Excellent
Along with two friends we made a last-minute decision to go around Iceland. For this we needed to rent a car and were immediately shocked by the costs of renting a car for 12 days on all of the sites we could find. The cheapest 4x4 car we could find cost EUR4000. After some intense searching, we finally found Northbound, where the Toyota Land Cruiser GX 4x4 was still available at only EUR2500 - waaaay cheaper than all of the other sites. We booked it quickly and we never looked back, as the car delivered everything we needed.
There was a hiccup two days prior to our departure - we received an e-mail that our booking had been canceled due to the rental car provider (My Cars). Supposedly the vehicle was no longer available. After a couple of minutes of anxiety and mini heart attacks, we received an e-mail from Anna from Northbound's customer support, apologizing for the mess and together we were able to solve the issue - the car became available again, she booked it immediately so that we were not left without it, and she took us through the process of confirming the booking in order to make it official and avoid any problems in the future.
So the customer experience was excellent (problems like the one described above can happen, but I appreciate the way Anna handled it). Would've been better, if that did not happen, but not much I can do about it.
MyCar Rental also organized a pick-up at the airport, which was there, albeit we had to wait for about an hour. We did provide the flight information in advance, so they could've prepared better. Thankfully, I was able to reach them on the phone and their office was a couple of minutes away, so it wasn't a long wait after that. MyCar Rental stickers cannot be found anywhere at the airport (all the other companies are there, however), but the lady at the information desk was able to give us the information we needed.
After arriving at the MyCar Rental office, we got the vehicle quickly, and had a look around the car, took photos of the couple of scratches (which were already reported). We only noticed the 2cm crack in the middle of the windshield later that day and took photo of that, just in case. The crack didn't affect visibility at all.
Other than that, the car was in great condition and never let us down. We also received a pamphlet for N1 gas stations around the country where we could get 6 free coffees, and some discount for gas. What we weren't told, however, was that the only way we could get the discount on gas, would be to go to the cashier, show them a magnetic key attached to the ignition key, and then fill up the tank - we were told that we can use the magnetic key on the pump itself, but all we got was "Unauthorized" error message and no discount. N1 is the most common gas station around Iceland, but they're not always the cheapest, so while the discount is nice, paying attention to the prices on other stations was also something started doing a couple of re-fills down the road.
All in all, I'd say we had a great experience with the Toyota that we rented.
Klemen
rented a vehicle
in August 2021