Reviews for

Nordic Car Rental in Iceland

I was very disappointed ! The car company was really disorganized and they didn’t have the car we rented! We were given a much smaller car for what we paid!

The car had the check engine light on the whole trip and sometimes wouldn't start, the last day of our trip it died and we almost missed our flight. Not a good experience at all.

That was disgusting experience! I was really dissapointed The Car was 2014, but that does not mean that this car should be like just after a shooting in criminal area: a lot of damages: front, number, cup of gas tank, left side was like after a shooting dirty salon, driving this car was extremely uncomfortable, probably there is a problems with wheels, car always moved a little bit left or right even without a wind... dirty main window and that is never cleaned. the box under my right hand was opening every time when the car go a little bit up, or when I slooooowly press a break that about a car.. about a service. I waited 40 mins while just one receptionist starts to work with me Me and my wife have a special credit card with big limit to make a deposits on her name. This receptionist told me, that I can't use this card to left a deposit, and this is the law! But I had a conversation with a layer in Iceland, and there is no this law! receptionist overcharged me 48 eur for change a booking and make my wife a main driver, and add me like an additional That is very very bad service! me and my wife have the same surname, WE BOTH WERE THERE WHEN I PICKED UP this car, and the company charged me 48 eur. I demand to refund this amount! because this is an extortion

I booked the car for the F-roads only to find out from the provider that the insurance doesn't cover even the road 35. The car was given to me with no gas and I wasn't sure if I'll make it into the nearest gas station. And during return I nearly missed my flight because at the drop off point they prioritized new bookings over drop offs. I waited 50 minutes for the drop off. I feel cheated, cause your website had good ratings, while the actual rental company is terrible. Never again.

Worst rental experience ever. Picked up the car on Friday July 30. Started to drive the Golden Circle at 2:00 PM. Car broke down at Laugarvatn at 17:30. Called 24/7 service number. They said they needed permission from NordicCarRental to do anything. Repeatedly called and emailed NordicCarRental. No response. Ending up staying in a local guesthouse which was within walking distance. NordicCarRental did not call us until 11:30 on July 31-18 hours later. By that time we had arranged a Taxi to Reykjavik which cost $375. We had to rent another car from another company, and because it was last minute ended up spending $4000 for two weeks. No apology for NordicCarRental. I would give them minus stars if I could.

Thank you for checking in, Nordic Car Company was by far the worst business I have ever dealt with. Checking in took well over 2 hours, not counting the hour and a half we waited for transportation. Everyone that was trying to get their car was surprised by a $3000 (refundable) deposit that could only be given on 1 credit card, which had to be the drivers and also had to be one of 2 specific banks. This was not reasonable for most, if not all, travelers and we all spent a long time figuring out other options. If you couldn’t pay the deposit, your alternative was to spend around $500 in non-refundable insurance. We took the insurance route and then not even 2 days later our car completely broke down. They told us it would take until the next day to get it serviced and that we would need to front the money to pay. After 5 hours of calling and fighting that, they finally paid for our repair. Then, on our last night there we got a flat tire. When we called roadside assistance, we were told we would have to pay to have it changed, despite paying for insurance. We do not have that kind of money, so instead we spent 2 hours, in the rain, in the middle of the night, changing a flat, rusted tire that also had a missing bolt (extremely dangerous). The h fortunate events listed do not even include the many other mechanical issues we had and many other comments on the incredibly poor customer service. This rental company runs under many different names and is a complete scam.

I really liked the web page, looked clean, nice and easy to use. But the given provider, Nordic Car Rental was terrible. We had to wait for almost two hours in the middle of nowhere to finally get the car. And the car was in the worst shape I have ever experienced for a rental car. It was old, broken and extremely dirty. The staff was unfriendly, unhelpful and unprofessional. The driver from the airport was driving like crazy, making phone calls on the way, while searching for a key in his pocket. Worst experience ever with a car rental company. Please do not cooperate them anymore! I will not choose Northbound until I there is a chance to get them as the car supplier!

the car went well, but the wheels were very old and when we swollen one burst. the mechanic commented that they were in a very bad condition and that the two front wheels had to be changed, therefore, it shows that the cause of the busting was due to the bad condition of the same, and it is not logical that we had to pay it. . We demand, therefore, the return of the amount of the invoice of the same

Sadly your company failed. First they did not have my car then the agent wanted to give me a 11 year old beat up vehicle in exchange for what I reserved and lastly my deposits had not been returned. I ended up waisting 3 hours of my time and my wife was not very happy also she was tired and just wanted to get to our hotel.

I strongly don't recommend Nordic car rental. The car was really in a bad shape with a lot of broken thing and strongly vibrating under braking. The car was unsafe, tires were almost bald, and we had to clean the air filter by our self. Also, employees were not professionals. We didn't get the car we booked but a model less practical. We're just lucky enough to didn't have any real issue because I don't think is the kind of company that you can have a fair resolution. Bottom line: isn’t a scam but we are not far from it.

Hi, we have had a horrible experience. We have booked Dacia Duster, but after our arrival the guy told us that Duster is broken and has only Suzuki Vitara. I want diesel because we have booked diesel car. Impossible - consumption 10L/100km was way more expensive than book a proper diesel car in reliable car rental. The car also had broken lights. Never again!

renting from Nordiac Car Rental was an awful experience. First, there was no one there to pick us up like the paper said. We waited 45 minutes and the “emergency number” is not answered ever. Then, when we were finally picked up, the company took roughly 1.5 hours to get us a car and others had been waiting for much longer. Finally, they did not tell us the car was a diseal car, despite us not speaking the language, and when we filled the car at the suggested gas station listed, we filled it with normal gas (like we would in the United States) having no knowledge it was only diseal since we don’t speak icelandic. They then claimed the engine was ruined, however, the car was not working well before we filled it. Additionally, we tried to call 15 times in two days without a response. They are now claiming we owe them a fee of 900 dollars for the engine (which we did not ruin, and if the diseal contributed to the problem, they did not inform us) and for a towing fee which was unnecessary considering we were able to drive the car and thus it did not need to be towed. They entire place was choatic and many other customers were either not given their correct cars or were complaining of engine lights on in the car.

We had to wait more than 30 minuets in the airport for pickup. When the pickup service finally arrived the guy laughed at us because we in his opinion were to demanding? The car had to many defaults. Windows in drivers seat was not working, doors were not closing proberly, and licens plates were not secured properly to the car with screws. We lost a licens plate while driving on dirt roads and had to pay 10.000 kr. I really thing this was unfair but has to sign and agreement because we had a plain to catch.