Reviews for

Car Rentals in Iceland

From start to finish, my experience with Star Rental was flawless. Their staff was very friendly and helpful. They answered all of my questions about driving to the south side of Iceland. The Suzuki Jimny was very cool mini truck to rent.

No one ever explained the insurance options to us, so when a rock caused a chip in the windshield we had to pay out of pocket for the repair as your company did not accept my personal auto insurance papers. We would have bought the insurance in the beginning if explained. This was very dissapointing and the reason I would not consider renting from your company in future trips or recommend to others I know traveling there. The car was fine and staff were very nice

Our week in Iceland was fantastic, thanks to our 2022 Mazda rental! Navigating the country was a breeze, and the prices were unbeatable during our search for rentals. The complimentary airport shuttle was a convenient perk, prompting us to extend our rental by an extra day for just an additional 20 pounds! Without a doubt, we would choose to rent from here again!

The car was perfect to accommodate a group of 6 in harsh Icelandic winter conditions. It drove really well, had ice spikes in tyres (very useful on icy roads). However, it had a dent (size of a human palm) in the rear bumper from a previous crash. I’ve never received a damaged vehicle in a car rental for full price. Fortunately, no impact on security or driving. Service staff on site was really nice, helpful with tips and the driver who took us to and from the airport was very nice as well.

They did an upgrade for me it was a Ford Kuga. Very quick and the staff were very polite.

Car hire was simple and easy. We were picked up from the airport and taken to the Ring depot. Paperwork was simple and we were on our journey very quickly. Return at the end was also very simple. I recommend Ring

Hello, we hired a 2023 JEEP COMPASS; Automatic from GOICELAND for 5 days. When we arrived, the pick up and drop off was smooth and quick and easy to find at the arrival hall. We arrived at the company office and was served by a woman at the desk didn’t introduce herself so I couldn’t get a name. She was rude, she just took our driving licenses and just briefly explained the speed limits by telling us to read the leaflet, and then after she gave us the keys and told us the car was outside without explaining the car description so we were just handed the keys and left. We then returned the car on the 8th of January, was severed by the same woman, had a parking fine for parking on the wrong direction of the road but none of this was explained on arrival verbally or on any leaflets either. She just said you need to pay even though this should have been mentioned. Her customer service was definitively not approachable or friendly and I wouldn’t recommend her to anyone.

Will definitly make my car rental thru Ivar again, everything was a breeze. He picked us up at the Airport, the rental facility is just a short drive from the terminal. Car was in excellent condition, dents and scratches were immediately shown and documented without even asking. We drove the whole ring road and not a single problem with the car, it even had spikes without any extra charges. Upon returning Ivar was already waiting and dropped us off at the airport. Never had a better experience with a car rental!

Thank you for everything. The car was perfect for us for two people. The staff were helpful. Only one thing we recommend you: 1. Please ove the partition (separator) grid further back to make more space for some things (for example jackets, ski caps, gloves etc.) I think will be enough place for the luggages, but the driver can take off the coat and no need to get out of the car without a jacket in the wind in the rain or snow.

The rental was perfect. Hlynur was very kind and picked us up at arrivals. He described the vehicle to us and gave us advice on driving in Iceland. Very important: in the van there was an unlimited internet key for nav and internet. Very very cool!!! We paid and left. Completely self-service and quick return directly to the airport. Highly recommended

It was a brand new car, fully equipped andready for the snow and ice conditions. The service was also perfect!

TRES CONTENT DE NOTRE LOCATION JE RECOMMANDE

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Good car. Perfect for what we needed it for. Handled the wintery conditions well. Very quick and easy collection and drop off. Staff polite and friendly.

Very easy company to deal with. People were friendly and efficient. Car was perfect for the wintry conditions

Using a campervan to travel around Iceland was the best way to see the entire country during our stay. I just wish we had went with a different rental company. To begin, they told us that we could use the camper battery to heat the van at night, while the engine was off and it should last 8 hours but it only lasted about 1 hour before the battery got below half charge, so we were cold the ENTIRE night, every night. Then, we would have to turn the car on to reheat the van in the middle of the night. One night, the battery of the van died while the car was still running (likely indicating there was something deeper wrong with the van). We called the 24 hour number to get assistance from the roadside assistance we PAID to have at our service and we were directed to find someone closer to us with jumper cables because they would have to charge more with it being after hours because it was 2am. So we just paid a local tow company $170 rather than use the 24-hour service to help jump our van. We were never reimbursed for this, when it was clearly an issue with their van and not us leaving the battery on when the engine was still running. To top it all off, a small crack was made in the windshield. We knew that this would need to be replaced but, again, we paid for insurance so no worries, right? WRONG! We were charger $870 to replace the windshield and told that you make the insurance claim later to get your money back. They said we would need to call back and request the final invoice to submit to the insurance and they would not just send it over to us. They had to make an ‘incident report’ about the windshield and this process to an additional 1.5 hours because they were busy and chaotic. Thankfully we allotted for extra time before our flight because this was not extra time that people normally would expect to spend dealing with a rental return. We also found traces of rodents living in the van at some point (hopefully not while we were in it) but the pillows had chew marks in it and there was chewed paper on the floor of the van that appeared to be a nest, along with fecal matter than we had to clean. I would advise you NEVER use this company for your rental needs. Please look into any other option for Campervans to see this beautiful country.

The car was better than average. Three small observations: 1) the rearview camera was easily obscured by water, even after cleaning, making it virtually useless, admittedly a design flaw which a rental agency would be unable to fix; 2) the car had no manual, meaning we had to search online to understand some of its features, such as the different drive modes; 3) the floor mat on the driver's side did not have an eyelet to hook onto the post on the floor, meaning it moved around as our feet moved around. The Go Iceland experience was better than average, with one exception: no one met us at the airport; we had to call and wait for someone to arrive. Had we been told this was the procedure, we would not have been disappointed.

We had a great time in Iceland with the Toyota RAV4. We went around the whole island and saw a lot of this beautiful country. If we ever go back we definitely would rent al car again with MYCAR.

Dacia Duster is good car for using in a ice road good balance. Recommend

it was a ford toug or something but yes very good vehicle in the snow

Positive points: - We rented a Dacia duster and got a jeep. - Customer support 24/7 - Drop-off smooth. Negative points: - The woman which was dealing to us at the pick-up was EXTREMELY unfriendly and scared us on all the ways we could get hurt and destroy the car in Iceland, she also pushed us to buy the platinum insurance. Although she gave some useful information to us, we felt really unhappy and insecure after getting the car. - although we had the platinum insurance, the cars didnt come with tires with spikes, that make it EXTREMELY dangerous to drive in icy roads. We were not informed about that until we found ourselves in a dangerous situation. We thought that it was standard in Iceland in winter, and it seems that for other rental companies it is. This feedback was also given to the rental company direclty. - Although the car that was given to us was hybrid, it was unable to charge by itself while driving. We tried to charge the car but appropriated cables to charge it to a station, were not provided.

Passenger door was broken and we ended up having to switch vehicles the next day

The only thing that was a bit tricky was the lever to open the gas tank. It wasn’t really working properly. I had to find something to keep the lever up and go to the tank and try to open the little door. Otherwise, very happy with the service. Also, the WiFi service was great. It would have been so much harder to follow gps directions without it. Was very reassuring to know that I was always within reach, even in more isolated areas. I am overall very happy with the service provided. Will definitely recommend and use again if I ever go back. Thank you!