Recensioner för

Icerental 4x4 på Island

We generally had a good experience with our rental car from Northbound/Icerental 4x4. The Suzuki looked a bit weathered, but did his job. However, there are room for improvement with regards to the pickup service. We were at the airport with no hint of the rental company. I had to ring up in order to find out when we were going to be picked up. The person who took care of us was rather gruff and seemed to be rushing through the procedure. It felt a bit like he wanted to get rid of us as fast as possible. With regards to the Northbound website we find it easy to navigate and provides a good choice with many good value options. The booking is easy and smooth.

Excellent car! Excellent service!! 10/10

The car was good. The Service and the company wasn‘t as they barely could say „Hello,good morning“ or something Else. Really unfriendly - and we were Not alone with this opinion. You dont get a receipt about your deposit and when you bring the Car back you dont get a receipt either. They just say we closed the contract so we cant charge you anymore. Not very trustful. They go around the car and look for every little thing and of you dont made photos or a video before your leaving they will charge you because you have no Proof that the damage has already been on the car. Luckily we Made a Video - another couple Not. The drivers from and to the Airport were totally rude. Wouldnt Book there again. Would rather Pay More money without any possible surprises at the end. And Even if you have a Package for the extra insurance they exclude the Most of it pzr of the contract. The only nice Person was The one when we arrived in the Office. Sad.

The experience has been really good, no problems with the car and when I call for a little problem I got the answer quickly. The only negative point could be that the car was a bit old and we had paid a platinum insurance package. All in all the experience has been perfect. Thanks.

My experience with northbound and icerental 4x4 was excellent.

It was a big and solid car; it was a bit heavy steering. We felt save dispite the stormy and snowing weather.

My experience with Icerental 4x4 was frustrating. Upon arriving, I was told there would not be room for my party to travel together in their shuttle to the rental facility (15-minutes away) and that they would need to wait at the airport. My party was my wife, two babies, & I. Following a long international flight, being left in a foreign airport with no means of communication with two young children was not a good start. When we arrived I asked the representative if chains, a tow strap or shovel was available. He was very short tempered and seemed offended that I asked, despite the fact that it was snowing and that all main roads in the south on road.is were blue, orange, white or closed. Visibly upset, he told me that I "have no business driving anywhere that I would need them and all F roads are closed". As a first-time Iceland tourist, I naively took this to mean we wouldn't need them. I was wrong. We stayed in Selfoss and only drove the golden circle on route 35 and route one to Jokulsarlon however, over our 7 days, route one was closed twice trapping us at various locations over night. I kept a snow shovel from our Air BnB in our trunk and on four separate occasions was able to dig vehicles out who had gone off the road or high centered on drifts in the road. I would've been able to assist more if I had a tow strap. With a young family it was very frustrating not to have the right equipment for the weather and risk the possibility of becoming stranded for long durations of time. Our vehicle pulled hard to the right despite the tires being at equal pressure and smelled heavily of gasoline in the interior. Several others customers we spoke to at vehicle turn in spoke of the same scent issues and an array of other problems. Some of them attempted to trade in their vehicles for others of the same make/model and were flatly refused. I would not recommend Iceland 4x4 due to their customer service and their fleets apparent lack of repair.