Rezensionen für

Ice Rental Cars in Island

Ice Rentals was excellent to deal with. The factory GPS that was in the car was practically worthless outside of Reykjavik, but otherwise everything was outstanding.

What an awful experience in renting a car in Iceland. Northbound provided a great service and were very helpful. However, they sent me to Ice Rentals who were very unprofessional. Firstly, i was given the wrong address to find the location which was not clearly sign posted in reykjavik. Then the car was delayed by almost 1.5 hours, but they made us fill in all the paper work before seeing the car and had to pay and sign for it. Which wasted our time in starting our trip around Iceland. We had a small breakdown whilst on the trip and calling Ice rentals emergency number, they basically told us to go and sort the problem our ourselves, with out any further information. Returning the car they made a fuss about damage that was already there, but because they did not check over the car when they gave it to us, it was not noted in their papaer work. Luckily i took out additional insurance to cover for this. I woudl use Northbound again but not Ice Rentals.

Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstood

We didn't end up getting the Toyota Land Cruiser. We had specifically rented a 7-seater to accommodate our group of 6 (4 adults, 2 kids). When we got to Northbound, they only had a 5-seat version Land Cruiser. After some back-and-forth with the rental agent (she initially offered us a couple of compact cars for the same price), we were offered a 9-passenger Mercedes van. It was an awesome vehicle. Very easy to drive, very comfortable for everyone. Lots of room. The BluTec turbo diesel was powerful, responsive and very fuel efficient. Overall, a terrific rental experience.

The initial rental went smoothly enough although it was 4:50 am and only one person was available at rental counter. Our vehicle was already pre-arranged while the couple who went before had seemingly endless decisions so make that took 45 minutes during which an anxious Englishman wanted to drop off his vehicle quickly and the young man looked at us sadly and asked if we were in a hurry. I said we are very tired but of course that took 25 more minutes. Then we asked about getting any kind of breakfast and he directs us to a "bakery" but it was not open yet and had empty trays of Dunkin Donuts to stare at. Adding the surprise $3000 deposit for not taking your insurance even though our credit card covers it made for a rating of 2.0. But now move ahead to Monday which is a national holiday and we are to return car at 2:30 pm at Reykjavik office. So we are 7 minute drive to port to get on our Windstar cruise by 4:00. We arrive to the office around 2:45 and door is locked and place is empty. Panic! Go to nearest gas station and he shows us another office open behind him but it was Reykjavik Cars. There 2 nice girls called emergency number and found out that the Iceland Rental guy Victor had to take someone to the airport and would be there in 10-15 minutes. We drive back down and wait. Twenty minutes later I make my husband drive me back to those girls. They call me a taxi. It is now 3:20 and counting. They call emergency number and get Victor again who says only 5 minutes away. Taxi comes at 3:35 and takes me down to my husband. No Victor until 3:40. He looks at us and asks for keys and I only hope my deposit was credited back on my card. No papers were signed. I told him he was giving me a "heart attack" but no apology. Perhaps someone called in sick for the holiday but if you are to return a car you expect the office to be open or at least a sign or something. Either way we were the last 2 people to get on board. It took hours to get that adrenaline feeling to calm down and I am just glad to be done with Iceland Rental Cars. I understand the Icelandic people being "chill" but there are standards of normal customer service and they failed those. So rating is 1

We made few changes prior to the trip and the agents were very accommodating. The email replies were fast. The car was smaller then I expected, probably because the different type compare to the North American 7-seater. It felt small for 5 adults and 5 big suitcases. I would suggest other people booking larger cars if the group has more people. The steering wheel and break were a little bit stiff, but it was ok to go around the Golden Circle.

Excellent service from ice rental cars. There was a mix up on our part about locations and it was handled quickly and professionally.

It was a great experience from pick at the airport to drop off. You are doing a super job. I would definitely rent from you again. Everything was so well done. Thank you.

super good. It was hard to find the office in Reyjavik since there were no signs, but no worries. Really nice people and I really appreciate the ride to the airport.

Ice Rental guys were laid back, and flexible. Traveled with a baby, they helped with the carseat. Dropped us off at our hotel. Thanks!