Les examens de la

Icerental 4x4 in Iceland

Loved it, it was the perfect car, reliable and easy to use. The entire process from start to finish was easy and the people who work there are great.

Hello Ívar, Thanks for inquiring about my trip. First, we LOVED Iceland. It was absolutely fantastic. We enjoyed the raw nature, Reykjavik, the people, the food, the moss, the baths and so much more. The temperature though... there could be some improvements ;) Joke aside, for the rental, I will copy below the email I sent back to Icerental4x4 after their request for comments. You'll find the details explaining why I gave this score. By the way, as you will see below, I did NOT get a Tucson. I you want to discuss more about this, feel free to write me back. Taak! --- Copy of email sent --- (skipping greetings) Now, about the rental… It’s unfortunately a mixed bag. The good things: • The check-out process was fairly quick and easy. • The car color was nice. A joyful red, far better that something plain like gray. • The driving assistance equipment was fine (collision warning, GPS). • The car was reliable with no serious issues (see below). The bad things: • I did not get the car I ordered. I specifically requested a 2019+ Hyundai Tucson Diesel. On arrival, I was told it was not available anymore, the car being broken according to the representative. I was provided with a Suzuki Vitara 2018 Gas. Although the gas and diesel price is about the same in Iceland, the millage done with a diesel tank is significantly greater. Therefore, I estimated that I paid close to twice the money I should have because of the gas powered Vitara. This is not especially fun. • The Vitara was a terrible car. The interior looked and was cheap. At least it was clean. With 240 000 km on the counter, the car was very tired. The suspension was awfully rough. The transmission was also very tired, having a hard time deciding when to change gear. When climbing a hill, it was constantly doing 2 to 3 back and forth between gears before finally going to the lower one. Not especially comfortable. The doors were simply terrible. They were so light they felt hollow. Also, the system to retain them open was evidently not working and we were obligated to hold them all the time when accessing our stuff on the back seats. • Considering we took the car at the end of September (the 21st), I think winter tires should already have been mounted on the car. We faced snow and ice on the road when we were in the northern part (Akureyri and Mývatn). The tires were somewhat worn-out, not to a dangerous level but close to the level I change them in Canada. For the security of your customers, the car should have had its winter tires at mid-September. By the way, I saw other tourist cars from your competitors that were fitted with winter tires. • After about 2000 km, we received an oil change warning. I promptly checked the oil level and appearance to make sure. It was properly filled and the oil was not even black. Therefore, it was simply the reminder that was not reset properly. Unfortunately, I was stuck with this yellow warning like in the dashboard for the rest of our trip. • Three (3) times during the trip, I received an alert in the car about the radar system being deactivated temporarily. The first time was a bit scary as it appears like a major issue since the console indicator turns red. I finally understood it was not critical but, it remains not fun when you’re in remote areas in another country. • The roof tent maintenance left a lot to be desired. First, the pillows were so damp they were unusable. Furthermore, they did not look very clean. Then, the main mattress was also very humid (not damp though). I understand it’s very complicated for you since you keep the cars outside. Meanwhile, the roof tent would benefit from being opened upon check-in and left to dry for some time – or at least, minimally, the mattress. • The check-in process could be improved. Contrary to the check-out where customers usually have plenty of time, upon check-in, we are usually on tight schedules because of the planes strict departure times. Meanwhile, the process is not optimized for this and the staff processes requests based on the arrival order. Even though I planned some extra time, I still had to wait about 25 minutes for a 3 minutes check-in process. I suggest you reserve a specific line for check-ins. And since customers indicated you when they plan to return their car, it’s easy for you to plan and use the staff for check-outs when no check-ins are expected. Magnús, please take these comments constructively. I really enjoyed my trip. I just think the rental experience could have been a notch more pleasant.

Generally, the vehicle was ok. It was the perfect size snd easy to drive. However, the lights only worked on bright and then it was as bright as I would expect on for the regular setting. Also, the brakes squeaked terribly. I would not recommend this particular vehicle for a family. I did like the service though. The people we worked with were great and the gentleman that got us going on our adventure was very helpful. We added Wifi because of his advice and we were very thankful we did!!

