Reviews for car rentals in

Iceland

I am very satisfied with the Dacia Duster from Lotus Car Rental.
The car was clean and spacious for 4 people with suitcases. We had a Gold Insurance Package, but fortunately we had no dangerous situations even during changing weather conditions.
The pick-up and drop-off in Lotus Car Rental was very fast and easy-going. Lotus also is sending emails advising of weather issues and have very friendly and helpful customer service.
Defiinetely i will choose Lotus next time!

My plane was delayed until well past closing time but nonetheless I was picked up from the airport after only waiting 15 mins. The car drove well in the snow/blizzard/stormy conditions. I’d rather the drop off instructions were emailed to me because we drove to the office first to find that we should have taken to the airport but otherwise a very enjoyable experience that I would use again.

Fantastic service from collection to drop off, information given and openness, extremely helpful. Quick turnaround when dropping off at jeep rental. Everything was explained very well. Great quality Hyundai Tucson.

We hired a vehicle with Fara 10/01/2020 - 12/01/2020. The whole experience was by far the best I have ever seen. The gentleman involved in the airport shuttle, handover and booking process was friendly and a really nice guy.

Fara are a reputable provider of hire vehicles in Iceland and I would not hesitate in using them again!

Thank you so much for your service!

Very good, friendly, straight forward and helpful service. Any changes we made were sorted out very quickly and efficiently.

Excellent service, we were dealt with promptly and professionally. Shuttled to and from the airport with no problems. I would definitely recommend Northern Lights Car Rentals and use them again!

We loved it! Named it Jimmy. Good sturdy practical car just right for our needs.

My general experience overall was 10/10. Free shuttle from airport to the office to collect the car. The guy who dealt with us was brill, very smooth fast transaction. Was able to return the car in the early hours on a Sunday and get the shuttle bus directly outside the office back to the airport. Also received a discount on petrol and free coffee coupons from Reykjavík’s main gas stations. Would also like to mention that the customer support before renting the car was so good, genuine and fast with replying. Didn’t try to up sell any cars or insurances.

They advertise they would pick us up from the airport however they were not there when we arrived and we had to call them to get them to show up.

When we got to the rental agency we had to wait in the waiting area for over an hour.

Mechanically the car was reliable and didn’t give us any problems.

The “camper” was a converted station wagon and had insufficient sleeping space in the back for anybody over the height of 5’6, there was much less space than was indicated in their advertising pictures.

The rear and side doors were broken and not openable from the inside (which is probably dangerous) we had to climb through the front seat to exit the vehicle in the mornings.

We would not recommend anybody to rent from wild campers, Nordic campers or city car rental. (They are all the same company)

I had mixed experience with this rental.

On the good side, the car was good enough and and the mechanics were in good shape that allowed a smooth 2200km around Iceland. The inner space of the van (sleeping area) was enough for 2 people, but only after reducing the passenger seat to a minimum, and folding them towards the front. This was a cleaver system to enhance in about 30 cm the sleeping area, a must if you are 1,8m height. The Abestos heating system (for the night) was also very usefull and worked properly. Camping gear was in good shape.

However, I also found some negative aspects with the rental. The first was related to the regular heating system of the car; the switch that controls the flow of the warm air was broken and was fixed to the front window. Due the the low temperatures and heavy wind, we had our feet constantly very cold and without any means to warm them up. A simply fix would solve this, but they gave us a car with this problem...

Overall I would use again, but not perfect. Emailed instructions for pickup could have been better. Checkin was fast. Gas tank wasn't 100% full, 1 bar was missing. Windshield wipers needed replacing. Dependable vehicle and handled the snow covered roads great. Drop off was quick, tho the lady wasn't as friendly as everyone else. No one tried to upsell anything other than offering insurance.

We waited over an hour for someone to pick us up at the airport, and someone only came after we made a couple of calls when the email stated that the shuttle go back and forth repeatedly.. Regarding this, we were quite disappointed. However, the person who picked us up from the airport was a wonderful person! On the ride to the rental office, he shared a lot of tips with us for our road trip in Iceland, telling us what to look out for. Back at the office, he went through the details of the insurance and car with me clearly even though I had read them online when I made the booking, which boosts the trust I have in the rental company. It’s a pity that I didn’t manage to get his name so I can commend him; all I know that he’s a new employee and that I’m his first customer, as he claimed. Very good service from him!

Regarding the car, it’s a reliable car, although the buttons on the steering wheel were not functioning...

My general experience was awesome, they pick you up at the airport. then you go to the office and you get the car, easy and fast, the staff was always so kind and they answered all our questions. The car was excellent. I highly recomend northbound if you are planning to visit the amazing land of ice and fire.

The car was an older model but in good shape, not many damages. The headlights were somehow a bit too weak for the Icelandic winter.

Unfortunately I`m not really satisfied with renting a car from lava car rental. The Duster I got had a back seat with dirt smudge and one of the front lights didn`t work. As contracted, I wanted to give back the car at the 25.12.2019 at 16:00 o`clock. The station of lava car rental was not in use, I only found an information at the front door, that the clients should take their car to their hotel and leave the key of the car there, so that lava cars could pick up the car there. Normally, that would be o.k. (I know, it was christmas), but in that case it would have been nice, if lava car rental would have informed me about this arrangement, when picking up the car, so I could arrange the last day in iceland in another way. I`m sorry, but I`m dissapointed about lava car rental - that does not mean, that I`m dissapointed about northbound.

It was a great car, it's good to have a new car, the ride was comfortable. Is good to experience that this car can go any terrain with no problems.

Did not get the VW polo as advised.

I’m very happy with the booking! Would definitely book again if coming back next time :)

Everything was good. Friendly personal, explain all what you need. Also conditions of rent are better than in other rental services.

We can highly recommend Nordic. Our car a Toyota Rav4 was nice to drive and very clean. The staff were very friendly and helpful.

It was good. Car was clean and functioning as it should be. Service staff from Lotus Car Rental was friendly.

Would be better if the staff could have given us a run-down of the buttons/functions of the car (signals, headlight, fuel tank button etc.) as I had to request for it. But not to worry, it wasn't a big issue.

Everything was correct and as we had agreed. I think there is one point to improve, it would be good to sent a message when we are at airport waiting for our tranport pick up will arrive in a few minutes.

Good car a bit short on power. Pity that the cruise control was in Russian an Cyrillic.

we are very content with our location. a person came to meet us dearly at the airport directly to take us to our 4x4. the car was very well equipped, wifi, duvets.

Nice cars

The car itself was a good car for us to rent, good to drive, easy to use.
There was 2 things that could have been better, the window on the drivers side did go down, but needed help up again. And the washer fluid for the frontwindow had frozen in the cold temperatures.