Reviews for all companies
The car was great on fuel..plenty of room for four people plus our suitcases...thanks
The experience was very smooth and quick. Employees answer every single question.
Very positive experience, helpful and nice customer service.
The experience with Lotus Car rental was great. The check-in process as well as check-out was very comfortable and quick. We were upgraded, since the car category, we originally booked, wasn't available.
We would book with Northbound any time in the future again.
Great car! No problems and it handled bumpy gravel roads very well!
Hi, we are very glad. Dacia Dokker very positively surprised us. Thanks it our journey was enough cheap and comfortable. Heating excellent helped us during some nights. Thank you for your professional support and services. Probably, we would like rent camper again from you next year. I hope it will be possible ;-))
Free Cancellation & Amendments
We really liked everything about the rental. The service they gave us during the pick up was excellent, very kind man and he gave us all the information we needed to know about driving in Iceland. The drop off really easy and at a very convenient location (in the city office). The only thing about picking up the car is that we didn’t know (maybe we didn’t read correctly) how to pick it up, where to go, or what to do.. but we asked at the airport and they gave us the right instructions.
We would definitely recommend this company, the car was very good! We visited everything we wanted and it was excellent.
Thanks a lot!!
The staff were friendly, helpful, and easy to work with. Despite the off airport location, the pick up and drop off were fast and simple. The car itself was noisier than we would have preferred, and there were a few non-functioning items.
Fue todo perfecto, el coche tal como lo habíamos contratado, Wifi y GPS en el coche sin contratarlo. Atención y servicio muy bueno. Totalmente recomendable.
Absolutely amazing. Car was in great shape! Onroad and offroad, staff is super friendly and helpful. This is very much recommended you'll love it.
The Duster was okay. But we had to change a wheel because we ran flat. Lava car blamed us for the flat tire and wanted to charge us 150 Euro for the repair. We ended up with 53 Euro. But we were still not happy with that. We were lucky to have a sparetire and my friend knew how to change it. Me alone would have been helpless
When I arrived, there were violent storms. That's why there was so much chaos at the airport.
I expected the Icerental to adjust to it. But that was not the case, the handover staff - only two Pwrsons - was totally overtaxed. I had to wait at the airport for one hour for the shuttle, and then in the office for another hour until I received the car. That was an imposition. Im strömenden Regen unterwegs stellte ich fest, dass alle Scheibenwischer kaputt waren. Auf meine Nachfrage hiess es, ich könne sie an jeder Tankstelle ersetzen. Ich musste dann über 150km weit fahren, um den linken Wischer voren zu ersetzen. Den rechts und hinten fand ich während zwei Monaten nicht, auch nicht in Reykjavik. Zudem war das Handbuch auf Polnisch. Das Auto selber ist super gefahren, ich hatte sonst keinerlei Probleme. Das Abgabepersonal (ein Herr aus Albanien) war enorm freundlich!
We waited 1 hour in the arrival hall for the pickup. All the rest was fine, no problems with the car and the people were very friendly.
Free Cancellation & Amendments
Very nice car for iceland. 4x4 and spacious enough for a roadtrip around Iceland. Easy car to drive. The hiring conditions were clear and everything went fast and well at the pick-up and drop location.
Very good. Pick up at KEF was smooth, driver arrived earlier than scheduled. Car pick up was fast and easy. The Duster served our needs very well with 4 adults and luggage. We had a great trip.
Lagoon Car Rental was a great choice for a rental car in Iceland. The pickup and drop-off were quick and the customer service was great. We had no hassles with our rental.
The car ran great. Driving was smooth and we had no problems with the engine or anything. The GPS system, however, was terrible! Not sure if it is the updated version or not. Glad we had our smartphone map with us and had purchased a SIM card.
Comfortable, fun and easy to drive. Feels safe and has plenty of space in the back.
My experience was 5 star. I am so much thankful to Magnus and Asta who responded to all my emails and provided best service. However I would like to write detailed review to help other customers.
Important for agency: The person during the return of my car was definitely not friendly. He was NOT impolite , he must be good person but it will be better to be more welcoming to the customers. I don’t want to take names.
Important for customers: they will check each and every detail when you return the car. Believe me, they check so much in detail UNDER THE CAR as well, really, which is unusual in other countries. Luckily I had no single damage. But being in Iceland for 10 days, I can say that it’s very easy to get a dent or damaged under the car by gravel. So please check the car in detail while renting ( including bottom and top) and take photos of each and every small thing you find and get it documented...
It was a great little car that we wished we had rented something just slightly bigger for four of us mature girls!
The car was brand new, the pick up service was prompt and excellent and the whole experience from pick up to driving away with the car was faster than I have previously experienced from renting in terminal from other rental companies. The drop off and return ride to the airport was equally efficient and fast. Would recommend and use again.
Hi there! well, how I understand this type of vehicles are used by a lot of people, so it's normal to find some problems with them. On my own experience the problem was vehicle age... even the engine, but again I understand how the people use this vehicles. Maybe the only think that I didn't like was the price for that type of vehicle.
We had a great experience with our rental. Northbound and Kuku both also have awesome customer service. There was a slight mixup with what was included in our rental, and they very quickly had it sorted out. Would definitely recommend!
V good ....never expected them to be so professional
The camper was great! Super experience to discover Iceland.