Reviews for all companies
That was my very best experience with rental company.
Renting from Nordic Car Rental was a top notch experience. They met me at my hotel right on time and took me directly over to the rental office where the process was quick, efficient and friendly. The agent clearly explained the different options, regulations and coverage I was choosing. She took the time to treat me as an individual, asking how my trip was progressing so far. When she asked where I was planning to visit for the rest of my journey, she was genuinely interested and wanted me to really get the most out of my adventure.
The Suzuki SX4 I rented, though a few years old (7) was exactly what I needed. It handled great, was clearly well maintained and was remarkably fuel efficient at over 700km to a tank of gas!
I would definitely recommend Northbound and Nordic Car Rental to anyone looking to rent a vehicle in Iceland!
The van (a Ford connext) is good; it is perfectly equipped for camping around Island campsites.
Perfect service, very helpful people.
The Dacia Dokker 2017 got changed to a Ford Transit Connect, which is basically the same and was really nice. However, it was not possible to change the interior from mattress to table.
A fine little ride that was absolutely able to conquer the world. Or at least Iceland. It took us to places we would never have reached without this little 4X4.
The people from GO we’re friendly and helpfull. Picked us up at the airport and gave us short but clear instructions about the car. Drop-off was easy with the keys in the glove compartment.
Downside? Well....maybe the one radiospeaker that didn’t work, the noise the car produced or the fact that it acted like a windsurfboard with a little wind. But isn’t that all part of the adventure?
Free Cancellation & Amendments
The car was suited for our needs. I felt like we were rushed through the check-in process and more time could have been taken to fully explain things. For example: You need a CC with a PIN or a debit card to get fuel unless you go to an N1 station. We were also not met at the airport and I had to call to find out when they would arrive (30 minutes after we landed). The staff was friendly and courteous though and I would rent from you again.
Good experience. Vehicle was good. Bit of a wait for airport transfers both on arrival and departure. Price was good.
The car was rather well worn, bad tyres and windscreen wipers. But its was the cheapest one, and I guess you get what you pay for. We are pleased with what we got and I think I could recommend your services to my friends. Cold and crowed, we froze a lot. But that`s our own planning!
Great experience with Lotus Car rental. I was given a new car despite the fact I've booked a 2017 model. The car rental officers were not pushing for more expensive insurances, just kindly advising them. We still took the Golden plan which increased our initial booking by about 60%, but we also received a discount for the second driver and a wifi device for free. In general really good, transparent communication. Would definitely recommend Lotus.
I had a wonderful experience with Northbound and Icerental 4x4. Due to unforeseen circumstances, I had to make a last minute car rental booking prior to my arrival in Iceland and the Northbound website provided with me with many options and great prices. The car that I rented from Icerental 4x4 was just as listed on the website and was in perfect condition upon arrival. Both the rental and return process was smooth. There was a pick-up to and from the airport through Icerental 4x4 as well. Communication was fast both through e-mail and phone and the Icerental 4x4 office was open 24/7. I would highly recommend Northbound and Icerental 4x4.
Overall a very positive experience. We were picked up at the airport and driven to the depot where a customer service rep had everything ready for an expedient process.
The car was a Renault Traffic (which has even bigger boot space than a Vivaro) which was perfect for 7 travelers all with big suitcases.
The car was not brand new anymore but the rental price was by far the lowest we could find in Iceland.
We drove about 1,000km in 5 days and had no issues whatsoever and the car handled beautifully.
I returned the car the night before we flew out instead of early in the morning and was offered a lift back into Keflavik which was greatly appreciated.
Good customer service and very understandable staff. Car was in pretty good condition and worked well.
In general, the whole process was good amd easy. When I went to pick up the car some details, showed on the website were different from what they had on their system such as free extra driver, free sleepping bag for example. There was a charge for the extra driver and for the sleeping bag, they also had a table and chair request under my profile which i didn't ask for, the kitchen box that I actually marked as necessary wasn't included.
I believe it was a glicth in the system but luckily I checked the information and we could fix before the payment.
One other point to be improved is the communication channels, either email or phone. Having a lot of tourists from all over the world can be challenging and demanding but it would be great to have at least one 24/7 way to reach the company. I understand this is a third party company connecting customer to rentals but in any situation we need a back up and support from someone...
Car was great same as jurney. Thanks
Pretty smooth. From pick up at Airport all the way upto airport return drop. Car provided was in good condition. No issues faced on the road at all.
Free Cancellation & Amendments
The Lava Car Rental's team was very kind. The rented Dacia Duster 2014 4WD was cheap and good. I use on the Ring Road and on F-roads, and on both the car was powerful. The Dacia Duster is ideal for F-road using.
Everything was great, but it was quite cold at night and the instructions for the heater were not very clear.
Northbound helped us find a great deal!
Everything went to plan, straight forward, excellent service
Perfect!! Highly recommended!!!
Hi, everything was ok. No complains about anything.
All the best
Good and trustworthy online booking experience and there was no misunderstandings with the operator other than maybe that the whole pick-up could be more clear for me as a customer. Incorporating the föight so that the company knows when we are ready and also sending som kind of specific info about where to look for the chauffeur would be good. Otherwise a great user experience
Heater didno work
Perfect, we had no issues whatsoever: pick-up and drop-off were fast, and the car was almost new.
The car was in excellent condition and very convenient to pick up. We went into the Reykjavik office to request an extra day with the car and it was no problem to extend. Pick up and drop off was very easy and the staff were friendly and helpful. I would definitely recommend this service in future.
The car was the perfect size. Not too big not too small. Very high quality.
The car is modern, with a USB jack.
The car company offer me the opportunity to turn back the car in Reykjavil downtown. (Took at the airport).
Great regarding the price