Reviews for

Lagoon Car Rental in Iceland

We had a perfect, very capable, 4x4 car without the unnecessary f-road restrictions some other rental companies impose. The vehicle was exactly what we expected. The short shuttle from and back to KEF was easy and convenient. The staff were friendly and helpful, and did not try to oversell unnecessary insurance, etc. We would definitely rent with Lagoon again.

Everything was as expected, and we had no problem on the road with the car.

everything cool! thank! but in the future I would like to be able to park my car in the airport parking lot

The staff were busy on pickup and could have taken longer to explain things about the camper and how things worked. On the journey we discovered that there was no wrench to change the tire which we thought we would need as the warning indicator went off. Fortunately we were able to limp into town to get the tire fixed. We also found there was no curtain for the back window which meant we had lighter nights than we should but it wasn't really a problem. The camper also had three summer tires and one winter tire and it snowed on the last weekend. Overall a bit of attention to detail was lacking. The staff were very good on drop-off paid for the wrench and gave us half a day discount for the inconvenience.

Hello, All ok, the car worked with no major issues. The transfer from/to the airport was ok even when we arrived in a quite late flight. As a recommendation, the 'low tire pressure' light turned on the second day, seems it is something common on the Dacia, so perhaps if the staff can advice in advance, the user does not worry if it happens. BR Benito

It was great except I never found the cruise control on this vehicle. Did it have cruise control?

To bad I could not bring back my car the last day to the city centre. for the rest good service. and lovely people.

I came across Lagoon Car Rental through Northbound.is so I’m not sure if they are related but, from the tons of options to rent a car, this one was the cheapest and the easiest to book. You can pre-book a car paying a very small amount and it has the best rates in the market for a 2WD Car as well as 4X4. I chose a 2WD (Kia Rio) and I ended getting a 2WD (Hyundai i20) which is similar. The car was great, maybe with some scratches, but it’s because it was white, and in iceland the wind is extremely heavy, so it’s easy to get hit by some stuff when you are on the road. The pick up at the airport was smooth, and the customer service amazing. I highly recommend this website and this Car Rental.

Vehicle was OK. It was old and in pretty beat up condition. The front tires should not be in that vehicle as the drivers side was almost bald and the passenger side not much better. Hi nice you got over 85 km it would shake. I never really noticed due to the bad weather until the start of day 3 that was the problem. We had a short period of time to tour the island and I was not going to waste time trying to get a vehicle changes out when we were in the north east. I informed the rental peon when dropping by off and they made a very small concession in regards to waiving a $30 admin fee for missing the tunnel fee but otherwise was not really given any compensation for that part which was a fairly significant safety issue and slowed us down appt. Keith

Car was just right for our needs. Lagoon car rental were v helpful. We were not offered any additional insurance which when we hired the car was ok. But we got a chip in the windscreen and it turns out this is a common thing in iceland, 5 cars a week at Lagoon. I had to pay 700eur. I would have liked to have been made aware of the high risk and the extra insurance available. This could have saved me over 600eur. We went camping it would have made it easier to filter the facilities at each campsite so we could easily see those with kitchens and cooking facilities.

The car went well and easy to handle. The pick up and drop off was quick. But we are not happy with the GPS. We couldn’t find the places we wanted to go. It always said no result was found. We asked for the refund but was rejected. I strongly feel that I shouldn’t pay for something that didn’t work.

We had a great experience in Iceland with Blue Lagoon Car Rental. When arrived at the Keflavik airport (at night, 00:30 am)we didn't see anyone of the rental so we called them and in less than 5 minutes they came to pick up us. The car was equipped with all we requested, the guy at the desk clearly gave us some important information about the driving in Iceland. Before picking up the car, we were able to check and flag in a paper all the scratches, dents, cracks, missings, exc already present in the car to avoid future misunderstanding. The only flaw encountered during our trip was that the grill was unusable because of incorrect gas bottle dotation (however price of this service was not significant). We are happy to suggest Blue Lagoon to whoever wanna take a "on the road" trip in Iceland.

Everything went well. I think that your insurance policy must be enhanced. Too many options and some of them difficult to understand by someone that not knew Iceland and the country routes before.

It was okay considering it was an older used model. Perhaps some cleaning could be improved before renting to other customers

It was great. We were met promptly at airport and taken directly to the car rental site. The Kia Sportsge we rented was in great shape and perfect for my fanciful 5.

The Dacia Duster 4x4 was ok for Iceland. It is the right car also for route F.

The experience in general was good, a part from two things. I suggest customer to check every optional included in the booking before leaving: we received only one gas canister instead of the two booked. When we checked everything, we were already in the north and not every shop sells the brand campingaz: the third night we couldn’t cook (I don’t think the gas canister they gave us was new and full, but already opened and new). I suggest the company to check the car before give it to new customers: while we were in the north, it has been signaled by the car the absence of AdBlue: the car would have stopped in 1000 km. We had to go to the first “N1” shop to get AdBlue refill. Fortunately, the assistance was really good and they always answered us in short time

Car was all good. They should remind you when car is due. After a long series of flights, details slip. Took 1 hour to get ride to airport after drop off and they need better office maintenance. Trash overflowing all cans and in bathrooms.

Hi , On the whole was pleased. The Subaru car was good. When we arrived we were disappointed that we had to wait 40 mins plus to get a shuttle to the car office. The the driver had to take some people before us , so we just had to sit around at the airport. Other than that it was fine . We chose Lagoon for the car and price .

We were met at the airport at the agreed time. We didn’t get a Hyundai i10. It was burning oil and Lagoon suggested that we take some oil with us. We declined this car. Lagoon gave us a Kia Picanto instead. This was fine but the delay cost us half an hour of our holiday. Both cars were covered in scratches so at least we didn’t have to worry about that. The car had done 100,000km already so not even remotely new...The staff were really pleasant. On returning the car everything went smoothly except that the shuttle driver was stressed. We got halfway to the airport and then turned around and went back to pick up some more clients so this took much longer to get to the airport. In the end we arrived in good time but only because we arrived at the car hire place in lots of time.

We have received a standard category service from Lagoon. The car was in good condition and the procedure was fast. We haven't had any problems, so I don't know if the attention would have been good. I must make an observation: I do not understand the reason why the cost of renting a standard roof box is 430 euros, when you can buy it in a store for less than 100 euros. It seems abusive.

Excellente location, voiture très agréable à conduire. Parfaite pour le camping et y dormir. Prise en charge rapide et efficace à l'arrivée et au retour de l'aéroport. Et personnel souriant et sympathique. Aucune mauvaise surprise, je recommande !

The 2018 Dacia Duster that I was supposed to get had over 130 000 km on the meter! Assuming it had been in service since the end of 2017 - say for 700 days - this means 186 km EVERYDAY all year round... Car however robust, with a rather good suspension, but noisy. Staff at drop-off completely understaffed (no one at arrival at the Keflavik office, the guy was returning from his shuttle service to the terminal, with no one else in the office!)

It was great, everything worked fine.