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Northern Lights Car Rental in Island

It was fair. The scene at the rental shop seemed funky. I wasn't too comfortable with the physical set up in a warehouse/shop surrounded by cars similar to the one I rented that were in various states of severe damage by accidents. If my wife had been with me we would have canceled the entire reservation. In the US I'd call this "sketchy". The staff however were nice.

We had the best time ever on Iceland. The pick up at the airport and then hand over of our Jimny with roof tent was more than easy, friendly, helpful and quick. Book with Northbound!!!

I think it was a good experience and your staff and service are good. However, We only could use one of the doors of the tent since one of the zippers didn't work correctly.

We had high hopes when the guy picked us up from the airport, we were happy to have him meet us. When we got the car, however, it was clear it wasn't up to the standard we expected. He assured us it would be fine, even though the tent was worn and the zippers were "tricky to maneuver." Honestly, the tent wasn't useable. The sides didn't close at all and we were rained on every night due to the zipper not working properly. This should have been fixed before we got the car, not a general "FYI" when we were embarking on our trip. The windshield wipers were also subpar, which is clearly a necessity throughout Iceland. The Jimny handled fine but is clearly worn, the acceleration up any hill was lacking regardless of gear. I appreciated the discount after we voiced our concerns, but there were so many things that could have been avoided before we arrived. Just disappointing. We made the best of the situation. The drop off was confusing, as the guy who showed up to pick up the car wasn't very cordial and was clearly in a hurry. He didn't introduce himself and didn't have any indication of working for NL- my only indication was recognizing his voice from the phone call prior. I would suggest sending someone better suited to represent the company. We enjoyed our time and our road trip regardless of a few flaws. We were happy with the communication but would have a hard time recommending this to friends or family.

Overall, company's service was very good. Staff is very kind and explains about the possible routes to drive in the country. About having a camping car, it was the best choice for us since to get a hotel is not only expensive but not accessible. So we were able to join nature and continue our trip without worrying of coming back or looking for a hotel. Only thing, you need to bring warm clothes! At the end of the day the tent is not a house, you need to warm up.

Staff was superfriendly, pickup to and from the airport without any issues. Our jimny was already prepared, take over took just few minutes. Car was clean and without any issues, it allowed us to go through any roads on iceland we wanted, including f roads, fuel consumption was okay, and the tent was perfect, especially in a rain, we didnt have to worry about wet ground.. perfect option when you want to see the iceland, not just race around the ring road with other hundreds of onroad campers only

Our experience with Northbound was really good. The guys gave us useful infos and were uncomplicated and very kind. The Jimny with roof tend was given us in perfekt conditions and after 12 days on the Ring Road, some F-Roads and the roads of the Westfjords we would choose another time Northbound and the sweet/small Jimny.

Very satisfied with customer service, quality of car and tent and hassle free experience.

Great service and very serious company. Thank you for your assistance

We've rented a susuki 4x4 during 15 days : we've driven more than 3000 km and every things were right even though the car have more than 100000 km. On board we were 2 adults , one child and 3 luggages : note you can't have one more passenger. The staff is very friendly and competent. Good experience with this company.