliable/rusty, etc - I could go on…….. Having said that, it did the job perfectly and went everywhere we wanted to go without incident (and we travelled a long way, used F roads etc). So maybe looks aren’t everything. It was reliable and that’s the most important thing. The Lava guys were very helpful and efficient too. I would recommend.
Outstanding!
10/10 will go again
Excellent
Only one small thing happened, the rearview mirror from the passenger side was cracked and we didn't notice it when we took the car.
But we called the service of Go Iceland and they took note and apologized for it.
Excellent
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Excellent
Outstanding!
Outstanding!
Good
Good
Outstanding!
Excellent
Outstanding!
Outstanding!
Excellent
Outstanding!
Outstanding!
Good
Outstanding!
Outstanding!
Outstanding!
Easy booking, easy picking up, easy returning.
Car was OK.
Outstanding!
Un grand merci à Mickael ! Un mauvais délire qui s'est très bien terminé grâce à Mickael ; une reconnaissance profonde. Et aussi, à nos trois sauveteurs. On n'est pas prêt d'oublier !
Merci aussi à Anna qui a géré notre modification de véhicule. Très professionnelle.
La prise en charge et le retour du véhicule se sont très bien déroulé.
Le véhicule correspondait très bien à notre périple.
Merci à l'équipe
Outstanding!
Good
Good
Outstanding!
Outstanding!
Outstanding!
Good
CONTRAS: El estado del coche es el peor que me he encontrado en alquileres de coche: 274.000 Km., el freno de mano no funciona, el volante había que tenerlo un poco girado para que vaya recto y todo el viaje con luces de error de motor, error electrónico y error de presión de ruedas.
Aún así, el coche ha funcionado bien y ha hecho su trabajo, pero cada día con la intriga de si nos podría dejar tirados en cualquier momento.