Rezensionen für

Car Rentals in Iceland

The pick up at the airport was a bit confusing - they said someone would wait for me with my name on a piece of paper, but in the end, I had to look for someone with a sign of a couple of different logo's of different car rental companies, one of them being Nordic Car Rental. The guy had a list with at least twenty names, but mine wasn't one of them. Anyway, the guy was very nice and took me to the office of Nordic Car Rental. There was confusion about which car was reserved for me. After half an hour, they gave me a Suzuki Vitara instead of the promised Mitsubishi Outlander. Apart from that, we had no problems with the car, and drop of in Reykjavik went very smoothly. In less than five minutes, I was ready to leave. I rented a car several times in Iceland, and this was definitely the best deal we ever found.

The Vitara was absolutely great and we enjoied every minute :-) Also the whole rental experiance was Amazing! The guys we met were super friendly and very helpful! Next time in Iceland we surely rent with NL!!!

First of all at the arrival we got a different car, because the Suzuki Gran Vitara was not available. Anyway it was not bad because we got a Hyundai Tucson. The car had a strong perfume of something used as a sort of spray to clean the car, but after a few minutes we understood that it was meant to cover a very very bad smell that was in the car. Like something was poured out and removed, but the smell was still there. That was a very annoying issue because it is not acceptable to rent a car in this status, most of all when you have to drive long distances. Anyway, the worst thing was the attempt to cover the issue and cheat the customer. We contacted the Nothbound Customer Service (very responsive and kind) but Icerental never tried to get in touch with us. Only positive remark was that we got a refund of 10% at the end. In summary the experience with Icerental 4x4 was bad, they were not at all professional and trustworthy. Alex

The overall experience was pretty perfect! From the booking - to the airport shuttle - to the cars as they were pretty new and in a good condition (we did a 3.500 km journey with a Suzuki Jimny incl. rooftent), i would totally recommend Icerental 4x4 and also northbound, especially their friendly and very quick customer service (keep on the good work, really appreciated!)

We had a reasonable experience with Go Car Rental and Northbound, the only issue we ran into happened because we arrived later at the airport than we thought: it was quite complicated to get in touch with the rental agency and coordinate a pickup at the terminal. Go Car Rental's phone system was difficult to get through, and we had to call twice in order to get them to send a rep to pick us up (for this, I've deducted half a star). The other half star I am deducting because the extra insurance packages offered were quite expensive considering the base cost of the rental was already quite pricey.

We rented a Toyota RAV4 for 11 days with Northbound. All went smoothly for picking up and dropping off the car. The staff's friendly and efficient. The car worked for us very well through all road types. We'd hire a car from Northbound again.

All the staff was very friendly and helpful, the campervan was very nice...very easy to drive and we found camping tools already inside very usefull... the only things was very very cold inside during the night and it was August....but I will definitely suggest it!!

Airport shuttle was late, we waited 45 minutes. (Nordic Campers) Contact provided in the booking cannot be reached. We dialled like 3 times and no one picked up. When we asked them about the phone number (to check whether it is working or not), they explained to us that sometimes there's a queue, and they have yet to set up an auto reply bot advising caller on the queue. Pick up process was ok. We were upgraded to the larger Renault Traffic, which we very much appreciate, although it consumed more fuel. The staff didn't care to explain how to use the car, he didn't even bother to walk out with us to inspect the car. We asked about heater (is there one, how to use it), and they can't even answer us properly. We had to figure everything ourselves. Even had our first night sleep without the heater, cause we only figured that out the next day. Pillows were provided but not blanket, we had to pay another 25 EUR extra for sleeping bed rental. Burner was provided but no gas can. Otherwise, everything else was ok. No major issues with the camper van. We wanted to ask for a few hours extension just before our flight the next day morning at 0700 hrs. We tried calling the contact number, and again no one answered. We called the mother company City Car Rental (Reykjavik office), and immediately someone answered us. They were kind enough of grant us 5 hours extension for no charge.

Very good experience with Ford Expedition 4x4 , Icerental and Northbound, fantastic trip in 7 people without any problem ! excellent !

In generally ok we had not problem but the car we rented was old with 230.000 km and fuel gasoline, so we spent a lot money than expected and for what I spent on the rental I expected a better car...

Our car rental experience in Iceland went smoothly from start to finish. Unfortunately, the Citroen Berlingo we had reserved prior to our trip was unavailable upon arrival. However, Thrifty did provide us with a virtually identical Peugeot which performed flawlessly throughout our trip. Pick up and drop off was a breeze. Would definitely rent through Northbound again!

We have had a good experience.

We were upgraded to a BMW suv. It was great!! My only slight negative with the experience was that we had a long wait when we arrived to pick up the car.

Easy pick up and drop off. No issues with the car, straightforward car rental.

