Avaliações para

Aluguel de Carros na Islândia

Not all rentals car company are made equal and this one is for sure on the worst side. The airport pickup was done in a van on really bad condition, that’s the first bad impression of the company. On vehicle Pick up the receptionist were being rude to simple client’s questions and request and on the long wait on the queue I have seen at least 3 costumers leaving with a really bad impression. At pickup simple things like need of gas for the system were not explained and does not sound correct to rent a motorhome without gas as it cannot function on many of its futures. Motorhomes should be always be rented with gas included, not as extra. Fuel tank was told to be 6/8 when it actually was empty on with reserve light on, and the feeling is that this is a tricky scam as the receptionist had no clue on the actual diesel tank status. Just want a number to complain and charge extra later on delivery or to keep some extra diesel if client didn’t manage to plan / use correct amount of fuel. Fuel policy should be pickup and delivery with fuel tank. Overall the feeling that we had was to go out of that shithole as quick as possible. The function of the motorhome was explained by an employee with very poor English skills who could not communicate properly the futures. The car had bad smell, smoke smell, bad was broken, water pump was not working and overall it was very dirty. Then the car was replaced with other one which was functioning better but was still full of issues like ventilation system only working on maximum with high noise (4/4), passenger widow not opening, electric mirrors not working, stove cover and storage cabinets with loose closing vibrating a lot when driving, gas hose leaking. Maintenance and cleaning of the car is done very poorly. I do not blame employees individually because on the time I’ve spent on your office it was clearly a working culture, it is responsibility of the management to ensure employees know what they are doing, are respectful with clients and have a minimum knowledge of how to deliver and communicate a service to client. Right now the company looks rotten where everyone does the minimum and the end result is terrible, it can be seen on all aspects from airport pickup, reception, car delivery, communication, car maintenance, and cleaning of both the office and the car.

The car was great and exactly what we needed. It was very capable both around town and on rural roads. The team was very responsive, friendly, and helpful.

Northbound was an incredible Value. The car was great and the value of the service was paralleled. The Northbound team was also very responsive. My only suggestion is to have the shuttle from the airport more frequently. I absolutely understand that this is a function of the number of customers, so I hope you grow as you deserve to.

I did no see any Dacia Duster Manual. But i did not needed it also.

Overall good experience with both Northbound and Lotus Car Rental. The booking through Northbound was clear and smooth. The Dacia Duster was already a bit old and rubbish but I didn’t mind as I knew how Icelandic roads would treat it. It was comfortable, big enough for all our stuff and reliable. I took the platinum coverage because we never know what’s going to happen. The roof tent was a plus as we didn’t have the humidity from the ground, although it leaked a bit when it rained a lot. I would definitely use northbound and Lotus again.

Having driven an automatic for the last year it was a really easy car to drive and get back in the swing of driving a manual car. It did us well on our 10 day trip and was such a lovely car to drive. Cannot fault anything with the car or the service received.

It was spacious and met our needs.

A Car Rental was great! They made pick up and drop off at the airport very easy for us. Car was clean and in good condition. Highly recommend.

We had a great experience booking our rental Dacia Duster with NorthBound. From the time of booking until we picked up the car, the team was super prompt in replying to all my queries and making few adjustments that we requested. Special thanks to Thordis for being a very good point of contact. The car itself was decent, it did the job without any problem and considering it's a 2017 model we were not expecting a lot. The roof tent was very comfortable and spacious, highly recommend for budget travel as long as it doesn't rain. Mattress was also good and overall better than the ground tent. We even managed to survive very well when it rained whole night and it was dry inside, however let me share a trick: when it rains you will be fine, but make sure when you wrap/close the tent try to roll the mattress and keep it in the car (middle seat) instead of inside the tent itself or else it will be wet due to the wet tent and not something you want for your next night. Overall very good experience with NorthBound :)