"My general and over all experience with the car and Northbound was good. I can recommend this firm and will contact them again myself if renting is needed."

"Everything was great. The people at Lagoon were very friendly and promptly picked us up and dropped us off at the airport. The car itself worked great and was in good condition. We had no problems with it. I would be happy to rent via Northbound and Lagoon again. Also, we had to change our plans a few times due to the airline changing our ti... Leggi di piùckets from COVID. Northbound was very understanding when I needed to change our rental dates because of this and didn't add any hidden fees or rate changes because I needed to change dates. To me, this is a sign of a good company that I would be happy to use again as not all companies are so flexible. Nothing is more frustrating than having to argue with a company to change reservations for reasons out of your control (like flight changes from the current COVID pandemic). "

"I rarely leave reviews, but those guys deserve one. In a nutshell: 1. Exceptionally friendly customer support. Our flight home was cancelled and we had to return the car good 10 hours later than the agreement time. They okayed that on the phone and didn't charge extra money. 2. We got two flat tires. Yes, day after day. We split the costs with L... Leggi di piùCR even though our insurance didn't cover tires. 3. They don't care for minor chips or dust. That's the way to do honest business. "

"We had an excellent experience even thought the duster we initially rented started to get some issues with the 4wd system. After a quick call and mail they decided it would be fit to replace the car with an even more rugged kia sportsage which proved to be a seriously good car. I would recommend anyone to maybe leave the duster for what it is and... Leggi di più go with something a bit more capable (like the sportage) "

"Our experience with Lagoon car rental was great! The staff were super nice and attentive. In fact, they were easily reachable by email whenever I needed them. The car we originally rented had been damaged by a previous renter so we had to settle for a car that was two years older. They gave us a router (we didn't use) for free. The Dacia Duste... Leggi di piùr was amazing! We felt safe with the studded tires that we gave a workout to since the weather was very snowy. I am very thankful to have had such a great experience with Lagoon. I would use them again if I am ever lucky enough to return to the beautiful land of Iceland! I also loved the "Iceland 101" booklet that Northbound gave us online. I printed it and both my husband and I read it. Lots of useful information! We even brought it with us on our trip!"

"I really liked iceland even so i couldn't see the northern lights but I will come back probably next year I really like your costumer service and for sure next time I will rent a car from you (a 4x4 for sure) since you offer a good price and nice customer service "

"Originally went for a small car, was a very simply process online to get an upgrade before flew over. Very friendly staff, apologised for any delay in pick up, was given a Kia Sportage upon arrival was very pleased with this, no issues with the car, very easy process! Would definitely go through northbound to hire a car again! "

"Dear Lagoon Car Rental members, I've had an excellent experience with your company. I have booked nice All Wheel Drive car for a good price which was good for winter conditions driving in Iceland. Lagoon Car Rental provided transfer from airport to car rental location which was very convenient. Car was very clean as washed just before providin... Leggi di piùg to me. Overall I am happy with services. As improvement points I would highlight: - Windscreen wipers have been frozen when car provided to me (please, make sure they are dry after car has been washed); - Difficult to check car conditions outside in winter time; - It would be nice if car rental service member meet you on booked car from airport;"

"Instead of KIA Sorento, we got Nissan X Trail, because of some unexpected circumstances. For us even better. The car was fantastic."

"Everything went smooth. Good price, great service."

"Customer service was good. My advice to travelers is to check with your insurance company and think ahead about the level of coverage you want in Iceland. The two vehicles we used were well maintained. We visited in the winter and I recommend you rent a vehicle studded tires during those months. Johnny"

"Great service, pick up and drop off very quick and efficient. Driver from airport very friendly and helpful. Would be glad to use again. Thank you!"