Recensioni per

Car Rentals in Iceland

Airport transfer and pick up smooth. Vehicle condition was expected due to age of car, dents, rust and scuffs all pretty standard in Iceland. Drop off was an unnecessarily stressful. Accused of damaging the car on the drivers door. Damage was there pre rental and noted on the contract damage before pick up. Staff member showed picture of door in their records showing two dents present, arguing that this is the damaged that was there prior to rental and not the damage now on the door. Records were clearly not accurate as the two dents in their pictures had 'magically' disappeared. Other staff member stepped in and agreed that they records must have been inaccurate and we were not liable for the damage. Just be sure to scrutinise the car and question/record (take a video) all damage before taking the car. Shame as all other staff we encountered were helpful and friendly. Maybe he was having a bad day?

WHAT AN AWFUL EXPERIENCE WITH GO ICELAND AWFUL !! I WILL NEVER DO IT AGAIN WITH THEM FIRST OF ALL THEY CHARGE ME TWICE THE AMOUNT WHEN I PICK UP THE VEHICULE IT MEANS THEY CHARGE ME TWO TIMES THE AMOUNT OF 1500 EUROS AND THEN I HAVE TO PROVE IT FOR THEY DID NOT WANT TO RECOGNIZE IT, IN SPITE I SEND A COPY OF WHAT APPEARS ON MY BANK ACCOUNT SO I HAVE HAD TO CALL MY BANK AND ASK FOR HELP... SO THEY AT LAST RECOGNIZE THEIR ERROR AND GAVE ME BACK THE 1500 EUROS THEN I GOT A PROBLEM ON THE CAR WITH THE WINDSHIELD WHICH FEELED OR CRACKED BECAUSE OF A THERMAL SHOCK:( NOT A ALL MY RESPONSABILITY ) JUST THE COMBINATION OF THE VERY COLD TEMPERATURE ANT THE HEATING INSIDE THE CAR WHEN I PUT IT ON IN THE VERY EARLY MORNING IN THE MOUNTAIN AREA, SO I HAD TO PAY AN EXTRE 600 EUROS THEY NEVER WANTED TO BELIEVE. ME AND SAID IT WAS ONLY DUE TO A GRAVEL CAUSE SO AWFUL EXPERIENCE WITH GO ICELAND; NEVER NEVER AGAIN WITH GO ICELAND

Overall, I am satisfied with the whole experience. I was always informed, for example when there was a change of the phone number etc. The vehicle had dents and other smaller damages, but these were explained when I picked the car up and there were no further issues with it. There was somekind of a warning symbol in the dashboard, but it was probably due to somekind of sensor failure, meaning it really wasn't an issue. And if I wanted, I could have called about the issue, but it didn't seem problematic and it really wasn't.

Bad start for the pick-up. They asked a deposit of 2500€ what wasn’t possible on our credit card’s. Then they forced us to take an insurance instead for 195€. When we got the car , the car was full of scratches. They said everything was on paper and we didn’t have to worry. Glade we toke a lot of photos before we left. On our way we discovered a lot of Flaws. Like handbrakes that doesn’t work etc. When we turned back the car , it was another guy how checked the car and tried two times to blame some of the scratches to us. Luckily we had our photos from our pick-up that we could show to him. After all , not a good experience with icerental 4x4.

There were a few cosmetic remarks, but overall the car was perfect for its age. Technical problems with the sensors. But apparently this model has this weakness. I traveled nearly 2500 km. And everything was fine.

Everything as promised, 2007 is not a young car, so, few thinks related to the age, but overall it was great trip.

Hello, We had an amazing experience driving the car around Iceland. We didnt find any problems except the Carplay wasnt working well everyday when we start the car. Although we were using the original apple cable, it wasnt working. We have to unplug and plug it couple times to make it work. Other than that, it was perfect! Thank you!

Fara rental company is reliable. The employees are very friendly and thorough. The car that I rented was really great, with wifi that eased navigating Iceland.