It was great for the purpose.

The car was in excellent condition and carried us over 720Km as we toured the southern coast of Iceland, some spots quite Remote so the reliability of the vehicle was paramount. Apple car Play was a nice feature so we could use Waze and listen to our playlist during the ride. The staff is friendly and knowledgeable, and the price was very competitive. Definitely would recommend with a 5-star rating.

The rental process was very smooth and the inclusion of a shuttle service to and from the rental office was very appreciated! The vehicle itself performed really well and we had very little issues with it. The issues we had were very minor such as the driver's side seat warmer not working and moldy rooftop tent interior. Otherwise we had a lovely time in iceland and it was made a lot better by the easy process of renting and returning the vehicle!

Après avoir passé 3 semaines sur les routes islandaise avec le jimny comme ami , il ne m'a pas lâché, il es peut être un peu "mou" dans les montée sinon super véhicule super expérience super compagnie super pays merci a vous et vous recommanderais sans hésitation

we had doubts about the reliability of the vehicle but they reassured us immediately by taking a tour and checking with us. the stay went well.

It was a great car! Thank you!

The car worked, but was lackluster. The electrical seemed strange, the passenger door was drafty, there were cigarette burns in the tent and they did not seem to document the damage well as they tried to pin a dent on me, luckily I had video to show that it was already there when I picked it up.

I loved it

Great value for the cost, car was in good condition, rental process went very smooth. The rooftent was a very good option for two people as well.

Car is really old, but all works fine.

It was a great car especially with the roof tent. Very clean and maintained as well so all in all a good experience.

The car was excellent. With only 28000km it was essentially in new condition. The car was clean when we picked it up. The staff were efficient and explained the additional insurance products well. The Subaru XV was perfect for our trip around beautiful Iceland. The only downside was a lack of a backup camera.

I liked it very much. I made a trip around the island driving almost 3,5 thousand km. Average speed 90 km/h (due to limits) with a consumption of 6,3 l/100km. All wheel drive system allows for safe crossing of off-road roads. One suggestion - in my opinion that car should get new suspension or at least some maintenance service of suspension.

I didn't get the 2011 Suzuki Grand Vitara because of leaking engine problem , remote problem and bad state of wheels. It was an old vehicle of almost 300000km. I didn't take the risk so i was forced to change the vehicle for a Subaru XV. With an unjustified additional cost of 60€.

Not very happy to pay 90000 isk for a minor scratch. We had a photo of the car where the scratch is on, which was taken on the day we rented the car. I left the building feeling betrayed.

I was happy with the vehicle and service from Icerental4x4. One minor bug was the car being only 7/8 full of fuel and the agent not writing that down at vehicle issue. Luckily I had taken a photo showing the mileage of the vehicle and the fuel gauge level to show the agent at vehicle return as he was sceptical. Will rent from Icerental4x4 again.

Good car. No problem driving it all over the country. Easy check in/out.

This company was great, they took amazing care of us! When we got there, they only had the older Jimny (only 3 years older so not a big deal), and boy did they go above and beyond to make it right! The customer team was just lovely and so helpful. Pick up and drop off was a breeze and the airport shuttle was great.

The start was not much too good, we had to Wait at the airport almost an hour And after that the pickup took another hour. But from this beginning all was fine. The car was in good condition And served US perfectly.

It was more than enough for our trip, as it allowed us to go on every road we planned for.

Looking at the price and the availability due to late booking I was happy to get a payable car at all and I wasn't expecting too much. With over 238.000 km, the body, seats and transmission was in an acceptable condition, but the inside could have been better cleaned. The windshield was heavily covered with stoneblasts - driving against the sun was impossible due to scattered light. This is a major risk and life threatening - the windshield has to be replaced. The high fuel consumption was also a disappointment. Compared to the car we rented on 04/22 at another company it definitely looses due to the windshield.

Very good! They were always friendly and happy to help.