Our stay in Iceland was greatly disrupted by an incident that took place on the second day.
We were driving, when a thick cloud of water vapor began to come out of the car hood:
We pulled over quickly and opened the hood, only to find the engine was boiling: the water pump belt was gone, only bits of it remained on the ground, the engine burning, smoking everywhere.
I called the rescue service, who responded quickly and said they would send us a replacement car. It took 2 to 3 hours to wait.
We then left to wait in a café, leaving the hood open to allow the engine to cool down, in order to avoid any more serious consequences for the head gasket.
3 hours later, the Icerental team met us at the cafe, showing us the damage done by the hood to the fenders of the car: during our absence, a gust of wind had unhooked the hood and opened it very hard, and it had damaged the corners of the right fender and the left fender.
We are distributed in the replacement car, a Dacia Duster, after having signed the report of the damaged fenders.
At the end of the stay, Icerental demanded from me the payment of 380000 Isk, for the damage suffered at the Vitarra, overestimated estimated price of the repair. There was no way to discuss with the person at the counter who had no decision-making power and we had to leave to catch our plane.
So I paid this sum, knowing that I will have to contact Icerental again in a few days, when the actual invoice is established, so that they reimburse me for the overpayment.
If I have a share of responsibility in this incident, the biggest part must be taken by Icerental which is at the origin of the problem: a water pump belt NEVER breaks if it is changed by respecting the maintenance book: on the Vitara it must be changed every 100,000 km, and, given the condition of the belt, it had probably never been changed. You should see the vehicle's maintenance book (but I doubt it still exists).
To confirm this lack of maintenance, we can also base ourselves on the headlight lenses which are dulled by time and have not been replaced: we drove at night, which was dangerous because the lighting was very weak. In France, the compulsory Technical Control prohibits driving in this state and I suppose that in Iceland it is the same thing: this vehicle has therefore not passed the technical control. (see photo of the headlights of the car).
To confirm this company's negligence, the replacement Duster's handbrake is totally ineffective, which is extremely dangerous when stopping the vehicle on a slope: we had to put a stone under the wheel to block it. (I filmed the vehicle moving forward while the handbrake is fully applied)
That also cannot pass in a technical control.
Also, for your own reputation, I ask you to act with Icerental so that they recognize their share of responsibility and bear part of the repair costs (and I am not talking to you about the damage I suffered by having had to pay a hotel where we could not go because of the 3 hour delay on our trip...)
You are a young company, prove yourself worthy of commendation, and I will be grateful.
I am waiting for your reply.
rented a vehicle
in October 2022