Reviews for Arctic Car Rental
car at the hotel the morning of arrival
we rent a dacia duster, very good small 4WD no problem during our 3 weeks journey in Iceland, very low gasoline consomption
It was excellent, I strongly recommend renting from this company. Although I made a mistake on pick up time, the company accommodated the change rapidly.
I am happy with the decision I made renting the Hyundai i10 but I would like to mark that first days of my trip I had some problems with the air pressure on the tyres.
Even after few stops at the gas station to fix the problem with the air pumps, the warning signal on the dashboard continued enlighted. Fortunately, it seems that after two days, the problem was solved and I had no more issues with the car.
Everything was fine, we could easily find a person from company after arrival (even it was late night) and car which had was great after all. Half star down is for that, we had different car (new Grand Vitara) then we order (older Suzuki Jimmy) - actually it worked for us, but might not for others. Better to let us know that this car is not availible in advance then be surprised than try to persuade us that giving us better model.
Everything was fine. We picked the car up at the airport and even got a free upgrade to a Vitara, instead of the Jimny. Left the car at the airport on our way back, very easy procedure.
We had a friendly pick up at the airport from Arctic. The car was as described. We rented the car for 4 weeks and received a discount. The contact by email with Northbound was fast and friendly. We would choose Northbound and Arctic car rental again.
Free Cancellation & Amendments
Very good, easy
It went well. The car was a little small as we had a lot of gear, but it was fine.
Very satisfied with experience of both Northbound and Arctic Car rental from choice of cars, prices and to agent meeting us at airport, taking us to our car and explaining all the necessary information new drivers to Iceland need to know. Car was very good and returning was easy just dropping off just outside departures at Keflavik airport. Would definitely use this service again. Steven
Good, the car was delivered right on time and performed perfectly.
I had a great experience with Northbound rentals. We were upgrade to a Grand Vitara upon arrival as they were a bit late with the airport pick up. But everything went smoothly and the pick up and drop off at the airport was so easy! Will definitely rent from them again!
I must say that your service is amazing. The prices were the best I could find on the web.
I have always received prompt and clear answers to my questions.
The car was in perfect condition and I will reccomend this service to all the people who are intended to rent a car in Iceland.
My general experience was good. The checkin was smooth and quick. The car was in great condition and gave no problem throughout my rental.
The only area of improvement is the car return. As per instructions, I left the car in the parking with keys on: although "it is assured against theft", anyone could have taken it for a ride, use the fuel or damage it, park it back, and I would be liable for all they do. This is not good, and I recommend you set up a safer method for returning the car; I understand you cannot have personnel there all the time, but maybe just a safe box where to leave the keys upon return would do. If you don't have an office there, perhaps you could have an agreement with one of the bars/shops in the airport: all you need is a small box, and then you can collect keys at your convenience.
Great thing was that the agent was waiting for us at the airport with the car keys,and we returned the car at the airport without any problems. but we have rented car 2015 Hyundai I-20 or similar, so we thougt what car will be of second generation, but it was of first. also car tyres was about 1mm of tread and i think that its not enough because rainy roads, but agent said its ok.
Free Cancellation & Amendments
Very good car for a five persons family road trip in Iceland.
Everything was excellent, we got a car right time and right place and we didnt have any problem with car and services.
Everything was very good. Even if we had to change our pick-up time due to flight cancellation, the agent came at the new arrival time with our car, which was very clean and in good condition. He explained everything and made sure everything was clear to us and OK. We didn't have any trouble during our trip and the car run well on all the roads. It was a good experience overall.
The trip in Iceland was very nice, because of primera flight cancel it was too short.
We were very satisfied with Arctic Car Rental...New car economic just what we needed.
The agent was waiting for us with the car keys, he explained us everything and at the we returned the car at the airport.
In general good service . They were present at the airport timely even if I arrived late in the night.
Car , Suzuky Gran Vitara was in good conditions. Currently nothing to complain , good service .
Car was provided by Arctic , however everythnig was fine .
Good customer service , quick answer during the reservation and when I asked to change the car model and for the upgrade of the insurance .
Not sure to get the best price :( however I am satisfied of the service and quality .
I think that I will book again with your company ..why not ?
Easy online rental. There was no correspondence during the 6 months between reserving the vehicle and the day of the reservation, however Northbound showed up at our hotel on-time and everything was as outlined in the reservation. The drop off and pick up of the rental at our hotel was very convenient. I would rent from Northbound again.
very good car and services ! This 4x4 can go everywhere (except the passages through ford) and was really pleasant to drive and do a global tour of the island.
Very good . The car was ready and clean when we arrived and the young men handing it over were courteous and informative .
We had rented a Dacia Duster for 8 days in Iceland for three people and the car along with customer service were both fantastic. Runar was able to adjust our pickup time with short notice due to an adjustment in our plans along with update the quantity of drivers on the plan. The car was waiting right outside the airport upon arrival with a full tank of fuel and little paperwork to fill out before we were off and going. The car performed great and provided fantastic fuel economy with the manual transmission diesel drivetrain. Dropoff was also a breeze with simply parking the car at the airport and notifying arctic car rental where it was parked. Overall a fantastic experience.
Great user-friendly service, great car, I warmly recommend, both the car and the company. I will of course use them next time.
I appreciated the clean and dependable car I was provided by Arctic Car Rental. We were picked up at the airport right after picking up our bags (as promised), we were given sound instructions and tips, and drop off at the end of the trip was easy. So nice to work with a small, family-owned company.
Reliable and easy car-transfer.
We've spend a great time in the West-Fjords with "our" Jimny. Thank you!
The car we booked was good enough for doing main roads (R1) and we had enough place for our 4 big bags in the trunk. Someone waited for us in the airport at arrival and at the end we parked the car at a parking lot at walking distance for departure so perfect. The only working point is the GPS which was from Garmin. He needed an update because we couldnt find a lot of places but after all no problem. Roaming was cheap and we perfectly found our destinations with google maps. So after all great experience and "cheap" and trustable company to book a car in Iceland!