Recensioni per

Star Car Rental in Iceland

Friendly and helpful staff. Pick up of van ran smoothly. Van in great condition. Could improve kitchen equipment with can opener and a second set of cups. full gas canister should be provided. More tourist/maps and camping guides would be useful. At time of booking you could offer a discount at your guesthouse. Overall great.

our experience was excellent- it was easy to organise online- we had some queries early on regarding accomodation and car collection and the responses to these were quick and very helpful. The pickup was great- the van was brand new and well kitted out- we found it very easy to travel in and very practical. All in all a very positive experience and I would highly recommend both Star car rental, and Northbound for their prompt and efficient service.

perfect

The pick-up service and drop off was very good as were your personal. The van is small by North American standards, but was reliable and had good performance. A couple of things: A roof rack would be very helpful. I brought a bike (I was led to believe it would fit under the bed - Not.) and had no place to put it while driving except on the bed. Also, if you are alone (as I was) there are blind spots that make going in reverse perilous, to say the least. I would definitely use your company again and have already passed on your info to another couple wanting to visit this Fall. Take care.

We had decent experience with Star Car Rental. I booked a new dacia dokker 2016 camper but got a car with 60k. This is not expected. I happy with the performance of car but would to check from a different company as well if I visit Iceland again.

good

I would not recommend using Star Car Rental. From the get go the gentleman who worked there was fairly blunt and impolite to us. When we arrived we went through all of the paperwork without problems and paid the 'hold' amount. However, we were then taken to the vehicle which had a door that was visibly damaged. This was on the driver's side and prevented the driver from opening the window whatsoever. We were told that all of their vehicles were rental and that this was all that was left. We were not offered a discount (mind you he had already got us to pay for it!). We made it clear that we were not happy with the vehicle and even more unhappy that he had taken payment prior to informing us of the problem. When we discussed going to an alternative car rental company he finally offered us a discount but it was only about 5% of the total rental cost. We were unsatisfied with this and said we needed some time to look up alternative rental options. At this point, we were told that he actually did have another car (same make, model and year) but he would have to fetch the keys. He returned ten minutes later and we headed off happy enough with the vehicle but rather unhappy firstly, about being made to pay prior to the disclosure of the damage, and secondly, because it appeared that we were lied to when we were initially told they had no other vehicles. The rest of the trip ran smoothly, the vehicle was great and we thoroughly enjoyed our trip. On the last day we had to replace a flat tyre. This was simple and all the necessary tools were present. However, on our return home I found a 5000 krona deduction to my bank account. This was apparently due to the cost of the tyre. This was poorly handled. I received no warning or courtesy message about how much my account was to be deducted by or what the reason for it was. I had to contact them to find out why the payment had been taken, and again, was dealt with in an impolite manner. On the other hand, I would thoroughly recommend using northbound.is, they have been brilliant. Very reliable and super quick response to messages, additionally, they offered us the best deal.

The Dokker was perfect for our Iceland trip (we did the ringroad). It was quite new, the equipment was clean and thoughtful, the matress was good. The only thing I could critize is that it had no insulation at all, the inside is all sheet metal. The guy from Star Car Rental was great. The airport transfers were smooth (though in the middle of the night), so was the pick up and returning of the Dokker at 22h. After a quick check of the underbody we were cleared and transfered back to the airport (just a 5 min. ride). The Northbound service was really good as well. I had some questions prior to the booking and afterwards and always got a promt reply.

Great experience. PIck up at the airport was on time. The transfer to Star Car Rental was just minutes away. Van was new (only 3000 km on the clock) and in perfect condition. Return was on time from our guesthouse in Reykjavik.

Star was such a great company to go through! They made finding a rental extremely easy! Instructions for pick up and drop off were clearly explained and they even gave a map and suggestions! I would definitely recommend them!

I had a great experience renting with Star car rental. We were picked up at the airport shortly after arrival and received our camper van in clean and good condition. The heater in the camper van works great at night especially during cold weather. Gas mileage was good. Very spacious in the sleeping area. All the cooking utensils were in the box. One thing to note is the wifi device stopped working after the first day. My iPhone said I was connected but I couldn't browse the Internet.

