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Car Rentals in Iceland

The Northbound representative originally misunderstood my order and cancelled my car. When they booked it again, it was double the price. When I informed them, they ordered the car again and also gave me the original price. That is great customer service. We picked up the car, but it was not available so they upgraded our car. The experience at GO Car went well too! The person who checked us in was nice. I returned the car and everything was great!

The initial pick up was a mess. No one was there to shuttle us upon arrival despite clearly communicating our time of arrival. I had to turn on my cell roaming to call the shuttle driver, and he took his sweet time getting there. When he did get to the airport, about 5 other groups needed transport so he only took the drivers to the rental place. I had to go back to the airport to pick up my companion. The car itself, however, was in decent shape, and we completed the ring road without any problems.

Super convenient and loved that they had a car available at 6:30 AM when we arrived. the “Duster” have plenty of room

Amazingly efficient and good experience.

Great experience working with MyCar. No issues with the car and was picked up and dropped off to the airport right away.

All good. The car could be in better shape:) but it worked well. All other experience is realy good!

The car was fine, perfect for our needs, however, a backup camera would be very nice. As you're a new company and looking for suggestions: Promote the mobile hotspot - it's great Explain to people about using theparking app - it will probably save a lot of confusion, irritation and parking fines I would suggest adding a small kiosk at the airport or providing a phone app so people can notify you when they are ready to be picked up. Your website should clarify that the Reykjanesbær Office is only minutes from the airport, provide address, phone number and hours on the website I think that's all I can think of - were it my company I would do these things - it's all about making things clear, easy and pleasant. Thank you

I was a little disappointed because I got a Renault Clio instead of the VW Polo I had booked, but when I got used to it, it was OK.

As I later found out the prices are actually cheaper if you find other companies. I am currently 21 which really limits where I can rent a car from so I really had limited options but if this company is one of the top choices you are looking in the right place. Aside from that the service was good. I feel bad as I forgot his name but the first person I had picked up the car from was a nice gentleman that always had a smile on his face. He was definitely rushed as he was the only one working but was always really nice.

All was good for our trip for a part of 4 on the Ring Road. Easy pick up in Reykjavik after two days in the capital and return a week later at KEV airport, saving cost of taxi to airport. JP - July 2021

It was great exactly what we needed.

Excellent experience. Blue Car Rental had the best prices, and there were no surprises. The shuttle pickup at KEF airport was prompt, the staff was friendly and helpful, the wi-fi device worked perfectly for navigating, and things couldn't have gone more smoothly.

General experience was pretty good! We didn't get picked up from the airport until about 2 hours after we had asked to be. The GPS system didn't work very well at all so I did end up using my phone. Seems like you should give the wifi hotspot for free instead of the GPS.

Hello Northbound team Taking it short: - customer support: 5 (excellent), although we didn't have to overuse it - car: 5 (excellent), no problems, no surprises, trustworthy Suzuki Jimny - pick up, drop off: 5 (excellent), on time Thank you and regards Adam

The car was well cleaned and quite new (2 y.o.) very easy to drive and there is a good amount od space to fit everything you want in there.

The car was great and the customer support from Northbound was excellent. They went the extra mile to make sure everything was great. Amazing customer service.

The car and rental process was great. Unfortunately it did leave a bad taste in the end. I returned the car 1 full day early and did not receive a refund for that day. Evan

Great experience with renting the car! Super easy pickup and drop off. We had to change our dates and the reply from northbound was super quick and with no charge.

I was very satisfied with your outfit. The personnel were very knowledgeable and pleasant to deal with. The car however was not exactly what I expected. It looked worn and beat, and frankly I didn’t think it would make it around The Ring Road. But, it did, and so I was satisfied. Unfortunately I had an attack of kidney stones that forced me to cut my visit short and return home ten days early. That resulted of course in returning my rental to you early and the loss of ten days of use of the vehicle. Quite an expense for me. Up to the time of my kidney stone attack I had a great time accompanied by great weather. Thanks Rick

