Reviews for

Lagoon Car Rental in Iceland

The 2017Kia Rio was a great car. It was clean, and though a few years old, practically new. The staff was helpful, friendly, and pleasant. I have rented cars on several occasions across Europe and this was the best experience.

As is the norm you get a car that is of the same class as the one you specify but that's not a problem. Car pick up and drop off was easy airport office is open 24/7 Information given about the roads was useful. All in all a good experience.

It was a great little car with a funny little horn!

It was just the right size. It met our expectations. We were pleased with it.

I did not Get a KIA, but I GOT a similar car. When I GOT the car everything was good and got a lot of help. The driving from airport to the car rental was okey. When we were going to give back the car, we had to wait a lot.

First of all the car I had rented was not available as it had an accident. I was offerede a smalller car to start with but we finally agreed to a mini van as we were 5 adults and 5 suitcases. The car was dirty and honestly it was not in great shape either. Lots of dents and scratches and the spare wheel was missing. Gas tank was only half full, the number plate almost fell off and some other minor parts were about to fall off. All that said, the car turned out to be a great choice for our tour of the Ring 1, with lots of space for all passengers and the luggage. It drove without any problems. Except for the spare wheel which I only discovered later, your very helpful handling agent (Birge?) fixed all the issues and made sure the systems was up to date, so I had no issues returning the car.

I would suggest to improve the pick up from the airport I had to wait for your employee more than 1 hour and I had to call your company twice whitout receving updates.

Great car, 0 problems on route

Easy to drive car. Perfect for the ringroad. Smalll luggage compartment.

Booked a car with this agency through northbound.is I was a little concerned about booking a "cheaper" vehicle instead of using the mainstream competition, especially if you read some of the reviews available! However, everything was just fine. We were met at the airport with only a very slight delay, and this was only as the shuttle bus was going backwards and forwards, so fair enough. I did call to check and received a very prompt, polite and efficient response. The hiring process was simple, the car was in good condition (not excellent, as not new, but as the colleague explained, this did mean they were a little more relaxed about how the car came back too!). Go ahead and use Lagoon. It was all good.

The cracks and dents didn't create a good impression on its performance initially. We had a smooth ride with the car. No breakdowns. However the seat adjustment mechanism for centre row of seats was not working. It could not be locked when we pushed it forward. We had good experience with customer service. Able to respond quick. Able to provide assistance when we in need.

Very good service. Great prices.

We loved every little bit of our caddy :) Shuttle service was also perfect, and the process of check-in/out was super easy!

I was late in picking up the car because I understimate the distance from the city center and I walked there. The person at the desk (2,30pm) was kind and patience. The car was fine, we had no problem at all and right for my journey. The service with the shuttle ti the airport was quick and good. I only didn’t understand why I had to pay extra 4.500 isk for a tunnel when on internet it is said it is free from the 2008. That was the only doubt I had a out the whole service.

Everything went good! Would recommend 100%

Lagoon Car Rental has been very easy to deal with. The car was ready in time and the car was really good. What was not so nice though was that I could not get an overall invoice 'as the prepayment was done to Northbound' so I only got an invoice of the part I still had to pay to Lagoon.....

I rented a vehicle for approximately 10 days. My experience with the car and with the service, in general, has been fantastic. First of all, the car was in perfect conditions and the staff allowed us to thoroughly examine the car before starting the rental. The Dacia Duster has been a very comfortable car to drive (we drove around 2500 Km) and never gave any problem. Once the rental period was over the Lagoon Car Rental staff allowed us to return the car in another office they have in Reykjavik which was closer to our hotel. They were extremely nice and super responsive (they responded literally in just about 1 minute to my e-mail).

I wanted to thank you for your hospitality, it was much appreciated. Both my girlfriend and I felt very welcome in your beautiful country.

It's a nice little car, zooms along very nicely, well equipped. Seats get a bit uncomfortable after a long drive.

It was all fine :)

Hi Runar, The interaction with the rental location personnel was pleasant. I think they’re spread thin because I had to wait a while and call to be picked up after landing into KEF. The vehicle has issues .. cracked windshield, steering veering to the left, wipers which worked erratically in the rain and a window which was completely inoperable. I was assured that the vehicle was safe to drive and was road worthy. However, given the issues I didn’t feel comfortable driving to destinations in my original plan and kept to good paved roads instead. The people at the rental location checked out each of the issues and promised to fix them all before the car is rented out again. Too bad my rental experience was ruined because of a vehicle riddled with issues. Regards,

It was really good, Very kind and professional (at least the two guys from them we meet). The car performed really well till last day that one plastic piece broke. We get a chip on the front glass that we don't mark and they check the old records of the car to check if it was new or not, so very nice.

The vehicle was excellent. We had a problem with a tire preassure sensor due to a battery failure and they fixed the problem at the moment. So I recommend the company for the good service we received

it was ok in terms of service - telephone contact and desk service. the queue manager is a bit strange becouse there where just 2 people. the car was ok, pickup and return without suprices.

I had a very good experience with your car