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Go Iceland på Island

the waiting in the Airport for your pick up was too long. all the rest, rather right !!!

Very good experience with renting at Northbound.efficient and fast for picking up and returning the car.welcome and clear explanations. the car was perfect, I recommend.

Picking up the car was a bit disorganized. There was no line; just a desk with a handful of people working behind them--and no queue; no line and no way to determine who was "next" in line. People dropping off and picking up the cars were intermingled at the Keflavik location, contributing further to the confusion. Worse, when I picked up the car, it did not actually have a full tank of gas. The meter registered as 'full' on pickup--but within a few kilometers of driving away it ticked down to 7/8ths of a tank, and at 3/4ths of a tank by the time we arrived in Reykjavik, leaving me with the impression the fuel tank only had a 200-300 km range. (After filling the tank and driving it conservatively for a while the car was indicating it could easily get 550-600km range.) On returning the car the person behind the desk went out to examine the car and supposedly found a minor "scratch" which required review by the manager, and asked me why we had not bought the insurance. (We are insured through our travel card.) The return process started feeling a little "shady" as a result--and while the manager had decided the scratch was not worth bothering with, I got lectured about how the scratch would just be 'buffed out' and given how new the car was, well, you know how these things go. Every other car rental company I have rented cars from make it clear what they consider damage from the outset; a dent larger than a certain coin size (often a dime or a quarter in the United States) is a problem; minor nicks--and this one could have been confused for a small splatter of dirt less than a few millimeters in length--are certainly not considered a problem. This makes me want to take detailed photos of every imperfection the next time I rent from you so I don't have to go through the run-around and worry if your company is going to decide to do a grab against my credit card for something no other rental car company would care about. The car itself, on the other hand, was a great car, and performed admirably. It's the sort of car I wouldn't mind actually owning, and we were rather pleased with the car itself. I note my experiences as the e-mail you sent me indicated your company is new--and I suspect my experiences are the normal frictions that happen with a new company. Thus, the detailed notes.

We actually had a Nissan X-Trail. It worked out very well for us. We were able to drive on some relatively rough roads without any difficulty. It fit our 4 large suitcases and was comfortable to drive and ride in. It was nice to have 4 wheel drive and high clearance.

Hi Everything went ok.Good car services ok. New and suitable cars. Some further smile for Italians is recommended!

Excellent vehicle. Easy check-in. Communication about waiting for 20-30 minutes at the airport for our contact person to arrive would be helpful.

Everything was great! Would definitely use this company again! Recommend

We drove this car all over Iceland, probably close to 4000km, and it performed so well. Obviously we didn't set any speed records, but we never intended to! The check in and return process was very smooth. We are glad we chose the extra insurance - not because anything happened, but it gave us so much more peace of mind. Additionally we appreciated the 'special deal' of the wi-fi spot. Our only minor complaint was that after a long flight, pick up was confusing. We kept missing your driver. Possibly a set place to pick up would be useful as there could be many people at the entrance to the airport and we weren't sure who we were looking for.

Everything was awesome the only thing that i mention is that the insurance is not returned after the car checked that is ok. And also they did not informed me from the begging for this.