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Star Car Rental in Island

Everything went smoothly, I didn't have any problems.

Perfect, good car, quite New, with spare wheel, not only a repair kit, very kind people and polite, very good service and on time.

Our experience with Star was great! Clean car and friendly service.

Friendly and helpful staff. Pick up of van ran smoothly. Van in great condition. Could improve kitchen equipment with can opener and a second set of cups. full gas canister should be provided. More tourist/maps and camping guides would be useful. At time of booking you could offer a discount at your guesthouse. Overall great.

our experience was excellent- it was easy to organise online- we had some queries early on regarding accomodation and car collection and the responses to these were quick and very helpful. The pickup was great- the van was brand new and well kitted out- we found it very easy to travel in and very practical. All in all a very positive experience and I would highly recommend both Star car rental, and Northbound for their prompt and efficient service.

perfect

The pick-up service and drop off was very good as were your personal. The van is small by North American standards, but was reliable and had good performance. A couple of things: A roof rack would be very helpful. I brought a bike (I was led to believe it would fit under the bed - Not.) and had no place to put it while driving except on the bed. Also, if you are alone (as I was) there are blind spots that make going in reverse perilous, to say the least. I would definitely use your company again and have already passed on your info to another couple wanting to visit this Fall. Take care.

We had decent experience with Star Car Rental. I booked a new dacia dokker 2016 camper but got a car with 60k. This is not expected. I happy with the performance of car but would to check from a different company as well if I visit Iceland again.

good

I would not recommend using Star Car Rental. From the get go the gentleman who worked there was fairly blunt and impolite to us. When we arrived we went through all of the paperwork without problems and paid the 'hold' amount. However, we were then taken to the vehicle which had a door that was visibly damaged. This was on the driver's side and prevented the driver from opening the window whatsoever. We were told that all of their vehicles were rental and that this was all that was left. We were not offered a discount (mind you he had already got us to pay for it!). We made it clear that we were not happy with the vehicle and even more unhappy that he had taken payment prior to informing us of the problem. When we discussed going to an alternative car rental company he finally offered us a discount but it was only about 5% of the total rental cost. We were unsatisfied with this and said we needed some time to look up alternative rental options. At this point, we were told that he actually did have another car (same make, model and year) but he would have to fetch the keys. He returned ten minutes later and we headed off happy enough with the vehicle but rather unhappy firstly, about being made to pay prior to the disclosure of the damage, and secondly, because it appeared that we were lied to when we were initially told they had no other vehicles. The rest of the trip ran smoothly, the vehicle was great and we thoroughly enjoyed our trip. On the last day we had to replace a flat tyre. This was simple and all the necessary tools were present. However, on our return home I found a 5000 krona deduction to my bank account. This was apparently due to the cost of the tyre. This was poorly handled. I received no warning or courtesy message about how much my account was to be deducted by or what the reason for it was. I had to contact them to find out why the payment had been taken, and again, was dealt with in an impolite manner. On the other hand, I would thoroughly recommend using northbound.is, they have been brilliant. Very reliable and super quick response to messages, additionally, they offered us the best deal.