We loved the campervan! Cozy, warm, reliable. The heater was a big plus. The winter tires helped us navigate some icy roads and gas mileage was decent. Our contact person, Odin, went out of his way to meet us at the airport 6 hours earlier at 6 in the morning! The driver and passenger seats were a bit difficult to maneuver ( cramped) but we're slender folk and made it work. We preferred our own backpacker stove but overall loved everything! We miss our little home on wheels and plan to return. I highly recommend the Davia van and Northbound!

The camper from Star Car Rental was exactly as advertised. The staff were polite and friendly. They were able and glad to answer any questions I had about the camper and about driving in Iceland in general. Pickup and drop off of the camper was punctual and easy. I would certainly rent from them again.

We spent 6 days touring southern Iceland in a Dacia Dokker camper from Northbound.is / Star car rental. There were many options for camper rentals in Iceland and we chose based on very clear information and price. With some of the other comparable options it just wasn't clear what exactly would be included or covered, and we didn't want to spend any of our vacation dealing with logistics. The customer service was top notch and friendly, the only problem we encountered was with our mobile wifi which was sorted promptly. I would recommend a larger option if you can afford it. The Dokker was sufficient, but a larger van would allow us to cook inside, which would have been great.

Overall experience was great!! Fantastic customer service and really friendly people. Had an issue due to snow getting into the heating system of the van - no problem at all to change the vehicle at no extra cost and get me back touring asap! Highly recommend these guys!!!

Fantastic. We were going to rent a room en Reykavik, but heard about carrental. Thank God we decided to do that. Everything was splendid and the trip in the nature were great. No complaints what so ever.

Car was very good, Star car rentals were very friendly and professional. Cost was a bit high

No major issues. The last day the Webasto heater stopped working temporarily.

Excellent !!!

We had an excellent experience driving a camper in Iceland in general, and renting from Star in particular. At the ungodly hour we arrived our host at Star took the time to welcome us with good coffee and cover the essentials foreign drivers must know. The camper was exactly what we expected and handled really well. The bed was very comfy and two people with modest luggage will find enough storage room. The curtains made a  pleasant difference! Suggestions: If you rent a camper bring a duffel bag instead of a suitcase (it won't fit in the space under the bed) and, be smart, get the gravel insurance... There is a LOT of gravel all over! Daniela M. US

The renting process was nice and uncompilcated, pickup at Airport was also nice. General informations about driving in Iceland were provided. We had to refill the window cleaner, but got paid for it. The car was ok, it is not very good isolated, e.g. you can feel the wind coming through the window open/close buttons. However, heater at night worked. At all, the car felt a little bit cheap, e.g. the Key. Since we were often leaving camping sites early at the morning it was a little bit disturbing that you have to slam the doors to close them, what was very loud. But I think thats normal for a Dacia and can be expected. However, it did it's job.

we had a great time with the dacia dokker camper!! it was our home for two weeks and we loved it. it had all the space and storage capacities that we needed, as well as camping equipment, fitted into the car in a very clever and inventive way. we needed less fuel than we had expected, and the car was nice to drive. we were happy to have the heater in the cold and rainy nights (at first, i was a little shocked by the weather coming from european summer with a temperature difference of 15 degrees). paperwork was efficient and the people doing the transfer from and to the airport were very friendly!! thank you ;)

Star car rental was Top service, i will defenitley recomend it they are helpful and trustworthy. having the insurance covered  included in the price was a plus, not many companies do that. and their service is great

We were very happy with our trip around Iceland! The staff from northbound was fast and helpful. Our car from Star car rental was perfect for our trip and we enjoyed travelling through Iceland with "our" small camper,  the Dacia Dokker.

We had a fantástico experiencia in Iceland Thank to the camper van we rent. It was the best offer I seen and everything was as we expected. Thank you very much!!