Rezensionen für

Car Rentals in Iceland

We were upgraded to a BMW suv. It was great!! My only slight negative with the experience was that we had a long wait when we arrived to pick up the car.

Easy pick up and drop off. No issues with the car, straightforward car rental.

Overall good experience. Had a few hiccups. No-one was at the airport with sign when we arrived. Had to call and they sent us the information. Also the car was a bit old and the usb did not work... which meant we could not charge phones or use music from the phone. The rental process and return was fast. Had to wait over 30 minutes for shuttle after returning the car though.

The original rental we were given had done 120000 K, looked older than the car ordered and had to go back as had problem with suspension. That meant it had to go back after had driven to Grindavik. The next car we got had wet seats, appeared to have been through car wash with a window open. We took it and it dried out, but overall felt I would not use the company again.

Our Suzuki was perfect for our family of 4, enough room for all our bags, plenty of room for the kids in the back seat, the car was clean and reliable, especially when went a little bit off road and on the gravel roads. Loved the driving experience in Iceland. Good on gas too...

Mi valoración por lo general es buena. Intentaré no enrrollarme mucho. Recepción del coche: Nuestro vuelo se retrasó dos horas, al llegar la persona de Lagoon no estaba en el aeropuerto esperando, pero tan solo esperamos 5 minutos y apareció (entiendo debido al retraso del vuelo). A la hora de alquilar el coche todo correcto. Nos explicó con todo detalle lo que habíamos contratado y si queríamos contratar algún seguro más. El coche era exactamente lo que habíamos reservado, un Dacia Duster Diesel. Te lo entregan en una cochera dentro de la oficina donde puedes verlo y hacer fotos y videos (si lo deseas, aunque lo recomiendo) para ver los desperfectos que tuviera. Si hay que poner algún punto negativo, es la limpieza del mismo. Por fuera estaba limpio, pero por dentro la verdad es que deberían esforzarse algo más. No es que es que estuviera asqueroso, pero daba la sensación de que no les hacen una limpieza en profundidad (de vez en cuando) y algún que otro ambientador no vendría mal. El modelo era de 2017, exactamente lo que contratamos y con unos 100000 Km. El coche se comportó estupendamente, va realmente bien, éramos 4 personas con todo nuestro equipaje y la verdad, me sorprendió lo bien que va. Dimos la vuelta a la isla completa, fuimos a Askja... Devolución del coche: Muy rápida. Destacar que revisan el coche por completo y lo arrancan. En este tipo de coches y con las carreteras que hay en la isla, como no vayas con cuidado, puedes destrozarlo, entiendo que hagan estas revisiones. Como dije antes, valoración buena. Volvería a alquilar a traves de Northbound.

Excelent

Very good overall experience

Great and useful!

Very good. I was apprehensive about all the horror stories on the internet about car rental from almost all vendors in Iceland. I experienced no such issues with Lagoon. There was no one in office when we picked up so the 15 minutes wait was very fair. However, the car's cosmetic condition was worse than documented and it had 3/4 full fuel vs full on the documentation. Lagoon rep updated both (wish it was correct to begin with- esp the fuel). Also, as soon as we started driving, the car started showing various service/maint. messages. I send an email via the website and they responded reasonably quick assuring me that the car was drivable and didn't need service and it didn't for rest of the 9 days I had the car. However, it did cause me anxiety to reach another town with what I initially thought was a crippled car. Return process was rather too slow. There were two reps that were helping 1 customer each. One left as soon as she was done with her customer while 3-4 of us were still waiting in line. Then the other guy left as well. Before you knew it, two van loads of about 20 folks showed up to an empty counter. One guy reappeared and immediately got busy (not with the customers). Luckily the van driver, checked me out in under 30 seconds and took us back for our flight which makes me wonder if Lagoon needs to have a better process or staffing to handle the volume. Having said that, it was not a horror story, the car worked well for all the 10 days we drove it, there were no overages, trust and pleasantness were maintained at both checkout and return. So would I rent from them again, absolutely (unless they are way more expensive than others).

The experience was great. Connecting at the airport went smoothly as well as drop off. The Suzuki Jimny performed well even driving through the rivers. The rental car rep. provided some great tips on driving in Iceland. All in all I have no complaints.

