"Overall, the rental experience was positive. The car itself was in good condition, well-prepared, and met our expectations, which made the trip enjoyable. However, there were several communication issues that affected the experience. We had difficulty reaching Northbound by phone, as the hotline was unreachable, and although we eventually got re... Lire la suitesponses via email, the process was quite slow. There were also multiple problems with communication from Key Car Rental. Initially, we received an email requesting payment again, even though the rental had already been prepaid through Northbound. It took us about a week to clarify that the payment had indeed been completed, which caused unnecessary stress before the trip. Additionally, when we asked for confirmation about included equipment (such as a stove and sleeping bags), we were incorrectly informed that these items were not included. Based on that information, we purchased an extra suitcase to bring our own equipment, only to find out upon arrival that everything was already provided. This resulted in unnecessary additional costs for us. Furthermore, we received inconsistent information regarding the pick-up and drop-off process. In some messages, we were told to call for a pickup; in others, that the car would be waiting at a hotel near the airport. Similar confusion occurred at the end of the rental — we were initially instructed to return the car to the office by 16:00, but later informed that we could leave it at the hotel. Because of this, we adjusted our plans and left earlier than we would have otherwise. In summary, while the car itself was great, equipment was full, the overall experience was negatively impacted by inconsistent and unclear communication."

"The vehicle was clean, comfortable, and got great gas mileage!"

"Car was very easy to pick and drop, no issues encountered with the car, also cheaper than other companies. Very much appreciation"

"Hi First time booking with you but a bit confuses, booked under Northbound and later on Luxerental and Key car rental comes out as my supplier. Beside that Key car rental made a mistake by charging wrong packing ticket on me without prompt resolved the problem, it ruins our mood of vocation for few days. Apart from that, the service is good with... Lire la suite Harpa who has been helping all the time."

"The van was clearly requiring maintenance especially the brakes which were very noisy and we felt not really safe when driving on some steep read."

"Nice van excepted the water system. But the men gave us a reduction on the rent price for these."

"I loved it! It was a smooth ride that handled well! I do wish the person at the car rental place would have taken me out to explain it a bit better. I have never driven a vehicle with keyless ignition, and had to stop and figure a few things out for myself, and it would have been easier and saved me time to be just shown where and how the featur... Lire la suitees are to begin with. This van was clean and came equipped with everything we needed except sleeping bags and pillows, cooler, camp stove, and chairs and table. May I recommend your rentals just go ahead and include all this? Even if you charge a bit more, it saves your customer time and energy. Key Car rental honored my original agreement which did include some of these things, but I had to drive to the company’s garage to pick them up. Other items that weren’t included I drove to the BSÍ bus station to rent, taking more time. It’s a lot of extra driving around when coming off an overnight overseas flight. Anyway, aside from my gentle suggestions, overall this vehicle was just what I wanted! The heater kept us warm at night, and it got us everywhere we wanted to go safely and comfortably. Thank you so much!"

"Our customer representative (Siggi) was amazing! He always provided us with needed Information ahead of time. He always responded promptly and even arranged camping chairs and a table for us outside of the camping season. Luxerantal made an unforgettable vacation possible for us."

"The vehicule itself is great. The device system often have issues. For example, the Bluetooth deconecte by itself for no reason and then reconnect after a while. When turning on the vehicule, the device system, sometimes, take while before it can be used because it's "loading"."

"We booked 2 vans together but the process of being picked up and dropped of differed which made is a bit unhandy with a group of students. 50% could get in the van at the airport, 50% needed to be transported to get to their van. We did not get a Peugeot partner but a Toyota van which was fine as well but both large sliding doors were to damaged to... Lire la suite close properly which made I quite inconvenient to get in and out of the van. The drive was perfectly fine."

"Book it! LuxeRental is the ultimate car rental company. Professional staff, exceptional service, and individualized attention. Simplistic pickup and drop-off at KEF airport gets you out exploring quickly. The 2023 Dacia Jogger was well equipped, handled superbly, and solid on the Icelandic road system. Travel in luxury, book with LuxeRental!"

"2023 Renault Trafic Automatic from LuxeRental was a fantastic friend for our adventure around Iceland! 2300 km in 10 days without any problem. It was clean and available on time. Thank you to Siggi that waited us more than an hour because of our baggage claim and he was available for any necessity during these two weeks."