Reseñas de
Car Rentals in Iceland
11945 Reseñas
11945 reviews for Car Rentals in Iceland
Verified reviews from our customers that rented a car on Northbound
Submitted 02. Mar 2020
Good
je ne suis pas sur de relouer une voiture avec Icerental 4x4 .a la réception de mon véhicule on me certifie au moment de la signature du contrat de location que le plein de carburant est fait !
je prends mon véhicule et je m'aperçois que le plein n'est pas full ! mais étant fatigué du voyage je ne réclame pas la différence.
C'est à la restitution du véhicule que cela ce complique .ayant fait le plein de carburant la veille sur Reykjavik ,le lendemain je me rends à l'endroit de la restitution(50 kilomètres) et là,la personne me réclame le plein(oui je viens de faire 50 kilomètres) et me demande de justifier que je n'avais pas le plein lors de la restitution par une photo (que je n'avais pas bien sur)et me demande de refaire le plein à une station la plus proche ,sauf que se jour là ,le système de carte bancaire ne fonctionné nul part ! on pourrais au avoir le bénéfice du doute ou nous proposer un forfait de 10 euros sur place(pour l'appoint de carburant) pour éviter une perte de temps et de stress avant de prendre l'avion!
Herve
rented a vehicle
in February 2020
Submitted 01. Mar 2020
Outstanding!
The car I rented was a Dacia Duster. It was a great vehicle for my trip to the frozen North of Iceland in February 2020. The car was in a good condition and I haven´t had any mechanical problems with it what so ever. I would most likely hire a car here again, if I´ll return to Iceland.
Mads
rented a vehicle
in February 2020
Submitted 27. Feb 2020
Outstanding!
everything was ok, no troubles.
Lukas
rented a vehicle
in February 2020
Submitted 10. Mar 2020
Outstanding!
We rented this vehicle in Feb/Mar for 5 people and drove the whole ring road over two weeks. This car was fantastic through all the ice, snow and blowing snow! It handled very well!
Lori-anne
rented a vehicle
in February 2020
Submitted 26. Feb 2020
Outstanding!
We had Hyundai tucson. The car was great. Employee of car rental spoke in my language. Everything was quick and easy.
Paulina
rented a vehicle
in February 2020
Submitted 27. Feb 2020
Outstanding!
Everything went very well with our car, mutch better than I expected
José
rented a vehicle
in February 2020
Submitted 04. Mar 2020
Good
Marc
rented a vehicle
in February 2020
Submitted 02. Mar 2020
Excellent
Personnel agréable,
Navette aéroport à l'heure,
Véhicule en parfait état et propre même avec un kilométrage élevé
Rémy
rented a vehicle
in February 2020
Submitted 28. Feb 2020
Excellent
Snel en goed geregeld
Marcel
rented a vehicle
in February 2020
Submitted 23. Apr 2020
Outstanding!
Our experience was great...
David
rented a vehicle
in February 2020
Submitted 28. Feb 2020
Outstanding!
Good service from Lava, would use them again
William
rented a vehicle
in February 2020
Submitted 27. Feb 2020
Was dissapointed as because i dont use credit cards i had to purchase extra insurance which cost about 60 pound more than i was orignally quoted for the car
Peter
rented a vehicle
in February 2020
Submitted 07. Mar 2020
Outstanding!
Everything was as advertised and we were very satisfied with the vehicle and the service we received.
Stewart
rented a vehicle
in February 2020
Submitted 26. Feb 2020
Outstanding!
Very friendly pick up, smooth transfer and quick paperwork and pick up of hire car.
Paul
rented a vehicle
in February 2020
Submitted 28. Feb 2020
Outstanding!
I got an even better car! Suzuki s-Cross.
Loved it!
I just wish they could credit the deposit back faster.
Amu
rented a vehicle
in February 2020
Submitted 05. Mar 2020
Good
Fine car and safe. Doors didn't closed very well, wind came through and tailgate sometimes opened spontaneously. The windscreen wipers, front- and back window, needed to be replaced, didn't work properly.
