Reviews for

GO Car Rental in Iceland

There are somehow some confusion with GO Car Rental and another rental company with almost the same name and color Logo as we were directed by the information center to take a shutter to the wrong place(wrong company) for pick up. Actually our flight arrived earlier and the lady from GO meeting us came but we were already at the other GO rental company. A small hiccup though. The lady handling the rental car handover was efficient and friendly. There must be a way to distinct the 2 companies so as to avoid future confusions for other users.

We spent 17 days in Iceland and had a very nice experience. This country is absolutly magical. The car was perfect: we drove over 4400 km, using many F roads, many rivers crossings, without any difficulty. We only had a problem with a punctured tire whose origin probably dates before our rental, according to the repairman. But it is difficult to detect this type of problem, especially since the tires were visually in very good condition. I recommend without hesitating Northbound. Thank you.

It was all good. The only issue was that Frida told us that a) if we filled up in Reykavik and drove to the airport that would leave us with 3/4 petrol which is how much we received the tank at, which was not true at all b) Frida did a pretty hard sell trying to get us to take the extra insurance telling us far fetched stories about sheep, grit, ash .. pretty much anything was going to make us harm the car

My experience was smooth and easy. The guy from the rental texted me and waited I get my luggage. He waited in the arrivals hall. I Got upgraded cause my car wasn't in stock. When I returned the car, they gave me a lift to my hotel. Great car! Great service!

Had a really good experience with Go car rental, the staff was really friendly and flexible. Best prices I found for that kind of car ! I recommend it clearly !

good

Pick up & drop off of the car was easy, clear & hassle free. Instead of a Polo I got a Clio, but a very clean & new one. I'm happy I opted for the full insurance package. Although I did not end up in sand or ash storms, July was the month of quite some maintenance and road repairs. I did end up with some chips on the hood, but luckily at no extra costs.

There was all the time a jellow light indicsating that the tire pressure needs to be checked. I tried to fix it and phoned to your office, where i was told not to care. Neverheless worrying. No psper in the care, giving instructions, what exactly this warning meant.

I travel the world extensively and rent cars almost everywhere I go. My rental vehicle was provided clean and in great condition. The service employees were very helpful and gave great customer service. I recommend them and would rent from them again.

Very good expérience.

Great job by all the team of GO Car Rental: everything went seamless and even beyond our expectations. First of all, it is a great idea to settle the base outside usual busy locations like airport or city center, and offer a pick-up and drop-off service (which I guess gives you a cost advantage that you are able to transform into lower prices for customers) - well done! But most importantly, all the GO Car Rental employees whom we dealt with were extremely friendly, efficient and truely customer-oriented. We have got exactly the car that we had booked, the Subaru XV was almost brand new and it ran smoothly both on main roads several hours long leaps as well as on some pretty steep tracks and even through rivers in Landmannalaugar. When we decided to extend our car rental by another day, GO car easly found a solution for us: first by offering us another car for that extra day with the airport drop option (which we we not aware about initially), and finally finding a way to let us stay with our dear Subaru till the end of our trip. We have had zero incidents or any kind of bad surprises through our 1 week trip, except for one little episode when we realised that we have lost the front license plate (most likely while crossing one of the rivers). That story has been settled in 2 minutes upon our return with a reasonable fee that we paid for the plate. Two small tips for future improvement: 1) Please mention the airport drop opion on your booking page - this may be very helpful for planning the rental itinerary. 2) Please ask the car dealership to use more solid plastic frames for fixing the license plates: we have learnt from one of your guys that only during that same week 3 plates have been lost because the frames broke, exactly like ours. We really appreciated the way the GO Car team works - keep it this way! Dimitri

We had a great experience. Everything was as expected.

