
Rezensionen für
Fara Car Rental in Island
169 Rezensionen
8.9
Rezensionen
8.9
Gesamt: 169 Bewertungen
Great
5-Star |
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78% | |
4-Star |
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13% | |
3-Star |
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4% | |
2-Star |
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2% | |
1-Star |
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2% |
Verifizierte Bewertungen von unseren Kunden, die ein Auto von Fara Car Rental gemietet haben
Submitted 13. Dec 2021
I was disappointed by the experience with Fara. When picking up, Northbound had indicated that the supplier would wait outside of the airport, but Fara required a call for them to pick up at the airport. Once the agent for Fara picked us up and drove us to the location in Keflavik, he proceeded to take about 45 minutes to prepare our paperwork, which included a call to someone else when their computer system wasn't working as expected. He also pressured us to get add-on insurance at about $50 US per day, saying that Iceland winds and weather could be unpredictable (even though the sign on their desk said that wind damage would not be covered with this type of insurance). I declined as I did not feel that this would normally be worth it. He showed us a collection of pictures of the vehicle in its current state and also suggested to take pictures of the vehicle when the light was better (we arrived at 8am, but sun didn't rise until about 10:30am).
When we returned the car, the agent who checked us out found a dent on the interior rear door, in an area where the first agent did not take a picture. The drop off agent said that not all agents were as thorough as him when inspecting. When I said that I wasn't sure how that dent would have gotten there, he said that since there was no photo of the interior of the door before, that we would have to pay 60,000 ISK for it to be repaired. I understand that I am technically liable for this damage, and that I should have done a more thorough inspection of the vehicle before driving it off, but I imagine if I had waited a few hours for the sun to rise to take pictures, there would still have been an opportunity for plausible deniability for Fara that I had caused that damage in the intervening time.
Anyways, the car itself worked well, and it held up in the Icelandic winter. I appreciated the integrated GPS system and studded winter tires, which both worked well.
Michael
rented a vehicle
in December 2021
The Supplier Response:
Dear Michael,
Thank you for your feedback. However, there are a few things that need to be mentioned.
On the voucher from Northbound, there is information:
‘’ PICK UP: AFTER obtaining your luggage, please call the
FARA SHUTTLE SERVICE on +354 537 2018. The
SHUTTLE DRIVER will normally arrive within 10-20 minutes
to collect you from the KEF AIRPORT ARRIVALS HALL.’’
We are very sorry. If somehow we mislead you.
Our customer service standards are top quality. We are doing our best to proceed through all the paperwork as fast as possible so our customers can start an incredible journey in Iceland asap.
Unfortunately, sometimes computer systems decide to don’t cooperate. I’m sure we did everything we could to finish the paperwork as fast as possible, even though we are very sorry for the inconvenience. Fortunately, a situation like this is extremely rare.
Iceland is a very unpredictable country, and in some conditions, it is easy to damage the car (even if you are not aware of it). That’s why we recommend our customers complete their protection package to be protected against most of the damages.
Best Regards
Fara Team
Thank you for your feedback. However, there are a few things that need to be mentioned.
On the voucher from Northbound, there is information:
‘’ PICK UP: AFTER obtaining your luggage, please call the
FARA SHUTTLE SERVICE on +354 537 2018. The
SHUTTLE DRIVER will normally arrive within 10-20 minutes
to collect you from the KEF AIRPORT ARRIVALS HALL.’’
We are very sorry. If somehow we mislead you.
Our customer service standards are top quality. We are doing our best to proceed through all the paperwork as fast as possible so our customers can start an incredible journey in Iceland asap.
Unfortunately, sometimes computer systems decide to don’t cooperate. I’m sure we did everything we could to finish the paperwork as fast as possible, even though we are very sorry for the inconvenience. Fortunately, a situation like this is extremely rare.
Iceland is a very unpredictable country, and in some conditions, it is easy to damage the car (even if you are not aware of it). That’s why we recommend our customers complete their protection package to be protected against most of the damages.
Best Regards
Fara Team
Submitted 12. Apr 2022
Outstanding!
Very helpful . Great service . Will definitely use them again when we return later this year
Leslie
rented a vehicle
in December 2021
Submitted 29. Nov 2021
Outstanding!
Excellent car in excellent condition.
The guys were very professional and thoroughly recommend this company.
Sanjiv
rented a vehicle
in November 2021
Submitted 29. Nov 2021
Outstanding!
Excellent service from Fara Ehf--the gentleman helping us at check-in and check-out gave superb customer service and ensured all our questions were answered. He also promptly picked us up and dropped us back off at the airport. The vehicle itself was comfortable and safe to carry six people. The costs also cannot be beat with these larger sized vehicles, so definitely recommend this place!
Jane
rented a vehicle
in November 2021
Submitted 28. Nov 2021
Outstanding!
I liked the Ford Puma rental. It handled the Iceland weather and road very well.
Ronald
rented a vehicle
in November 2021
Submitted 14. Nov 2021
Excellent
FARA - Great at pick up ( David) Great at drop off ( Dominic )
Customer service was really good
The CAR - Perfect for long journeys, made driving easy and made you feel safe. Took the car becasue of Satelite Navigation BUT broke or got switched off within 1st hour and FARA were contacted. No suggestions on what to do so didnt have Radio or SAT NAV for entire journey :(
I have let FARA know of my thoughts and await. However, i would still book with them again
BUT great drive in the Mazda Cx-30.
Price was competitive BUT went for FULL insurance which i thought was a little pricey BUT gave me peice of mind
Suggestio - It would be nice if someone was waiting with a board as i did not have a phone and used someone else's
Would i use NORTHBOUND - YES
Would i use FARA - YES
Ram
rented a vehicle
in November 2021
Submitted 27. Jun 2022
Fine
I loved my rental of the 2019 Subaru Forester but I did not like Fara Car Rentals. The man that was running was not very friendly and was rude. He started our holiday off rough by talking about how much he hated living in Iceland. Not a great thing to hear during your first hour in the country. The car was excellent but I would never rent with Fara ever again.
Evan
rented a vehicle
in November 2021
Submitted 03. Nov 2021
Outstanding!
Everything was perfect
I asked for a JEEP COMPAS and FARA gave me exactly this one and put new winter tyres on it.
Thanks
Laurent
rented a vehicle
in October 2021
Submitted 18. Oct 2021
Outstanding!
Had a great experience with Fara Ehf.
Competent and helpful staff, a nearly new Car, all was great.
The only thing that was not clear to me was the return policy, since our flight was very early (6 o'clock am), we had to return it one day before.
But the company helped by bringing us and our luggage to our hotel.
Kassian
rented a vehicle
in October 2021
Submitted 10. Oct 2021
Fine
The experience was going well until I knew the insurance prices and the full deposit policy forced me to fill the deposit because supposedly the deposit was not full, when after going to fill the deposit under penalty of paying one more fee I only managed to get 3 liters of fuel. Overzealous in my opinion
Igor
rented a vehicle
in October 2021
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