The experience with LAVA could have gone way better; the vehicle had multiple issues and ultimately LAVA also admitted that they should have checked it better before handing it out to me. The refrigerator was not working properly, the backdoor did not open/was blocked, the gas stove can was almost empty already, the electricity ports in the back of the van (usb and 12V) were not working well, the water tank was leaking and the inside of the car smelled TERRIBLY: probably they painted the wooden plates in the van very recently and did not let the air inside the van change or just breathe, so it really felt like toxic fumes when I first got into the car. Eventually after 3-4 days the smell situation was better, but still not ideal. On top of it, on my first night, when it was time to go to sleep, I tried to make the bed and only then I realized that the 2 mattresses in the car were not matching in size, meaning I had to sleep on only one (there was no room to align them together). In my case, this was a "small" issue cause I traveled alone. But in the case this had happened to a couple, that would have been a huge problem, making it not possible for two persons to sleep in the van. On my second day I went back to LAVA office and asked for another mattress and to check everything else, cause I had to spend 15 days in that car. Martin, the employee who took care of me was really kind and helpful, and also very sorry for all the issues. They offered me to change car but honestly the one they offered was even worse (refrigerator and water tank were not "fixed" and at every turn they would have fallen on the ground), so I declined this offer. I have to mention, when the mechanic guy came out and I asked to check the backdoor and fix it, he answered with "I have to go to lunch now". It was 11am and I was already there waiting since almost 90minutes. He took a hammer and "fixed" the backdoor. I then apologized, thanked him and said I would leave. Worst icelandic experience of my 2 weeks. All around, I knew the Nissan NV200 was the cheapest option, and in all honesty I have to mention that the car (engine, tiers etc.) worked smoothly; but it is BY FAR very different from the pictures on the Northbound website. If I had known that, I would have gone for a different model. LAVA then tried to make it up for it and refunded me with 250€ at the end of my trip, which was nice even though it is not much at all. At least they appeared to be sorry and apologized for all inconveniencies. I am also sorry I had to go through this, I am a very easy going person and I don't like to complain etc., but in this case it was all just too much. Regarding Northbound, you guys offer an amazing service and what I value the most is your customer support. I have been in touch with Thordis for weeks and she always found the time for replying to my many emails. Simply awesome!! I know that in Iceland the competion in the car rental field, with camper van and so on, is very tough; nevertheless, opting for the cheap solution and selling it as a "great offer" when it really is not so great, might work as a boomerang. So my suggestion is either to lower the price for this old models with huge amount of km (my Nissan had more than 140.000 km when I picked it up) or to offer better solutions for newer models. Thanks again, Luca

Very weird and unsafe request for credit card information (name, number, validity date and cvv) via email, but otherwise fine.

Great company and kind and helpful people. The car was not new, 260000km, but it did the job! Good choice

Very nice staff, quote good car (the only problem was with blowing / heating - I could only make blowing on the windshield, the other direction didin't work).

The car was new and good for 2 of us to drive around even the up hills.

Everything went right, the car was very good, no problem during our trip. People were nice and kind, Our experience with Lotus was overall great !

Car was ok, but with lot of scratches. The arrange thing for me is that Lava Car Rental didn't give me any documents after car returning. They Just said that everything is ok.

The car was perfect! It made our stay at Iceland wondeful!

Far From Perfect But Did the Job. We have hired many a hire car before but never had one in such an old beaten up condition as this. It did not fill us with confidence on pick up. It was obviously well used, many thousands of km on the clock, bashed, scratched, the rear doors felt like they might fall off, the power sockets were a bit unreliable/rusty, etc - I could go on…….. Having said that, it did the job perfectly and went everywhere we wanted to go without incident (and we travelled a long way, used F roads etc). So maybe looks aren’t everything. It was reliable and that’s the most important thing. The Lava guys were very helpful and efficient too. I would recommend.

A bit basic, but charming and comfortable. Not a whole lot of storage, so for longer trips it might be a bit too small. Go Campers were absolutely amazing. 10/10 will go again

The car was great and all the process ran smoothly. Only one small thing happened, the rearview mirror from the passenger side was cracked and we didn't notice it when we took the car. But we called the service of Go Iceland and they took note and apologized for it.

We enjoyed our experience with the van rental. The van had everything we needed for our trip and drove very well. It was also very good on fuel which kept our fuel cost down so that was a plus! When we picked the van up it did already have some superficial damage but these defects were recorded by a member of staff so that didn't bother us at all. Overall our experience with Lava was a great one, when we mentioned that the offer we chose on the website stated free GPS, we were actually upgraded to wifi due to the GPS holder being broken so that was very kind of you. Only reason I have given 4.5 stars instead of 5 was because our cool box in the back of the van unfortunately stopped working half way through the trip. Also, I think it would be a great idea to include a jump pack in all rentals just in case, especially for Iceland travelers due to the periods of time which can pass on the road without coming across another car or village for help. Luckily we didn't need one but like I said, I think it would be a good idea for future reference. Thank you!

Fara was an excellent company to rent from. The whole process was smooth and easy. Before my trip I reached out to extend my dates and they willing to help me out. On site every was lovely and easy to talk to. I would definitely rent from them again.

All was ok, the free shuttle from the airport, the car was as expected, I recommend

What a service, great customer service, The car was excellent and communication with Northbound is excellent and all my queries and questions were answered almost immediately were professional. The procedure for hiring and returning the car is very fast and then transfer to the airport. Thanks to MyCar rental car and Northbound.