Rezensionen für

Lagoon Car Rental in Island

The overall experience starting from checking in to check out and the vehicle, was truly exceptional. The staff were very knowledgeable and also helped us with understanding how to handle the driving conditions in Iceland. Overall a great company!!!

Although they were short staffed for the holiday, they were still able to make us feel unrushed and gave us great tips for our short adventure. Our Kia Sorrento fit 6 adults easily (we didn't have a lot of luggage) and was so comfortable. We really enjoyed driving around in it and had a very quick and easy check in for the way back. I would totally rent through you again. Thank you!!

Booking through Northbound was easy and information of the cars very clear. In addition the prices were very competitive. Everything in the car rental was as agreed. I can definitely recommend Northbound and will use them also next time. Thanks.

Great ! Everything was fine. Thanks a lot

The car was fine and worked well for our trip. However, the staff at Lagoon were not very friendly or helpful when we picked up the vehicle. We rented a car seat for our son and there was no instruction manual provided. The staff had no knowledge how to install the seat and when I asked for some help, I got a rather smart ass response ('you put the baby in it'). When I finally got someone to come out to the car to help, they went about installing the car seat incorrectly. The manufacturers label on the side of the seat clearly indicated that the method of install depended on the weight of the child but the person assisting us did not seem to think that was an issue and installed the seat forward facing instead of rear facing. We asked for another car seat, and there was only one available that was too small for our son (it was for newborns). Rather than offering to fix the situation, we were left to figure it out on our own. American and European countries (including Iceland) have different laws governing child seats. We relied on the rental company to provide us with a safe, functional, and reliable car seat for our trip - after all that was what we paid for - but we should have just flown with our own and risked getting in trouble for not having a 'legal' car seat since at least then we would have known our son would be safer in the event of an accident. I was disappointed that the Lagoon staff didn't appear to have any concern for our predicament. Had i not already paid for a large percentage of the rental, i would have used an international rental company instead.

Mixed. At the airport I was given a different car than i rented. Tire pressures were low, there was no scraper for Windows. Then I found out (luckily before I left reykjavik) that one if the headlights was out. So I had to go to the reykjavik office to exchange the car. Good news was that the second car was ok for the rest of the trip.

We had a Kia 5 door. Clean a few tiny scratches but really a nice car. Tyres were good. We drove on ice and they worked well.Clean internal and external. Car was waiting and ready for us. Good quick service to pick up and return vehicle. Shuttle service efficient. No surprise costs.

very good

I would recommend this service to everyone, nice brand new car, low price, rental is conveniently nearby Jerks ok and there also are a few shops in the vicinity. But the manager was a bit pushing too much for additional insurance, but that's how rental works I suppose. This was the first ever I used and it was great experience.

Ended up renting a Suburu Forester. Good experience overall. Pickup and Drop-off from/to airport service was definitely a plus. Staff was able to clearly explain everything. Had a small chip on the windshield and still paid €98 for that given the gravel/sand&ash insurances which aren't exactly cheap. The other issue with that is when picking-up the vehicle there were already some known damages (chips) on the windshield. Perhaps the solution to that is to lower the amount (or even eliminate) the out-of-pocket €98 if renting for a long period of duration (because gravel insurance is paid daily). Chipping on the window is a common problem in Iceland.