Service was ok. When we picked up the car it was rather odd we didn't got any explanation of the car at all. Here is the key and do you ride...
Returning the car was fine and friendly.
Hillegonda
rented a vehicle
in February 2020
Submitted 25. Feb 2020
Good
Everything about renting with Northern Lights was great. The car was exactly as described and the people were very helpful. The only thing that could be improved is that the check-in and check-out process took a very long time because they only had 1 person working at the time.
Alexander
rented a vehicle
in February 2020
Submitted 04. Mar 2020
Outstanding!
The rental pick-up and return process was very smooth - it made all the difference in how quickly we could be on our way as well as back to the airport when we returned the car. The rental agents were very good at explaining driving rules (safety) as well as insurance options.
William
rented a vehicle
in February 2020
Submitted 04. Mar 2020
Good
The car was clean inside, and ran well, no difficulties with the rental process; booking, recieving and returning the car.
However I had some general concerns about the service:
- the website was unclear regarding the deposit required. The first time I saw mention of a deposit was after we had booked the car and it was part of the information attached to the confirmation email.
- similarly it was unclear whether I had to pay a deposit when taking out insurance. I had to email the company to explain this.
- the driver that picked us up from the airport (he explained he was new) didn't know all the companies he was collecting customers for.. we had to wait over an hour at the airport for him to return (a second time) when I had to point out to him that "Northbound" was on his sign.
-the free GPS was impossible to use. Having been notified that we would have a GPS I opted against renting the in-car WiFi. We then had to rely on Google maps offline for directions which was hugely frustrating.
- the tyre pressure light (which I was unfamiliar with) was orange when we received the car, which was worrying, especially not knowing the symbol. no one explained that this can be a result of studded tyres.
- I couldn't decipher what language the car manual was in, let alone what it said.
- the exterior of the car was not clean, there were numerous dents and scratches visible and the back light cover was broken
- we were not offered a chance to see the vehicle before signing the contract
Recommendations:
- offering customers the chance to view the car and have a walk through before signing the contract. This will also give them time to think of questions before they leave.
-pre setting popular tourist destinations into the GPS for renters. This would be both helpful and practical and would be additional bonus to the service.
- having a manual (hard copy or PDF) available in different languages. This can support the care of the car.
- showing the renter how to switch the car to 4x4 mode and explain when it is appropriate to use it (for those who have never driven 4x4)
- providing information about the different gas stations and explaining about prepay cards (especially for N1). Also the importance of keeping the car as full as possible because of the distance between gas stations in certain parts of the country.
Kerrin
rented a vehicle
in February 2020
Submitted 27. Feb 2020
Outstanding!
I went to Iceland with a group of friends on February and we choose a Suzuki Vitara as our car.
I really liked the car, which was very nice to drive and provided us a great trip.
The shuttle offered by Northern Light was punctual and everything went right.
I though the price of the car was strongly worthwhile and I would recommend both the car and the company.
Caio
rented a vehicle
in February 2020
Submitted 28. Feb 2020
Outstanding!
It was very good car for us.We also was in snowstorm first evening when we drive to akureyri. Lava car rental was really good they have good service and they arranges for us transport from airport and to airport.
Heidi
rented a vehicle
in February 2020
Submitted 24. Feb 2020
Outstanding!
Great new car, excellent for winter in Iceland. Service was quick and professional.
Marko
rented a vehicle
in February 2020
Submitted 24. Feb 2020
Outstanding!
Good company to work with. They take care about customers.
I reccomend them.
Miha
rented a vehicle
in February 2020
Submitted 26. Feb 2020
Outstanding!
Excellent service and value, we were met at the arrivals lounge with the car waiting in the carpark. The car was superb and made are holiday in Iceland epic.
Darren
rented a vehicle
in February 2020
Submitted 29. Feb 2020
Excellent
We were meet at the airport and taken to the car rental place promptly. After signing the necessary documents we were on our way. Staff were friendly and polite and I am glad we had snow tyres! The Dacia was clean and had ample enough room for 3 people with their luggage.
Allison
rented a vehicle
in February 2020
Why book through Northbound?
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