It was really good except that you couldn't provide the car I had booked when I arrived. I had to wait the morning after and I had to wait among new custumerswaiting as well. And you still had no car for me ! Because I got really angry waiting and realizing you had probably practiced overbooking on me, the team finally managed to find one. I had to come back tothe office 10 min later as my window (I had put down) culdn't get up back and was all out of the door, no more in its housing. So I had to wait around one more hour to get it fixed and then, I could not use it normally during my trip. Despite all this, I really recommend this company as it a 24/24 car rental with nice and warm team, family state of mind, you are serious and concerned about customers. You should take a better care about cars for little things or big ones as my window problem. If I come back to Iceland (I will that's sure), I will rent a car by your company. Special thanks to Jakob, Johann and Gilles who were great with me

Pickup of the vehicle went smooth, the staff was friendly and helpful. The car itself was great and very suitable for F-roads and crossing small rivers (like when travelling to Landmannalaugar). The equipment could have been better. The GPS and blankets listed in the vehicle information were missing, and the sleeping bags were not sufficient for the Icelandic weather (according to the label, comfortable around 12 degrees, and 5 degrees as lowest temperature), so we had to buy blankets to stay warm.

I would give it 10 out of 5 stars if I could! This made the trip so special and with their price comparison, it was perfect for us! Thank you so much! We will be back!

Good pick up service and check-in service. The Duster had a lot of scratches and a crack in the bumper that were not documented. We needed to get a busy and distracted person to check it several times. One of the doors was stiff ? Previously damaged and we needed them to check that as well. In the end we took a lot of photos and it was good that we had because when we got back they tried to tell us that we had done the damage. Otherwise the car worked well and it did not matter to us that it was a bit worn out. There was a light on the dashboard. We tried to ring customer service about it but got no answer when we tried ringing (quite a few times) Drop off was a bit chaotic and I’m still not sure about money they took as a security deposit. They just said all OK, so I presume it will be refunded?? Drop off back to airport was good.

We got a Nissan X-trail instead of the Suzuki Grand Vitara we requested (same class, but slightly better car). Service at pickup was great, and the car as well during our whole journey. We travelled all around Iceland, 16 days and approximately 4700 Km, of which hundreds of Km on gravel roads. Everything went perfect. Car return at the airport was also fast, efficient and smooth.

It was very good. The camper was confortable, the only problem was the glass on the roof that ws broken and with rain it was raining inside...

Excellent

Very long lines and slow service to get a car. Got an older car than I had ordered, and initially accepted a small refund. Finally drove away in the car, only to discover it was not fit for the road. Dangerously worn brakes!! Drove back and waited more. "Suddenly" they were magically able to find my 2015 Jimny anyway. Why didn't they give it to me in the first place. Whole process took approx 2,5 hours of my valuable vacation. At least I got a car in the end, and it worked well. Drop-off was smooth.

The Dacia dokker was great on gas, and a very simple vehicle. My boyfriend and I found that the beds were more comfortable than we expected, and it was definitely enough room for the two of us. All necessary utensils were provided for us which made things simple, including propane for the gas stove. The staff at Nordic campers were very friendly and helpful, giving us travel tips and recommendations on sites to visit. Additionally, we had spent a decent amount of time looking at camper van companies, and found that this was the cheapest option for what we wanted. I would definitely rent from Nordic campers again. Thanks for the amazing Icelandic experience! Johanna and Jeff, from Canada

My boyfriend & I enjoyed renting our Vitara in Iceland . An SUV is perfect for the terrain here. Picking up the vehicle was seemless! The reps were professional, friendly, & timely. Dropping off our car was easy too, although a busier time of day. We were shuttled within 20 minutes to the airport. Great experience . Thank you

The vehicle was newer than expected, that was plus. The wifi add-on was great for our planning, navigation and other needs. The team responded to emails, contacted us by phone at the airport when we got a little turned around and gave explicit directions when I got confused about the drop off. Very happy with the whole experience. I think for the money and what I needed it was cheaper than companies right at the terminal. Also, the insurance package information was more clear.

The experience was good. One issue to take in consideration: the rear wheels were very worn. they did not meet the minimum security conditions in my opinion. If I had seen it at the time of check in I would not have picked up that car

I rent this car for 15 days, all was ok. The car was brand new. It contained all the camping materials. I had answer to my questions on phone and email . No problem during my Holiday.