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Icerental 4x4 í Íslandi

The car was of 2019 (not 2021 as mentioned in reservation). The dropoff was not Good (wait for more thank 30 minutes at the agency for the return at the airport).

Great trip great suv Great service !

We were not happy when we arrived, we waited more than an hour before we were picked up at the airport! I phoned twice, but that didn't help. The car was okay and the trasfer after dropping ofg the car was fast.

Good experience with renting a car at icerental. Were shown in advance where there was already damage so that it would not be on our account. When returning the car we were received very friendly. After checking, it turned out that there was a scratch on the window. This was not made a problem. We will definitely be back next time.

We did not receive the Toyota but instead a Suzuki hybrid Across. I am not sure if this was an equivalent model but we were not allowed to do river crossings. The pickup and drop off went fine but there was a tire pressure issue that we were told upon pickup we didn’t need to worry about. By our 4th day driving, the pressure alert was still there so we decided to put air in the problematic tire. The alert then went away for about a day or so but then returned on our last day with the rental. We told the attendant this upon drop off but in hindsight we should not have been given this car or been compensated. No other issues with the car or driving. I would use this site again but ensure we are getting an equivalent model.

I booked here because I wanted a specific car(4x4 and regualr hybrid) and not be surprised with a different car upon arrival. I booked a hybrid Rav4 but was given a plugin hybrid Suzuki cross. The Suzuki still had an eco mode and was still great but i was not able to plug it in anywhere. Make sure to confirm these details when you book. Other than that, service was good and friendly.

I booked 2023 Toyota RAV4 Automatic on NorthBound.is. However, when I arrived at the rental office, I was given an apparent much older Mitsubishi Outlander with an odometer reading of over 125,000km. The interior was dirty. I requested a RAV4 or similar but I was told that it was the only available car. I asked multiple times about the model year of the car but they refused to tell me. I finally found out that the model year of the car is 2020 by the VIN number in the contract. When I received the car, I found that the only USB port was broken and CarPlay was not working, I asked them to make it work and they told to buy and phone holder for car at any gas station. Below is a list the problems I and other drivers found, (1) The rear bottom of the car often makes grinding noise when gas padel is released, likely a differential or transmission issue. My wife and I had been very nervous when we drove the car in Iceland, fearing it might break down any moment. If my car makes that noise, I'd send it for repair immediately, (2) it doesn't have the promised free GPS on booking page, (3) no backup camera, (4) missing rear license plate, (5) one of the backup light was broken. Icerental 4x4 is the worst rental car company. I couldn't even imagine the existence of such a car rental experience before this. When I return the car, after I showed all the above mentioned issues to the manager at the rental office, Mr. Mariusz, he acknowledged all those issues but still insisted the car is in good condition and safe to drive. I suggested him to inspect and fix the issues of the car before renting it again to another customer, Mr. Mariusz was mad and yelled at me, "It is not your business, shut up and get out of here". In summary, avoid Icerental 4x4 who put their customers' lives at risk by renting out unsafe cars. I'd also like to mention that Mr. Alexandra at Icerental 4x4 was very professional and polite. Mr. Mariusz and the lady who gave me the car were surprising unprofessional and rude.

Experience was great. Rented through a third party with the full insurance. Wish I’d rented directly and got the insurance directly. Took a risk getting the insurance through the third party, but didn’t have any issues or need the insurance. Car was what I paid for: a less expensive alternative without any bells or whistles. Car was in fair shape, but made me less worried about any dings or dents. Would rent here again.

The pick up was late, I contacted northbound staff by chat with excellent support and then I called Icerental by phone to ask about it and they arrived in that moment but almost 1 hour late after arrival time and without any apologies, the condition of the vehicle was excellent but after couple miles we left the location we detected a low pressure tire alert in the screen, we found a gas station to regulate the pressure but the alert continue, we had to drive back to the Icerental location to ask about it and they fixed quickly but we lost another time there. Out of this main picking delay everything was pretty good and was a great experience with the vehicle including the drop off with a very nice and kind driver

We received a Suzuki S-Cross hybrid, which was fine. IceRental were fine although at the start they only took the drivers from the airport, which was ok for us, but had it been our first ever visit, or the driver wasn't the one with the credit card, this would have been a very stressful and unsettling start.