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Nordic Car Rental Campers in Island

I should say first that all the people we encountered at Nordic Car Rental were very nice and patient. However, it took way too long (several hours) from landing at the airport to finally driving off with our camper van. They appeared to be overwhelmed with the number of people arriving to get rentals, causing long waits to get picked up at the airport (my family and I had to separate and go in two separate trips), and waiting again at the rental counter. Waiting aside, the real problem was with the van itself. Even though we were 'upgraded' to a somewhat newer model, the van had a lot of problems. 1) The main door could not be closed completely. As a result, we had to put up with incessant beeping warnings telling us the door was open. When it would rain hard, water would also leak in through the cracks around the door, and also through a hole in the roof, getting parts of our sleeping area wet. 2) The passenger door also developed problems to the point where we stopped using it for fear it would break off, and instead, had everyone load in from the driver side. 3) The tires were all low on pressure, but one tire was dangerously low. After putting air in the tires we were thankful that the pressure seemed to hold. This is an obvious thing that should be checked before renting out any car! 4) One of the wiper blades appeared to be bent and was only making contact with half of its length. Luckily, I was able to reinstall it, and managed to get it to stay in place for the remainder of our trip. Again, something that obviously should have been checked before renting out a car in Iceland! Its true I probably should have called and tried to get a replacement, but as we were already several hours away before the problems started presenting themselves, we were reluctant to turn back. Driving such a vehicle in Iceland made me nervous (what if the door flung open with my kids in the back!), and added to the stress of the trip. I feel fortunate the engine, battery, and brakes didn't have any such problems. While we saved money by picking an older model vehicle, I did not expect basic functionality and safety to be compromised.

Don't book with Nordic Car Rental Campers! Pick-up lasted more than 3 hours. Already there we realized many customers complaining about serious technical issues with the rented cars. Same experience when we dropped the car. We wanted to rent in addition camping chairs and a table. Renting fee was highter than the price of new equipment! (around 80 EUR, other companies charged aroung 15 EUR). Therefore we did not rent, but were charged for table and chairs anyway as we saw it later on the receipt. No response on mails, no response on the phone. Still have not received any response to get the wrongly charged fee back. The camper itself had several issues: It was disgustingly dirty when we received it. After a complaint we finally got it cleaned. Doors sometimes locked by themselves, sometimes it was not possble to open some of the doors. Especially when the backdoor did not open we had to dismount the bed to get to the stuff in the trunk. Water to clan the windscreen was missing. Drive belt was squeezing. In total our worst experience after plenty of years renting cars all over Europe. If you have any chance - book with another company!

Overall good. The interior was good. The car and motor are too old and heavy.

it was mazing the experience with northbound nordic car rental campers!im living in iceland and always I thought to do that with a camper, and this car for two person its enough for 10 days , you can do it with other camper bigger than Dacia but with Dacia dokker it was amazing too , i recommend and I will do it again!

Good

It was not the Ford, it was Dacia Dokker. So it was a little different than what we expected. Some features of the car are not very appropriate for this kind of use, like: you can not open the back door from inside; you have to change the seats before sleeping...

We have several complaints regarding the camper: The refrigirator did only work on gas and it was very difficult to start. Every time we should start it we used between 15-30 minuts. The blind curtains did not work. The heatet over heated so it smelled ekectrical burned. The camper door was very difficult to open/close. The key to the camper was half brooken. The camper also had a hole in the tavle and the plate to cover the gas was missing. So in total, I am not happy at all. I did expect something better due to the cost I paid to rent the camper.

The car was great. We had no issues with the car. The only problem was, that there was nothing to hang clothes on.

Everything West perfect

I would say it was not so good, not so bad. First of all, we went to collect the van, and the one they gave us was not the one we asked. We asked F. Transit Connect with a special distribution in the back and they wanted to give us a Docker without the space more than the bed. The Docker was very new but the back space was less. As far as we told them we asked about the Transit 2006, they showed us the van... it was so old!! This van cannot be for rental any more!! It has problems with the gas deposit...So, we told them that if we have any problem, I will claim and show it in their web. At last, they reconsidered the subject and give us a newer F. Transit (for 3 people) that they have available so after the fight they do it ok. During our trip, the front wiper stopped working and we called to 24h service. They told us they agency will call us but they never did. We wait one full day more, calling again to 24h. The person at the phone was astonished and he called again to the agency to call us back (they never did). Meanwhile, 1 day waiting, we asked in the town we were if there was a car repairing place because we were almost sure that it was just a fuse, easy ro repair. And, after talking again to the 24h service, we agreed to repair it by our own, pay it, and give the invoice when returning the van to Nordic rental to pay it us. As it was not so much they paid us without any problem but never asked about nor give us any explanation why they never called us. So, as you can see, everything became fine but just because the subjects were not so important. So, rating not so good.