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Lava Car Rental in Island

We had an excellent experience renting our car from Lava Car rental via Northbound. Staff (particularly Harpa) were available and supportive even before our arrival and we had a seemless pick up and drop off at the airport. Renting this vehicle slowed us to truly explore the county of Iceland and we were pleased with the value and professionalism offered by this company.

- At the counter of Lava Car Rental, we were told the the 2019 Dacia Duster Manual which we rented would not be available and were offered a Mitsubishi Eclipse (hybrid) and were told this would be an upgrade. However, when I said we would go, among others, to Landmanalaugar, including river-crossings, and if Dacia Duster wouldn't be better, this was confirmed and we were offered kind of a spare car modell 2019 Dacia Duster (with the comment that an alarm light would blink which would not be a mechanical but only elctronic problem). We took the car but it turned out to be quite worn out: it already had 194.000 km, a crooked steering wheel, smaller damages all over the car, several alarm signals came up during our road trip indicating several different issues.. for the very high price of the car rental (1000 EUR per week) I expected a much better condition of the car. I think we were only lucky that the car made it during our 3-week-trip without breaking down. - It took us one hour on the counter of Lava Car Rental to get the car due to a very slow employee (jamaican guy) who was not knowledgeable at all. Overall, only 1 out of 3 employees at that day was competent and was able to reply to our questions. - The woman who picked us up at the airport could have been friendlier.

We had no problems at all! Car was clean. Perfect car for driving through Iceland.

Uncomplicated and very friendly car rental. The car (4x4 2021 Nissan X-Trail Automatic) had already a few thousand kilometers on the speedometer, but it ran well and reliably. Even in the highlands and on unpaved roads it did not let us down. We had a lot of fun with the car, a wonderful trip and both handover and drop-off on the day of departure were quick and uncomplicated

everything went well from pick up service at the airport to the introduction to the car and return- process, absolutely no complains

Our experiencia with Lava Car was good, the car was what we expected and they explain us everything perfect.

I’m sure our experience was an isolated one, but our rental car experience with Lava was terribly stressful. The customer service agent did not explain anything to us in advance and was lacking people skills. We were given a vehicle with a lot of preexisting damage, that had a broken sliding door handle and would intermittently appear to be overheating (smoke was coming from the hood at certain points on our road trip). The dashboard never indicated any problems, but as foreigners in a new country for the first time with no cell service or WiFi access it was incredibly disconcerting to have to worry whether or not you would need to spend your vacation dealing with vehicle issues. There were other minor issues, for example electric cooler would unexpectedly stop working and the vehicle was missing kitchen items that were promised in the rental contract. The USB charging port in the cab did not work, and the length of the bed was shorter than advertised which was problematic for my husband who is 6’ 7” tall (this was something we gave detailed attention to throughout the booking process). The van also did not have cruise control, which was a feature that was promised in the rental description. The tires looked like spare tires (from an American’s perspective) and the rims were not the same as they had been pictured in the listing. We spent an absurd amount of our vacation time stressing out about the reliability of this vehicle instead of enjoying our first trip to Iceland, which was incredibly disappointing. Again, I share this not to complain or place blame on any company in particular, as I’m sure our experience was not the average one. I simply share to provide constructive feedback that might help Lava improve their company moving forward.

We were actually upgraded to other vehicle on arrival and couldn't be more happy with the car and service by Lava car rental.

The car was great to drive; efficient and easy to handle. We have had a lovely time with our cute car.