Overall good experience. Had a few hiccups. No-one was at the airport with sign when we arrived. Had to call and they sent us the information. Also the car was a bit old and the usb did not work... which meant we could not charge phones or use music from the phone. The rental process and return was fast. Had to wait over 30 minutes for shuttle after returning the car though.

The original rental we were given had done 120000 K, looked older than the car ordered and had to go back as had problem with suspension. That meant it had to go back after had driven to Grindavik. The next car we got had wet seats, appeared to have been through car wash with a window open. We took it and it dried out, but overall felt I would not use the company again.

Our Suzuki was perfect for our family of 4, enough room for all our bags, plenty of room for the kids in the back seat, the car was clean and reliable, especially when went a little bit off road and on the gravel roads. Loved the driving experience in Iceland. Good on gas too...

Mi valoración por lo general es buena. Intentaré no enrrollarme mucho. Recepción del coche: Nuestro vuelo se retrasó dos horas, al llegar la persona de Lagoon no estaba en el aeropuerto esperando, pero tan solo esperamos 5 minutos y apareció (entiendo debido al retraso del vuelo). A la hora de alquilar el coche todo correcto. Nos explicó con todo detalle lo que habíamos contratado y si queríamos contratar algún seguro más. El coche era exactamente lo que habíamos reservado, un Dacia Duster Diesel. Te lo entregan en una cochera dentro de la oficina donde puedes verlo y hacer fotos y videos (si lo deseas, aunque lo recomiendo) para ver los desperfectos que tuviera. Si hay que poner algún punto negativo, es la limpieza del mismo. Por fuera estaba limpio, pero por dentro la verdad es que deberían esforzarse algo más. No es que es que estuviera asqueroso, pero daba la sensación de que no les hacen una limpieza en profundidad (de vez en cuando) y algún que otro ambientador no vendría mal. El modelo era de 2017, exactamente lo que contratamos y con unos 100000 Km. El coche se comportó estupendamente, va realmente bien, éramos 4 personas con todo nuestro equipaje y la verdad, me sorprendió lo bien que va. Dimos la vuelta a la isla completa, fuimos a Askja... Devolución del coche: Muy rápida. Destacar que revisan el coche por completo y lo arrancan. En este tipo de coches y con las carreteras que hay en la isla, como no vayas con cuidado, puedes destrozarlo, entiendo que hagan estas revisiones. Como dije antes, valoración buena. Volvería a alquilar a traves de Northbound.

Excelent

Very good overall experience

Great and useful!

Very good. I was apprehensive about all the horror stories on the internet about car rental from almost all vendors in Iceland. I experienced no such issues with Lagoon. There was no one in office when we picked up so the 15 minutes wait was very fair. However, the car's cosmetic condition was worse than documented and it had 3/4 full fuel vs full on the documentation. Lagoon rep updated both (wish it was correct to begin with- esp the fuel). Also, as soon as we started driving, the car started showing various service/maint. messages. I send an email via the website and they responded reasonably quick assuring me that the car was drivable and didn't need service and it didn't for rest of the 9 days I had the car. However, it did cause me anxiety to reach another town with what I initially thought was a crippled car. Return process was rather too slow. There were two reps that were helping 1 customer each. One left as soon as she was done with her customer while 3-4 of us were still waiting in line. Then the other guy left as well. Before you knew it, two van loads of about 20 folks showed up to an empty counter. One guy reappeared and immediately got busy (not with the customers). Luckily the van driver, checked me out in under 30 seconds and took us back for our flight which makes me wonder if Lagoon needs to have a better process or staffing to handle the volume. Having said that, it was not a horror story, the car worked well for all the 10 days we drove it, there were no overages, trust and pleasantness were maintained at both checkout and return. So would I rent from them again, absolutely (unless they are way more expensive than others).

The experience was great. Connecting at the airport went smoothly as well as drop off. The Suzuki Jimny performed well even driving through the rivers. The rental car rep. provided some great tips on driving in Iceland. All in all I have no complaints.

It was really good except that you couldn't provide the car I had booked when I arrived. I had to wait the morning after and I had to wait among new custumerswaiting as well. And you still had no car for me ! Because I got really angry waiting and realizing you had probably practiced overbooking on me, the team finally managed to find one. I had to come back tothe office 10 min later as my window (I had put down) culdn't get up back and was all out of the door, no more in its housing. So I had to wait around one more hour to get it fixed and then, I could not use it normally during my trip. Despite all this, I really recommend this company as it a 24/24 car rental with nice and warm team, family state of mind, you are serious and concerned about customers. You should take a better care about cars for little things or big ones as my window problem. If I come back to Iceland (I will that's sure), I will rent a car by your company. Special thanks to Jakob, Johann and Gilles who were great with me