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It was great experience driving VW..fitted everyone well and it didnt give even little hiccough all rental period
Very good rental service no hassle at either collection or drop off - just be aware the base is 10 minutes from airport
Star Car was extremely easy to rent from, had the exact vehicle we were looking for, had full coverage insurance for less than its competitors, and was conveniently located near KEF. Will definitely rent from them on my next trip to Iceland.
All perfect, fast check in and out, friendly staff and car was good.
Our rental car from Lava was in excellent condition and worked very well for our trip.
Everything was just great - super easy collection of car, it was equipped with everything we needed. Northbound made it super easy to find the car and rent it. 100% recommend and would definitely use this again when coming back to Iceland.
Free Cancellation & Amendments
Service was perfect. They pick us up at the airport and drop us off when returning the car. The only negative point was the car status. In spite of not having problems with it, the status is not so good like with international car rental companies.
I had a Dacia Duster instead...... it was ok but I missed studs on the tires because I went to the west fjords and the roads are icy and with a lot of snow. I did asked this and told about my destination but they say that studs are given in mid November.
The car rental was very easy and the price was pretty good compared to the competition. Friendly service, very little waiting, overall experience was great. The only mark against Northbound is that their shuttle van is not clearly marked so you are not sure who is picking you up until the driver gets to you inside the airport (which isn't a bad thing if the weather is nasty outside). With that being said once that was figured out the rest was quick and simple.
Staff were helpful and friendly, upgraded our vehicle free of charge to save us waiting an hour for our original car to be ready, shuttle drivers were friendly and safe. Would recommend to anyone I know looking to hire a car if travelling to Iceland and would use again if I returned.
We had a great experience. Our Dacia Duster was clean and comfortable for the week of exploring. The staff at Lava were quick to get us to and from the airport and check in and out were a breeze. We highly recommend renting from Lava. Steve
The staff were helpful and great to work with.
The car and the customer service were both great. Everything worked well and everyone was easy to communicate with and friendly. I will definitely rent with Northern Lights again when I go back to Iceland!
Great experience. There were small misunderstandings in the very start about picking up, but it was solved really quickly. guy at the picking up point was very nice and friendly. Car was good condition and really comfortable. Im 2 metres tall, and it was enough space if you move chairs a bit front. Only 0.5 points i take off for car insulation, as you can hear every smallest wind outside, and i expected a bit less fuel consumption. Otherwise great company with best prices. I would definately recomend and im gonna use your cars again, if i come to Iceland! Great work and thanks!
They give me a subaru instead which was smaller
Free Cancellation & Amendments
In general, all was al ok.
A couple of notes about the shape of our car: Change Oil control light was on since the beginning and another two red lights kept coming on with no obvious reason while driving, the back door (boot) never closed on the first try plus while driving the wind was coming in very strongly through all the door seals. And last thing was the fact that while going up-hill we had to go down with gear and were loosing speed but this one is on me as I should have checked the power of the engine and choose a stronger one.
But like I said, in general, the experience was ok.
The car was in good condition although the tires were very used and were not optimal
Bad start; the agent was late. After 2 sprays of windshield washer fluid there was no more, so I had to buy some out of my own pocket . The car was'nt in perfect shape but it did the job over all.
The man from Go Car Rental meeting me at the airport for my car was 1 hour and 15 minutes late past the previously arranged pick up time.
I did not receive any communication regarding an expected delay.
This is unacceptable.
When looking over the vehicle, he pencil whipped the inspection sheet, meaning he quickly filled it in and didn't thoroughly and correctly document all of the vehicle damage I was pointing out.
The rear wiper blade on the car was completely worn out and did not work at all.
The doors, while they did close and latch, did not close tightly. So, when I drove, specifically on any dirt road, the car sounded like it was going to shake the doors off the hinges. This was very loud, annoying, and uncomfortable for a two week rental going around the country.
The windshield washer fluid was not full at the start. It was empty after two days and I had to refill it...
Starts when on. No breakdown. This is a prerequisite. On top of that : pretty bumpy car, not quite stable, air con out of order (would have been helpful on 08.02).
Staff very friendly at drop off and lift to appartment appreciated. Conversely, pick up could be improved.
Well the car is excellent for 2 people visiting South Iceland however it wasn't in a condition I expected... Air condition was not working at all and I tried any setting of it. Windshield of this car had 4 stone chips already and had probably hit the sand storm before, because there were thousands of micro chips all over it. It wasn't a problem in rainy day, when I collected a car (also I couldn't notice the AC failure as it wasn't needed then). It was serious problem in sunny day, when you had a sun in front of you. Also using wipers+fluid ended up in need of stopping the car and waiting it dries to see anything, because wipers cant wipe from thousands of small holes... I've taken gravel and sand+ash insurance, which is reasonable for Icelandic weather and roads, so before me either someone had same insurance or paid for the damage, so why it wasn't fixed? I thought that's what ppl or insurance company pay for when windshield is damaged...
The Dacia was Ok
Pretty basic to drive and the fuel guage stopped working but it did no t let us down.
The car was as described on northbound but if you check Fara's website, they show a very different variant of the Jeep. DO NOT go by those pictures since this is a basic model of the car itself and not the one shown on Fara's website.
The pickup person at the airport was not present at the receiving area and we had to call to find out that someone would be there to pick us up. Luckily we had a working cell phone to contact them when we landed.
Last but not the least, there is a surcharge fee of 2-5% for paying with a credit card. This will not be disclosed to you until you reach their office and start the paperwork. I didn't mind the fee itself but this is something that should be clearly mentioned in the rental voucher or agreement while booking. The agent told me this was a 'standard' practice across Iceland but i find it hard to believe that there is a separate surcharge for using a credit card everywhere in Iceland...
Our experience with Lagoon Rental was good overall, but our arrival experience was quite stressful. We had arrived after a very long day of travel and two flights and waited quite a long time for their shuttle driver to come. We had to call several times and this was difficult as we did not have roaming for Iceland. They kept saying the person was coming, or had come, but it is a very small arrival area and their meeting place was in our sight the entire time. It is very hard when you have others in your group and you just want to get the car and get to your accommodations. When the shuttle driver did arrive there were several other people waiting and not everyone could fit in their van. They really need to do something about that. We advised them repeatedly that we were four adults with luggage. People in another group stayed behind and their driver was going to come back to get them...
OK I know that this is a rather cheap option but the first time I saw the car I was speechless. There were two dents, right front door was hard to control when it is opened and a lot of scratches. But when I ended my tour in Iceland I understood the dents, scratches etc. Pretty normal. BUT still I do not deserve to use a dirty car. Imagine this: you arrive your destination after hours of travel then you go to handover your rental and you have more way to drive. Actually if I had time and energy I would reject the car with that funny smell, foot step on the back seat, paper garbage inside the driver's door etc. Desperately, I took over the car. Frankly, car was in good shape, last maintanance was 1000km ago, tires were good and had no problem other than mentioned ones. Check-in and check-out was easy but I recommend Lava to give a document to the customer stating that they took over the car with no problem.
The jeep compass is a fantastic car for iceland .
The car had many options and was a pleasure to drive
Bagage for 2 big suitcases
Front en rear usb connectors
Front seats and steering wheel where heated this a welcom suprise.
A perfect car for Froads
The pict us up at the airport after a phone call , the car wasn’t ready yet so we have to wait , but the give us for waiting free wifi in car thats was a nice service
We recommended highly fara rental true northbound