Key Car Rental
Key Car Rental
Reviews summary
Generated by AI based on 12 months of reviews
Most travelers were happy with Key Car Rental over the past year, often mentioning smooth pick‑up and drop‑off and cars that handled Icelandic roads well. A few guests, however, had trips affected by technical issues or older, high‑mileage vehicles.
- • People appreciated the good value, helpful staff, easy communication (often via WhatsApp), and reliable 4x4s and campers that felt safe and comfortable for long road trips.
- • Some mentioned confusing or buggy online check‑in, slower email support, older cars with wear (wipers, tires, warning lights) and occasional mismatches in car or tent type, plus rare but serious breakdowns causing lost holiday time.
Review Ratings:
| 5 Star |
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| 4 Star |
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| 3 Star |
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| 2 Star |
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| 1 Star |
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Fleet
Key Car Rental have 12 vehicle categories in their fleet
Umsagnir
"it was the perfect car for our road trip through Island!"
"Vehicles are not in great shape. We received ours dented, dirty inside and out, multiple stone chips on the windscreen but worst - the front passenger side tire was the WRONG SIZE for the vehicle and was the one that shredded while we were north of Borgarnes. The front driver side tire was declared "illegal" regarding tread depth but the tire repair shop - Key Car Rental staff agreed and we ended up with two new tires. No spare tire - compressor is a poor substitute if you are miles from the nearest town"
"Vehicles are not in great shape. We received ours dented, dirty inside and out, multiple stone chips on the windscreen but worst - the front passenger side tire was the WRONG SIZE for the vehicle and was the one that shredded while we were north of Borgarnes. The front driver side tire was declared "illegal" regarding tread depth but the tire repair shop - Key Car Rental staff agreed and we ended up with two new tires. No spare tire - compressor is a poor substitute if you are miles from the nearest town"
"Car was great. Pick up and drop off after hours was easy."
"The handover process was difficult because the location was not clearly indicated, which was particularly problematic for customers who had never been there before. The car had a tyre pressure issue, which was both unacceptable and irresponsible. The passenger-side windscreen wiper was broken. There was dirt and debris from previous customers under the seats, as well as chewing gum residue in the seat belt buckle. Overall, the car was not properly cleaned or maintained, and I had no confidence in it. For the price, this is absolutely unacceptable. I still haven't received confirmation about the drop-off. I certainly won't consider this company when planning my next trip. In addition, the AI support was useless."
"The handover process was difficult because the location was not clearly indicated, which was particularly problematic for customers who had never been there before. The car had a tyre pressure issue, which was both unacceptable and irresponsible. The passenger-side windscreen wiper was broken. There was dirt and debris from previous customers under the seats, as well as chewing gum residue in the seat belt buckle. Overall, the car was not properly cleaned or maintained, and I had no confidence in it. For the price, this is absolutely unacceptable. I still haven't received confirmation about the drop-off. I certainly won't consider this company when planning my next trip. In addition, the AI support was useless."
"Great customer service!"
"On the Duster we rented, there was a rattling noise that came from the dash if we weren't driving on a smooth road. And the driver side headlight was not working at all, making night driving unsafe. But the vehicle drove very well and suited our needs for our trip. It was clean and spacious."
"On the Duster we rented, there was a rattling noise that came from the dash if we weren't driving on a smooth road. And the driver side headlight was not working at all, making night driving unsafe. But the vehicle drove very well and suited our needs for our trip. It was clean and spacious."
"Super"
"The car was a hybrid with no battery charge and the whole 3 weeks and 5245km it never charged consequently we spent a huge amount on petrol. A dud hybrid."
"The car was a hybrid with no battery charge and the whole 3 weeks and 5245km it never charged consequently we spent a huge amount on petrol. A dud hybrid."
"La voiture et la tente de toit était plutôt bien, mais le matériel que nous avons loué en plus était très mauvais, les sacs de couchage étaient très froid, la toile de tente de mauvaise qualité, les 2 bouteilles de gaz pour le réchaud était déjà vide ..."
"La voiture et la tente de toit était plutôt bien, mais le matériel que nous avons loué en plus était très mauvais, les sacs de couchage étaient très froid, la toile de tente de mauvaise qualité, les 2 bouteilles de gaz pour le réchaud était déjà vide ..."
"Worked well for us."
"Prenotato per : all’interno dell’aeroporto invece c’è lo shuttle con 10/15 minuti ,riservato 4x4 degli anni 2023/24… questa era del 2022 con 204.000 km. Diversi segni di usura ed il finestrino passeggero bloccato: non essendoci altre vetture ci è stato scontato un giorno di noleggio. L’auto però è sempre andata bene. I ragazzi del desk molto gentili e professionali"
"Prenotato per : all’interno dell’aeroporto invece c’è lo shuttle con 10/15 minuti ,riservato 4x4 degli anni 2023/24… questa era del 2022 con 204.000 km. Diversi segni di usura ed il finestrino passeggero bloccato: non essendoci altre vetture ci è stato scontato un giorno di noleggio. L’auto però è sempre andata bene. I ragazzi del desk molto gentili e professionali"
"Everything was very well organised, from picking up the car to dropping it off. Very good value for money. Information was provided quickly and in a friendly manner. Thank you very much"
"Everything was very well organised, from picking up the car to dropping it off. Very good value for money. Information was provided quickly and in a friendly manner. Thank you very much"