Northbound Customer Support

In the car rental industry, outstanding customer support can make all the difference between a smooth, enjoyable experience and a stressful one. At Northbound, we pride ourselves on offering excellent customer support, ensuring clear communication and acting as a reliable buffer between you and the car rental supplier. Our commitment to superior service sets us apart and ensures your journey through Iceland is as seamless as possible.

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The Role of Customer Support

Northbound’s customer support team plays a crucial role in bridging the gap between our customers and the car rental suppliers. We understand that renting a car in a foreign country can come with its own set of challenges, from understanding rental agreements to navigating unfamiliar roads.

Our support team is dedicated to ensuring that your concerns are addressed promptly and effectively, providing you with peace of mind throughout your rental experience.

Good communication is key to a successful car rental experience. At Northbound, we ensure that all communication between you and the supplier is clear and efficient.

Whether it’s clarifying the terms of your rental agreement, assisting with modifications to your booking, or addressing any issues that arise during your trip, our support team is here to help every step of the way.

Our Team

Our team consists of two great minds that have a natural talent for solving any issues that you might face.

We are extremely proud of our customer service team.

  • Thordis

    Head of Customer Support

  • Harpa

    Customer Support

Key Features of Northbound’s Customer Support

Northbound’s customer support is designed to be responsive, helpful, and accessible.

Here are some of the key features that make our support exceptional:

Quick Response Times:

We prioritize quick response times to minimize any disruptions to your travel plans.

Personalized Service:

We understand your specific needs and preferences to enhance your rental experience.


We keep you informed about important updates that might affect your travel plans.

At Northbound, we understand that exceptional customer support is vital to a successful car rental experience. Our dedicated team is committed to providing you with the best possible service, acting as a reliable buffer between you and the supplier, and ensuring clear and efficient communication.

Choose Northbound for your car rental in Iceland, and enjoy a hassle-free, enjoyable travel experience with the confidence that we have your back every step of the way.

Our Values

We believe in:

  • Honesty: Demonstrated in our words and actions, we always do right by our valued customers and partners.
  • Transparency: We openly share information you deserve to know, providing full access to all details regarding our transactions.
  • Integrity: We take responsibility and are accountable for our actions. We show respect to all and demonstrate reliability and trustworthiness at all times.
  • Quality Service: We provide friendly and efficient customer service, paying close attention to your needs and offering solutions.

Benefits to Customers

The excellent customer support at Northbound translates into numerous benefits for our customers:

  • Peace of Mind: Knowing that there is a reliable support team available allows you to focus on enjoying your trip rather than worrying about potential issues.
  • Seamless Experience: Our proactive and clear communication ensures that your rental experience is smooth and hassle-free, from booking to return.
  • Problem Resolution: In case of any issues, our support team acts swiftly to resolve them, minimizing any impact on your travel plans.
  • Enhanced Trust: Our commitment to transparency and effective communication builds trust with our customers, making them more likely to choose Northbound for their car rental needs.