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Thrifty Car Rental Icelandでは

The car was ready when we got there and really was great. I would say that it is difficult to understand the relationship between Northbound and Thrifty and I am not sure I was receiving the same coverage that I thought I was. It is very unusual not to receive any type of documentation after you returned the car. I think the representatives could mention the walking option to/from the rental car site to the airport. There were a lot of people waiting for a shuttle and we discussed should we walk for a while. We ended up walking and via the parking lot it was a much better option then waiting. You should let customers know it is an option. Overall great experience and we really enjoyed our trip to Iceland.

Very nice car in Iceland. The staffs are quite straightforward and provide support for questions

Very quick and easy. Thorough check of the vehicle before and after the rental. The car itself was very nice. Spaceous and comfortable. Overall a very pleasant experience.

We were happy with the service and car. We got the Ford edge (although we booked 2014 Volvo XC60 AWD). The car was in the good condition. Our experience with Thrifty Car Rental was fine.

We had a pretty good experience with Northbound. The car ran well and we enjoyed driving the vehicle. Staff was courteous and professional. There was a slight mix up with the reservation address so we were delayed being picked up, but Northbound was responsive and quickly fixed the issue. We felt the prices were fair. I would recommend this agency to a friend and would book with them in the future.

Three things made my mind to rate as 3 for thrify service. Firstly , I sent email once to your service northbound which is about how can I pick my care when my airplane is landed, and the answer u replied was someone will wait me in the hall of airport, but no one is here... , after a panic waiting for 20mins, I tried to make a call to thrifty, and got the replied plz taking shuttle bus to thrifty by yourself. That is totally different from what you said in mail and very irresponsible service. Secondly, when the staff gave the car to me, he said I dont need to check the car , since I have had the highest insurance with zero self-deduction on SCDW, anyway it makes me a feeling like how well for the car is is not important to my life on the trip, the only thine staff cares is , hey you dont need to pay for damage of car so we dont need to pay attention to waste time to check car. However how ironic is when i return the car, another staff which may be more responsible or it is a standard SOP, he spend 1 mins to check car, much more than prior staff who turning in car to me. The last thing is at the time I picked my car, I found that two tires do not fit the tire rims. More specifically , the position of tire rims has been moved to a place which is not its origin, there is a gap between tire and tire rims, which may be around 1 centimeter. To be honest, I am lack of ability to judge how fit should tire and tire rim be as normal, I can only say I judged by distinguishing others car of thrifty from mine , and none of them is in a similar situation as mine. It looks unstable and unsafe. Unsurprisingly, the staff responded my query which is "It is totally normal situation and there is no way to change another car to me. In my opinion , I would say Thrifty service on staff, and car maintenance only deserves 3 points , and the rental bills I paid is totally much higher than its level. PS: the car body is dirty when I picked up anyway.

I have nothing to say about the company Northbound... however, I have some criticisms of the company Thrifty ! Thrifty would come to take me to my hostel before 9am and they forgot me! it is only following several calls they are picked up at 10:45! the time to complete the documents, so I had the car at 11:30 and I lost a morning I paid yet ... Jean-Yves Petit PS :they gave me a Peugeot, not a ford, but it does not matter

Our experience was excellent! The reservation process was easy, Runar or others at Northbound were readily accessible when we had questions, and our car was waiting for us at Thrifty - all at a great price. So glad we found Northbound!

Car was quite new, very comfortable and super clean. Rental process quick and friendly, to recommend.