Overall great rental experience. Go Car Rental representative was at the airport arrival hall upon my arrival with my name on his sign. It was a quick 2 min drive in their vehicle to rental car parking lot where I picked up my Jimny. Signed some papers, was provided with some important info, given our discount fuel card and away I went. The Jimny was a great choose for our party of 2 as it is a very small vehicle. Unbelievably noisy on gravel roads/f-roads but got us where we needed to go! We ended up getting gravel protection last minute, and definitely added piece of mind during the trip. The only minor negative detail is that we booked/paid for a 2017 model and the owners manual Indicated a 2015 model with over 100km. When we questioned the rental company regarding this, they stated it was 2016 model and that there was no difference between the year of models. We never pressed further as the Jimny did us well all week! Easy & smooth online booking with Northbound through their website. Both Northbound & Go Car Rental responded quickly to emails as well. Would recommend both companies.

We had good experience with both Northbound and GO Car Rental. We sent Northbound information on vehicles we were considering and they provided feedback on which ones would allow us to waive CDW insurance and instead use the insurance provided by our credit card company. GO representative met us at airport when we arrived, was friendly, and provided all the information we needed. We added second driver with no extra charge. The vehicle was exactly as expected and we had no issues. Drop-off was quick and easy.

Awesome experience. We found our rental thanks to Northbound Comparator Portal (the price was lower than directly with the car company !) . The renting company was GO Car Rental (in the suburds of Reykjavik) . The car was the one booked (Dacia Duster), few kilometers and very clean. The staff at offices were very helpful and friendly (they can pick you up at your hotel). That helped us achieving a wonderful journey in Iceland Philippe (France)

The car was just right for our needs and the price was excellent. Picking up the car at the airport took a bit longer than we had hoped, but otherwise, everything worked great.

The car rental and service were absolutely perfect... we had a 15 hour flight delay and there was no problem at all collecting the car in the middle of night. Thank you! Driving the ring road and F1 roads has been a dream come true!

everyone was extremely friendly and helpful, would definitely recommend Go Car Rental!

We were given a good car and had only one issue with the brakes during the trip due to dust accumulation. However, due to proximity to the mechanics during our trip Northbound managed to arrange for this issue to be fixed in a quick manner. We also hired chairs and a table, however one of the bracings on the table was previously snapped which wasn't great. In hindsight we should have checked this once we received it but it would be helpful if the additional items are checked for soundness prior to handover to the customers.

Our experience with GO Car Rental was very good. our Skoda Octavia was in fine condition and drove very well. The pickup of the car was very easy and drop off went well too. When we return to Iceland, we will definitely use GO Car Rental again.

great, brand new car, great mileage.They met me at the airport as promised; some confusion I was looking for GO not Northbound or GOcar but we found them. I didn't realize the horn was on the turn arm stick end, car says after awhile low air but checked at gas station twice air was fine. I would reccomand them without hesitation, nice people.

Northbound worked like a charm for us. very helpful, quick to respond, honest advice, tips and feedback, getting the car and returning it without any hickups, the car (provided by Go rental) worked fine. Unrelated to Northbound there were some minor things that did however not deminish the flawless performance of the car (a "star" in the front screen, a constant warning sign that the start/stop automatic was defect). We had a fantabulous week in Iceland albeit only one sunny day... will definitely come back ( asap) ;o) and check Northbound again!

Could not have been happier with Northbound. We were called shortly after landing by Jan who told us he'd be waiting just outside baggage claim for us. He had a clear sign to see making it easy to find him. After driving us to our car he showed us around, answered some questions about local driving and we took off. Shortly after we left, we noticed the drivers side wiper not working very well. We called him and he said to go back and take our pick from the cars that were left. We found the same car in a different color and left from there. When we landed back in North America, I immediately realized that I left not only a pair of headphones in the center console of the car, but MY CAR KEYS as well! I called Jan (at midnight his time) and he picked up right away and informed me he'd be back at the airport in the morning and he'd look for them. Later that day, he texted me that he had found what I left and shipped them back to me. This is what customer service is about. I can't say enough great things about Northbound or Jan!

Hi Runar! We had such and amazing time in Iceland. It was one for the books! Picking car up may have been an unconventional rental but it's one of the finest services I've received from a rental car. We were able to get and return the car with ease. The representatives were kind enough to let us know about the existing damage to the back panel and light (aesthetics) but it had no bearing on the van's performance. Van was clean and in great shape. It was such an affordable rate for the 9-passenger van. We will surely rent with Northbound/Go Car Rental again and I hope your company success!!