857 reviews for Northern Lights Car Rental
Verified reviews from our customers that rented a car from Northern Lights Car Rental
Good
I suggest you make it (more? perhaps I've overlooked it...) clear that your rental office is not at but nearby the airport. And a permanent large company sign at the airport where customers would be picked up would be very helpful.
In our case, coming a bit late through the customs, it took quite a bit over-the-phone coordination to make it clear where we can catch the shuttle to the car pick-up location, not really helping for the best first impression about the company. But after the initial hick-ups with the pick-up at the airport everything else went nice and smooth. Quick paperwork, clear explanation of additional insurance options, fast handover of the car, and also on the return just a quick check of the car and a swift shuttle transfer to the airport.
The car proved a perfect cost-benefit trade off and was in good condition for its age and mileage. And given the harsh winter road conditions 4WD proved essential in more than one occasion.
Mihael
rented a vehicle
in February 2022
Voilà bien la pire voiture qu'il nous a été donné de louer! Et nous n'avons pas payé peu cher. Une vieille Dacia qui a un stop and go qui ne fonctionne plus et qui s'arrête donc à chaque stop et à chaque feu rouge. La consommation s'en voit donc augmentée ( 500 km avec un plein de 70 euros...). Le bruit du démarrage équivaut à celui d'un camion, etc. Très mauvaise affaire. De plus qu'un 4x4 n'est pas forcément nécessaire même en novembre. Le service ça a été par contre (rapidité, politesse, explications), sauf qu'il n'ont pas écouté les commentaires sur la voiture, estimant qu'on ne savait pas faire avec le stop and go, ce qui est faux.
Anthony
rented a vehicle
in November 2021
Avoid at all costs!!! Terrible experience! We rent a Dacia Duster, the car condition was miserable >200000km. The driving experience really difficult. Headlights blurry, steering, brakes, gear box, everything in really bad condition. Believe me this isnt something you want on icelandic roads.
As this wasn’t enough we had an accident. We ran into a sheep which was trying to cross the road. It was dark and we show it at the last second. The sheep survived, our car didn’t. We had to call the car rental service. They told us to go to the nearest garage and have the car checked. They told us we would pay for the service and the we would receive a refund from the car rental company. We went to the garage, the people there were really friendly and helpful. Because of a problem with the left light (broken because of the collision and thus nomore waterproof) we had to change cars. We paid at the garage (120€) and made our way to the car rental company. The guys an the garage told as the same thing, that we would get a refund from the car rental company.
As we arrived at the car rental we were far from welcomed. The guy who took care of the car exchange was far from friendly. When we told him that we would like our refund he refused rudely to give us the money we paid for the service and didn’t want to discuss about it. I told him that on the telephone his co-worker told me that we would get a refund and he answered with a rude tone “i won’t give you any money back”!!!
We didn’t make a scene because we had already lost a lot of time and wanted to go on with our trip. We paid the for the car damage( thank god we had the silver insurance package and paid only 730€, there were other couples with no insurance who had to pay 3000€ und 3500€)
Another point that we were told that we would shortly receive a detailed description of the damage and the repair costs. Should the costs be less than 730€, then we would get a refund. I can tell you that today 1 month after our trip we haven't received anything. I contacted them and asked for the car repair bill and they told me that they don't normally send the bill and anyway the car isn’t yet repaired. ( i think 1 month for such a small damage is too long especially for a car rental company which needs its cars rolling)
Nevertheless the choice of the car rental company is free. I would personally never book with them again as they try to make as much money as they can from you, and unfortunately this isn’t because they offer top service. The exact opposite!! We had the best time in Iceland, we would totally go again. The only black spot was the car rental.. Make your decision responsibly!
Georgios
rented a vehicle
in November 2021