Les examens de la

Go Iceland in Iceland

The car was great and all the process ran smoothly. Only one small thing happened, the rearview mirror from the passenger side was cracked and we didn't notice it when we took the car. But we called the service of Go Iceland and they took note and apologized for it.

All was ok, the free shuttle from the airport, the car was as expected, I recommend

Cheap and easy!

The pickup at the Kaflavík airport was somewhat chaotic. There were many representatives of different rental companies waiting at crowded arrivals hall holding tables with many small rental company logos at the same time but no northbound or go iceland. We had to wait for the pickup guy with go Iceland logo approx. 20 minutes. It must have been a rush hour as the capacity of his shuttle was filled up as soon as he emerged even before he entered the arrivals hallway. At the rental agent desk there was a queue of clients too. I was a little surprised about the costs of a premium insurance we were advised/pushed to purchase additionally and that has not been clealy communicated in advance at booking on northbound web that made up around 1/3 of the rental price of the car itself (around 240 eur per week). The rental agent told me the car was rented practically without any necessary insurance coverage which I found quite odd. Anyhow I would recommend to take the premium insurance as it simplified the car return at the end of the week and honestly on Iceland you may very easily get the car damaged in any way by gravel, wind etc. not to mention the F-roads you would be often tmpted to try in highlands no matter how you drive. Another surprise was the car handover by the rental agent guy who just showed us the car over the window with engine turned on. It's obviously up to you to check the car state and take the pictures of everything issuable in order to have some records of evidence. Ours had an engine control unit error light on (how odd) and several minor defects in painting, not even 2/3 of fuel in tank (although full fill tank policy on takover and return has been anounced at the desk) and as it was a plug-in hybrid and it had a completely depleted battery which otherwise itself should give you over 50 additional kms of pure EV range on 2021 tucson. Not to mention that a 1.6turbocharged petrol engine on rather heavy plug-in tucson pays its consumption toll without the proper electric support. Again I had no knowledge in advance I would get a plugin hybrid version instead of pure petrol. To be honest, to receive a full tank on plugin hybrid one would not expect a depleted ev battery and no local charging key/card and proper ccs cable for public charges supplied. Otherwise the car was perfectly clean and in a good condition. Although the engine ecu error light somewhat scared me all the time, the engine luckily had no apparent defect and it drove rasonbly well even without ev cpability but the consumption was rather high. Tucson 2021 is a good and comfy spacious suv that can easily carry 2 big suitcases at the back but note that it is suitable for just somewhat 'light' terrain and there were situations in highlands where I did not reallyvhave courrage to push it through. An additional warning regarding driving in Iceland - keep the speed limits even on long boring liner-like long totally empty roads with no cars at all. A police car not clearly distinguishable came in a second in opposite direction and measured us at 113km/h instead of 90km/h which resulted in stupid 270eur fine. As regards the car return, as said with the premium insurance coverage the rental guy did not give much attention to car condition and did not even bother stop phone calling while taking the keys over. In fact I received no confirmation on car return at all not to mention the confirmation on good state which I find really odd. My general rental experience was therefore somewhat mixed up.

good morning, we were happy with everything in general. Well maintained vehicles and trained personnel.

Sería conveniente avisar de que no hay mostrador en el aeropuerto y que alguien de la empresa te viene a recoger para llevarte a la sede para retirar el vehículo alquilado. Genera cierta incertidumbre no tener dicha información nada más de llegar a un lugar. También habría que entregar el papel como que certifica la entrega del vehículo, sin la necesidad de reclamarla. Esto también genera cierta incertidumbre. Por el resto, todo muy cordial.

The shuttle service from the airport to the car rental and back. Fast proceeding. Reliable car at a good price, I'm satisfied...

Recommended! Easy booking, easy picking up, easy returning. Car was OK.

Everything was all right

Really good company to rent a car, the car was as expected and the service too.

Die Abholung am Flughafen hat super geklappt. Übergabe des Autos ging schnell und ohne Probleme. Die bei der Abholung angebotenen Versicherungen wurden mit Fotos von Autos untermauert, bei denen die Tür durch einen Sturm abgerissen waren oder der Lack durch einen Sandsturm komplett zerstört wurde. Wir haben uns trotzdem dagegen entschieden und hatten zum Glück auch keine Schäden am Auto. Das Auto war ziemlich neu (erst knappe 3000 km drauf) und hat super funktioniert. Rückgabe und Transfer zum Flughafen war auch top! Gerne wieder!

Sehr gutes und bedienerfreundliches Auto, leicht zu fahren, unter den 4x4 der billigste Geländewagen und auch genügend Bodenfreiheit vorhanden (Wichtig in Iceland) . Abholung/Rückgabe des Autos sehr freundlich, schnell und offen für Fragen. Mitarbeiter sind auch 24/7 in der Firma vor Ort. Shuttle Service von und zum Flughafen alle 10-15 Minuten vorhanden, Top! Alles in allem super und jederzeit wieder :)

Apart from needing to call for pick up from the airport the collection experience was smooth. The car was basic but perfect for our needs and allowed us to explore at our own pace. Drop off was easy and problem free.

It's a nice car, however with technical problems: 4x4 didn't work quite well, the fuel cap stayed closed, the automatic drive was sometimes disturbed. The experience with Go Island general was good. The people were frendly en correct. But I don't understand why de deposit is so high!

Our experience was globally OK. Good point in the opening hours (24/7) and the vehicle was very clean and everything. Sad point is we had a car with a red engine light when we started, so we immediately got back. They said it was OK. The maintenance light was also ON.

Everything went quite smoothly, the car was in good general condition (apart from some little aesthetic scratches), the only bad side was that the guys at the rental company kinda forced us to take the super insurance since we didn't have a credit card, which is truly non-sensical since everybody accepts debit cards for the same process, they just do so in order to squeeze a bit more out of you.

Great vehicle for the terrain and weather. No problems with driving in March despite snow, ice, rain, and wind! Service was good and was convenient to access from the airport.

The car was not the best one, but survived the whole trip. As a result: returning the car did not give much hassle, even though they could if they wanted.

Instead of the Hyundai Tucson we got a Mitsubishi Outlander. A very nice car that took us from Reykjavik to the north where we stayed for a week. Winter conditions didn’t seem to bother the car. We felt safe and in control while we, of course, also used the safetravel app.

I amended my booking before traveling to include the recommended gravel cover and this was done efficiently. Collection at the airport required a phone call rather than them waiting. Our flight was delayed by an hour so this was ok. However, when we got to the Go Iceland/Ace Car office there was only one guy processing the rentals and there were 4 people ahead of us. Each rental paperwy took nearly 20 minutes and therefore we were delayed again for an hour. Weather conditions were terrible and had the delays been less we would have started our drive in daylight. The car itself was excellent and over the week we covered 1500+km in what can only be described as very challenging conditions. The drop off and transfer back to the airport was good and the car checks done very quickly. Overall a good experience.

It was ok but we were left waiting at the airport for over an hour when we arrived with a baby. We had to call to get them to come and collect us, despite them having our flight details. I wouldn’t use them again.

Very quick to collect us from airport, car was ready to go with no fuss as experienced with other rental companies. Guys were helpful and made the process so easy. I would highly recommend them.