432 reviews for Go Iceland
Verified reviews from our customers that rented a car from Go Iceland
I was very frustrated with the car rental.
Even though the car worked just fine it was old and had a lot of wear and tear on it. When we first saw the car, we walked around it and took pictures of some of the damage. We also pointed out other areas and the person said, “that’s no problem” “we see it” he then wrote the slip and gave us the car.
Having an older car that had dings and dents didn’t bother us until we went to return it. When we went to return it, he accused us of making some of the dents. He said that we must have climbed on the hood and dented it.
This wasn’t the case at all. We never climbed on the car, never had any accidents or anything even close to an accident. I didn’t appreciate the way he handled it.
He then said that he will submit it to the main office in Reykjavík. If they have pictures of the prior damage then we are ok. If not, then we are going to have to pay for it.
Again, I thought I was accused of something I didn’t do. We purposely didn’t drive off-road, into the highlands etc. we stayed on main roads the entire time.
If they end up trying to charge me for something I didn’t do, we will have bigger problems.
Tyler
rented a vehicle
in May 2022
Good
The pickup at the Kaflavík airport was somewhat chaotic. There were many representatives of different rental companies waiting at crowded arrivals hall holding tables with many small rental company logos at the same time but no northbound or go iceland. We had to wait for the pickup guy with go Iceland logo approx. 20 minutes. It must have been a rush hour as the capacity of his shuttle was filled up as soon as he emerged even before he entered the arrivals hallway. At the rental agent desk there was a queue of clients too. I was a little surprised about the costs of a premium insurance we were advised/pushed to purchase additionally and that has not been clealy communicated in advance at booking on northbound web that made up around 1/3 of the rental price of the car itself (around 240 eur per week). The rental agent told me the car was rented practically without any necessary insurance coverage which I found quite odd. Anyhow I would recommend to take the premium insurance as it simplified the car return at the end of the week and honestly on Iceland you may very easily get the car damaged in any way by gravel, wind etc. not to mention the F-roads you would be often tmpted to try in highlands no matter how you drive. Another surprise was the car handover by the rental agent guy who just showed us the car over the window with engine turned on. It's obviously up to you to check the car state and take the pictures of everything issuable in order to have some records of evidence. Ours had an engine control unit error light on (how odd) and several minor defects in painting, not even 2/3 of fuel in tank (although full fill tank policy on takover and return has been anounced at the desk) and as it was a plug-in hybrid and it had a completely depleted battery which otherwise itself should give you over 50 additional kms of pure EV range on 2021 tucson. Not to mention that a 1.6turbocharged petrol engine on rather heavy plug-in tucson pays its consumption toll without the proper electric support. Again I had no knowledge in advance I would get a plugin hybrid version instead of pure petrol. To be honest, to receive a full tank on plugin hybrid one would not expect a depleted ev battery and no local charging key/card and proper ccs cable for public charges supplied. Otherwise the car was perfectly clean and in a good condition. Although the engine ecu error light somewhat scared me all the time, the engine luckily had no apparent defect and it drove rasonbly well even without ev cpability but the consumption was rather high. Tucson 2021 is a good and comfy spacious suv that can easily carry 2 big suitcases at the back but note that it is suitable for just somewhat 'light' terrain and there were situations in highlands where I did not reallyvhave courrage to push it through. An additional warning regarding driving in Iceland - keep the speed limits even on long boring liner-like long totally empty roads with no cars at all. A police car not clearly distinguishable came in a second in opposite direction and measured us at 113km/h instead of 90km/h which resulted in stupid 270eur fine. As regards the car return, as said with the premium insurance coverage the rental guy did not give much attention to car condition and did not even bother stop phone calling while taking the keys over. In fact I received no confirmation on car return at all not to mention the confirmation on good state which I find really odd. My general rental experience was therefore somewhat mixed up.
Daniel
rented a vehicle
in April 2022