Round Car Rental
Round Car Rental
Reviews summary
Generated by AI based on 12 months of reviews
Most travelers were happy with Round Car Rental over the past year, praising smooth rentals, friendly staff and cars that handled Icelandic roads well. A few guests, however, reported issues that affected their trip.
- • People liked the comfortable, reliable cars (often perfect for long trips), quick shuttle and pickup/drop‑off, and generally helpful, professional staff.
- • Some mentioned older or pre-damaged cars, worn tires or warning lights, plus occasional issues with headlights, air conditioning, GPS/CarPlay and slow email or phone support. In rare cases, long waits at pickup and difficulty getting a replacement car were reported.
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Fleet
Round Car Rental have 0 vehicle categories in their fleet
Umsagnir
"The 2023 Mazda CX-30 that we got from Round Rental for our 4-day use was well-worn, but the rental cost was quite competitive, so we accepted the trade-off. We had no problems with the car's operation. The pick-up and drop-off were quite easy (at least once we found the pick-up guy at the terminal :). We did a quick video of the car to record any pre-rental concerns and this never turned out to be an issue."
"The 2023 Mazda CX-30 that we got from Round Rental for our 4-day use was well-worn, but the rental cost was quite competitive, so we accepted the trade-off. We had no problems with the car's operation. The pick-up and drop-off were quite easy (at least once we found the pick-up guy at the terminal :). We did a quick video of the car to record any pre-rental concerns and this never turned out to be an issue."
"The Duster ran well. Dacia are a basic car. But they are very functional for Iceland. They are known for having quirky electronics and for a day it kept saying the back door was open, even though we we repeatedly stopped and closed it to be sure. It was perfect for our trip and took us everywhere we wanted. We stayed mainly on paved roads, but a few times the pavement just ends and a person ends up on a gravel road for a while. I would used it again, but my wife said she would never own one."
"The Duster ran well. Dacia are a basic car. But they are very functional for Iceland. They are known for having quirky electronics and for a day it kept saying the back door was open, even though we we repeatedly stopped and closed it to be sure. It was perfect for our trip and took us everywhere we wanted. We stayed mainly on paved roads, but a few times the pavement just ends and a person ends up on a gravel road for a while. I would used it again, but my wife said she would never own one."
"Overall, the experience was okay, but there are several things that could definitely be improved. When we arrived, the service was a bit slow. In our case, our flight had been rebooked and we lost one day of the rental. I had already completed the corresponding procedure and had no issue paying for the lost rental day. However, when we arrived, we were told about the daily road tax and they initially also wanted to charge us the tax for the day when we did not even have the car. I had to point this out twice before it was corrected. After that, they could not find our car, so we lost some additional time. When the car was finally handed over, we received absolutely no briefing or information about the vehicle, Icelandic road rules, tolls, or anything else. There was also no proper walk-around or check of the car with us. When we got into the car, it had an unpleasant smell, almost like humidity, and it did not feel like it had been properly cleaned. I had booked a petrol model, but we were given a plug-in hybrid instead, with the battery basically empty. The estimated range was around 400 km, which is quite limited when travelling around Iceland, especially if you are planning longer days on the road. The biggest issue came when we returned the car. We were charged a 50,000 ISK service fee because we had crossed a bridge where a payment was required. We genuinely did not know about this. Of course, drivers are responsible for paying tolls, but this is exactly the kind of important information that should be mentioned during the vehicle handover. Since we received zero briefing, we had no idea. Overall, the rental itself was fine and the car worked well, but the customer experience could be much better. A proper handover, a clean vehicle, clearer information about tolls and local driving requirements, and better organization at pick-up would have prevented most of these issues."
"Overall, the experience was okay, but there are several things that could definitely be improved. When we arrived, the service was a bit slow. In our case, our flight had been rebooked and we lost one day of the rental. I had already completed the corresponding procedure and had no issue paying for the lost rental day. However, when we arrived, we were told about the daily road tax and they initially also wanted to charge us the tax for the day when we did not even have the car. I had to point this out twice before it was corrected. After that, they could not find our car, so we lost some additional time. When the car was finally handed over, we received absolutely no briefing or information about the vehicle, Icelandic road rules, tolls, or anything else. There was also no proper walk-around or check of the car with us. When we got into the car, it had an unpleasant smell, almost like humidity, and it did not feel like it had been properly cleaned. I had booked a petrol model, but we were given a plug-in hybrid instead, with the battery basically empty. The estimated range was around 400 km, which is quite limited when travelling around Iceland, especially if you are planning longer days on the road. The biggest issue came when we returned the car. We were charged a 50,000 ISK service fee because we had crossed a bridge where a payment was required. We genuinely did not know about this. Of course, drivers are responsible for paying tolls, but this is exactly the kind of important information that should be mentioned during the vehicle handover. Since we received zero briefing, we had no idea. Overall, the rental itself was fine and the car worked well, but the customer experience could be much better. A proper handover, a clean vehicle, clearer information about tolls and local driving requirements, and better organization at pick-up would have prevented most of these issues."
"The Duster was good for our trip but it has same problem: the reverse light didn't work and the car pulls slightly to the right when I brake. The car has 205000km."
"The Duster was good for our trip but it has same problem: the reverse light didn't work and the car pulls slightly to the right when I brake. The car has 205000km."
"It was great! Qickly check in and check out. Very friendly Staff. Travel to Airport just in time."
"It was great! Qickly check in and check out. Very friendly Staff. Travel to Airport just in time."
"good experience. It would have been helpful to get information about tolls (tunnels and, more recently, the bridge near Höfn)."
"good experience. It would have been helpful to get information about tolls (tunnels and, more recently, the bridge near Höfn)."
"Great cat, great service, very competitive price."
"The car fully met my expectations. Everything worked well, and I had no issues during the rental."
"The car fully met my expectations. Everything worked well, and I had no issues during the rental."
"We didn’t get a Hyundai i20, but a similar car."
"No Tempomat Only one USB working The USB working has issues Wheels quite dirty when getting Windshield wiper bad condition"
"No Tempomat Only one USB working The USB working has issues Wheels quite dirty when getting Windshield wiper bad condition"
"Ho noleggiato una Duster 4x4 per 13 giorni facendo 3500 km e mi sono trovato molto bene. Compagnia molto seria."
"Ho noleggiato una Duster 4x4 per 13 giorni facendo 3500 km e mi sono trovato molto bene. Compagnia molto seria."
"Great car for a family vacation in Iceland!"