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Icerental 4x4 in Iceland

I have the car for 16 days, and the car is generally fine. One of the staff is very unprofessional in the checkout process. I bought the most experienced insurance package, and the guy warns me that dent, suspension, etc. are not covered. I have rented cars around the world for over 30 years, what's the purpose of buying insurance if none of these things are covered. If they are not, I think it should stated clearly during my online booking, rather than last minute when I am checking out a car and cannot find any other alternative. The car has a faulty flat tire sensor which is on 20 minutes after I drove off the rental location till I return the car. I call the emergency hotline multiple times, no one answered and no one called me back. I was stuck in snow once and called the emergency hotline, no one responded or called me back. I called the downtown office. The agent told me, "I just worked here, please call the emergency line." Luckily, someone drove by and helped me out. I found them unprofessional and unable to help when I needed it. Northbound experience is good, it was fast and easy, but Icerental 4x4 was disappointed. Luckily, I didn't have any other trouble.

Hi, as it happened we were given a regular, not Grand, Vitara as arranged. Wondering now if some money should have come off the bill? Guys at the office were great, car was fine and was good to have after the giant snow dump on Feb 25-6.

We received the car we were promised (Toyota RAV4) during the booking. The car was clean, low mileage, no issues. Quite comfortable for 5 adults. Enough space at the back, no transmission bump in the middle, rear seats recline. Picked up and dropped at the airport as promised. Would recommend to others.

Very good service, we happened to be collecting the car on Sunday 26th Feb when 50 cm of snow had fallen overnight. Icerental called and collected us from the hotel, they had dug the Vitara out of the show and warmed it up. We ventured off and had no issues despite the extreme conditions. All round excellent service and the vehicle was very good even on the icy/snowy roads.

Everyone on staff was very congenial and professional - took care of us even though our plane had a flat and came in late. The vehicle was perfect. Small SUV crossover brand new with great STUDDED winter tires. We were there in February so still winter and did have some icy patches but didn't have any problems.

Icerental 4X4 met us at the airport as promised and following a very short transfer we were soon in our Grand Cherokee. Whilst not new the vehicle had good tyres and ran well. We were glad to have such a vehicle on the Sunday following the highest snowfall in Iceland since 1931. I would definitely recommend to anyone looking for a good value vehicle. In fact my daughter is visiting in June and will book with Icerental 4x4

Absolutely perfect. Great communication, really friendly, very professional, brilliant car. Best car rental company i've ever experienced. Highly recommended.

Icerental 4x4 has a great customer service and we got an all time reliable car! No problems at all and everything for a great price.

I had a great experience with Northbound and Icerental. The gentleman was not at the airport exit because he had to drive another customer, but when I called he assured me he would be right back (it took him only about 10 minutes to arrive). Very prompt service. The rental spot is just 5-6 minutes down the road. It was very easy to get everything signed and situated. We had rented a Dodge durango, but they did not have one so they upgraded us to a bigger Nissan Patrol with a top basket for our extra bag free of charge. It was a great experience overall and the price was fantastic. Would highly recommend and will definitely rebook with them in the future.

Overall, we had a great experience using Northbound for our vehicle rental during our visit to Iceland. The price was comparably the best we could find while still providing all of the protections and amenities we needed. The rental process with Icerental 4x4 was smooth. They picked us up at the airport and delivered us to their facility in Keflavik, walked us through the checkout process and gave us some excellent driving tips. When we returned the vehicle, the process was just as smooth and we were delivered to the airport without any hassle.

The staff at Icerental 4x4 are friendly, helpful and prompt with the airport pickups. I hired a Nissan Patrol 2008 model. We traveled quite some distance in the car, with 7 people it was ok albeit a little cramped and we had to use the roof box for 2 items of luggage. The winter tyres were in good condition and we need most days. The only criticism with the car is that the steering head some play in it, which, made driving a little challenging in high winds. Other than that every thing was great and I would use these again. Many thanks to the staff at Icerental 4x4 for a great holiday experience.

Overall the service was decent. But I would recommend anyone who looking for a car to rent newer models. Iceland roads (especially in winter) can be slippery.

Great service and car. Will rent again in the future if we are going to Iceland.