We very much enjoyed our trip and the camper van was a major part of that. It was very easy and comfortable to drive and find parking even in Reykjavik's city center. Overall it was relatively comfortable for camping. The diesel heater was a life saver, even in mid-July. And it seemed to get decent gas mileage. The camping supplies were a bit of a mixed bag. The sleeping bags were great but the pillows were pretty sad. We ended up buying some inexpensive pillows at a discount store and leaving them with the van. The tea pot didn't have a way to close the spout which made heating water a bit of a challenge with the little camp stove in the weather conditions we were in, but not impossible with a little creativity. The camping table was a tad flimsy, and the camping chairs were a mismatched pair, one of which was not particularly comfy. The electric cooler worked well, but couldn't make it through the night with the engine turned off, and I found it worked best to move it into the cab at night so that it wouldn't get warmed up by the heater in the back. As for our experience with Lava- Getting picked up at the airport went quite smoothly, and the driver was very friendly. Unfortunately the staff at the rental office were a little less so. They weren't particularly unfriendly just very minimalist when it came to communication. Additionally we ended up sitting there at the office for nearly 2 hours waiting for our van to be cleaned, with another customer, who had arrived nearly an hour after us, getting their vehicle (same make/model) before us seemingly due to their service agent simply being more attentive than ours. Returning the van was a breeze and the woman who checked us out was friendly enough and got us to the airport with plenty of time to spare. Renting a camper van was the perfect way to experience Iceland as we drove the full Ring Road, followed by the Golden Circle, and a couple nights in Reykjavik. It allowed us a terrific sense of freedom to fully capitalize on the midnight sun not worrying about how late we were out and about as there was always a campground to be found.

Several confusions:. We got emails before we left from both Lava and Northbound. After a few back and forth emails I confirmed they were both talking about the same car. Added stress to our preparation. We were picked up after maybe 30 minutes of wait at the Iceland airport by a Lava van and taken to a Lava building. We had a low tire pressure warning light come on while in Akureyi. We called and were told not to worry about it. But there was a slow leak so we had to stop several times to top off the tire. Worrying about a flat tire is not a positive vacation experience. Finally, the rental agreement said we would return the car at 12:00. I remember putting in 2:00 for our 5:00 departure when I booked, but we didn't catch the mistake when we signed the paperwork so my bad. The Lava agent said they were scheduled to rent our car to the next person at 12:30. Given we had called about the slow leak I was surprised they were planning to send the car out again in 30 minutes. We arrived at 1:15 and they charged us $175 for an additional day instead of an additional hour rate. Seems excessive. I have rented cars all over the world and have not been penalized in this way for 1 hour and 15 minutes late. So overall a bit of a unsatisfying experience.

The car was in fantastic condition and performed even better than expected! Everyone at the company was friendly, professional, and very helpful. I would recommend this car and company to anyone! The Suzuki Vitara was especially fantastic on the f-roads and gravel driveways outside of the city.

We had good experience with renting our car with Northern Lights. No other car rental agency could beat their deal plus a good customer service make them my favorites in Iceland. From their shuttle pick-up to drop everything was smooth. No issues faced and car was in a good condition. I highly recommend trying Northern Lights car rental while in Iceland. You wont be disappointed.

I had a great experience with Go Campers. Mechanically the van ran great and the check in process was easy to get on the road with minimal hassle. I rented the smallest, manual transmission van, it is pretty bare bones as far as the interior build goes, so keep your expectations in check, however the price was very good so it’s about what I would have realistically expected and it did have the cooking/sleeping necessities. If I had one complaint, it would be that I wish they offered return shuttle service to the airport. Airport Pickup was included upon arrival, but not drop off after returning. They will run you back to the airport for 60 euros, but it felt like a basic service that should be included. But having said all that, I would 1000% book with these guys again.

Perfect for our needs! Easy to drive--probably the easiest manual I've driven and the clutch has a hill-holder, so no issues starting out on a hill. The mattresses were surprisingly comfortable. I brought an inflatable just in case and never blew it up. I'm 6'0", so the bed is a little short. However, we figured out that if you sleep with your head in the rear, you can slide the front seats forward and then I had enough room. If you're 6'2" plus, then you might have length issues. We drove the Ring Road with several detours (Seydisfjordur, Dettifoss, Hvitsekur, Stykkisholmur) and spent around $240 USD on diesel fuel, so less than the $300 I was planning on. Stereo has a USB, so you can charge your phone and play music from your phone if you bring a cable. Wish it had cruise control, but that was my only complaint. No A/C, but we didn't really need it. We only needed to roll the windows down on one day and only for a short time (10-15 minutes). Nights didn't drop much, so no need for a heater unless you plan on using in the wintertime. We spent 260 kr a day on ice, so the cooler is not a big deal. I'd happily rent again if I ever return to Iceland.