Overall, renting from Icerental 4x4 was a sub-par experience. To start, no one was at the airport to pick me up at the time of arrival. I had to call the office twice before someone finally arrived, waiting over a half hour in the process. Secondly, the interior of the car itself was pretty dirty (as in dirt dirt, not trash everywhere), and the wipers did not work consistently throughout our trip. The rental customer service person even apologized about the wipers when he had to take us to the airport in the car for our return flight and saw how bad they were. Lastly, we were never given any instructions on how the car return process would work, and how we would get to the airport. We needed to return the car by around 6 AM in order to make our flight in time, and were never told if they would be open at that time, or whether there would be someone there to take us to the airport timely. We emailed them two days before our flight with the question and received no response by the next day. We even went to their location in Reykjavik during their business hours to ask and their office was closed. After following up again via email we finally received a response, someone was present at the office at 6, and they were able to take us to the airport timely enough.

It is unfortunate to let you know that my experience with your company wasn't really good. First of all, despite indicating the time to fetch us at the airport, we waited for 30mins before we found the guy for our car rental. Upon reaching the company, things were very rush as your employee was rushing to fetch others from the airport. Things were not explained to us clearly and when yiur guy told us that the car has full tank, it was only 3/4 full. Next, i wasnt told that the car backwiper was not working. In addition, one of the right door could lock properly. As a result, throughout the journey with heavy winds, our door was constantly shaking. This makeus feel extremely worried throughout the trip. Overall, i must say that my experience with your company was not a very good one.

Very good, one I was able to speak to them and ask them to collect us from the airport. The car itself was all that we expected given we had rented a 2008 car. There were one or two problems with it which we reported back to Iceland 4 x 4 - the brake light kept coming on and then going off, there was no working rear windscreen wiper and the sat nag would not always connect in the car - at times the passenger had to sit and hold it! However, these were minor niggles from persons who normally drive the latest Land Rover 4 x 4's!

We like the crew working at Icerental 4x4 and the service they provided, we didn't have any issues with Toyota RAV4, great SUV and good milage for the ring road trip and a few gravel roads we needed to take to some major attraction sites. Enough space for 3 of us.

4X4 Vitara perfect on road and way

I'm glad to get this opportunity to write a brief feedback. Our stay in Iceland was epic, me and my friends enjoyed it pretty much. However, the car rental part was what made our journey rather unpleasant. The car was relatively dirty when we rented it. The staff then told us to be aware of the strong wind that might damage the car doors as there were many examples of it and that the insurance does not cover this part. We were, therefore, very cautious during our stay in Iceland. On the last day when we were returning the car, the staff charged us 100,000kr due to the damaged front door of the car, which looked completely intact. We tried to dispute it, but the effort was in vain. The staff insisted that we didn't protect the door and his attitude wasn't remotely friendly. The whole situation seems pretty sketchy and deceptive. He made us pay straight away without making clear statement. If we ever come back again, this will be the last car rental to take into consideration.

Excellent. Vehicle was precisely as advertised and was in good condition, handled roads well. Our drop off was very efficient and we waited 0 time to be transferred back to the airport. Unfortunately our pickup was approximately 1 hour later than we had requested however the company was apologetic and made it right by us. We were able to decline CDW as we had been told by northbound that we could so that we could use insurance through our visa. Our questions on the northbound website were answered promptly by a real person.

On our recent trip to Iceland, we rented a Suzuki Vitara, despite some concerns about driving in Iceland in the winter. The car got us around safely and comfortable, even during a tense bit of driving through a snowstorm. The staff were friendly and helpful upon pick-up and drop-off. My only suggestion is to put a large sign outside the rental location, as we had trouble finding it when we brought the car back. Thanks for helping us have a wonderful trip in Iceland!

everything was fine, the customer support was polite and very responsive.

Overall experience was positive, the staff was extremely friendly and the process of rental and drop off wen smoothly. Our main concerned was with the maintenance of our vehicle, the front wheels had a lot of shaking and small pot holes would cause the vehicle to veer from side to side. This started from the moment we picked up the vehicle. We understand that we chose an older less expensive rental, but vehicle safety should still be high priority. Other than that I would recommend the service we received to friends and other travelers.

Within 12 hours, the car I rented had a broken trunk (and in turn the lock button on the remote didn’t work) and a broken passenger driver side handle. I was supposed to get a replacement vehicle but it never showed up nor was anything communicated to me why it didn’t show up. Overall the car worked well enough for us but I am not sure that I would rent from them again.