Reviews for Arctic Car Rental
Great service, we got the expected car as we book. Northbound staff support super fast.
Pick-up and return was super easy, Arctic guy did tell all about the car and some regulation for driving in Iceland. On returning, we just drop car at hotel and left key inside.
We have no case of accident, very smooth drive through 15 days in Iceland
Super easy process more than I expected.
Everything went very well with the rental process, the Suzuki Jimny on the other hand, not so sure about. This vehicle does what it's suppose to do but doesn't handle well at high speed in windy conditions. I would recommend a different vehicle for a less experience driver.
We had a smooth and trouble-free experience renting from Arctic. We were met after clearing customs after a long delay waiting for baggage, taken to our car, and given some helpful advice re: driving in Iceland. The car was clean, damage-free, and ran well. No mechanical or maintenance issues in driving about 2000 km. Drop off was easy. Nice to rent from a local company rather than one of the multi-nationals.
We were met at the airport by a representative who then took us to our car, told us everything we needed to know about the car and where to return it. I was completely satisfied with the experience, the car's quality, and the price.
My experience with northbound car rental in Iceland was fantastic. The car experience a technical issue and I addressed it with the staff and they brought me a new car immediately. I traveled The entire country with it and had no further problems. I would rent from northbound again .
The whole service from the beginning to the end was straight forward and simple. Everything went on as offered (1st time I got the same car I booked on line :-) Car itself - perfect for couple - easy in driving, a bit slow on highways but strong - we went through off-roads and Jimmy make it.
Free Cancellation & Amendments
Excellent, great. Recieved a small upgrade (Dacia - Duster to Nissan - Qashqai) under the same conditions. Car was delivered on the airport and a full explantion (speed limits, off-road driving, ...) was given. Car was in an excellent state, we really enjoyed it.
The agency Arctic Car was very friendly and there was no problem with them.
Northbound service was great as well.
However, the car was i) a fairly used and old model (177'000 km), the state of care was not good. The car was not cleaned on the insdide, the windshield wipers were not functioning ( I bought new ones which will get refunded by Arctic car), and the electronics were not functioning properly with low gasoline levels in the tank.
We got a free upgrade what was very nice! Also the collection and return of the car worked perfectly. Very nice guy collected us!
everything was great thanks!!
The service was great, staff was professional and the vehicle performed great! Your company was more than accommodating after we missed our original flight to
Good service and advice
Arctic Car rental was great, a person from the car rental met us around 5 am. No complains about the car or the rental experience. I was assuming the car had GPS (from what i believed when i booked) but it was not there and dropping the car back was not easy as the parking lot was full. I called them back to confirm that i left the car in the another row. I think if they had given the map for parking and also marked the rows that you can park with instructions to leave the keys, it would have been great.
Actually, it wasn't the Toyota Rav4. We decided to contact Arctic Car Rental before the trip to be sure that we're getting the car we ordered. But as we predicted it wasn't available for dates of our trip, so they proposed the Suzuki Grand Vitara (older and automatic). Actually, we weren't glad to hear it, because we wanted the newest car we could afford. But OK, we've agreed on Suzuki Grand Vitara 2013-2014 Automatic.
When we've arrived at Keflavik it occurred that the car is not automatic, but manual. No big difference, but usually the automatic is more expensive than manual. They've explained that Suzuki Grand Vitara Automatic is repairing. Ok, let it be. But this looked as they're deceiving us.
Actually, the car was in bad condition for its age (3-4 years). Maybe, all the cars in Iceland rust so fast, but sometimes it was scary to drive it...
Guy from northbound picked us up at the airport. Handout was quick and smooth. The car was not brand new, but despite the high mileage, has served us bravely through the week. We travelled over 3,000 km through all possible wilderness of Iceland, and our Toyota has functioned flawlessly all the time.
I would rent the car again by northbound!
We where completely happy and satisfied with this rental experience.
Free Cancellation & Amendments
Great Service! Good car. Have been picked up by the agent when leaving the gate. Car was in front of the terminal. Effortless paperwork, car in good condition and according to discription. Easy to return. Thumbs up!
Great overall - service, car and website were well-organised and without problems. Two quick thoughts: While booking, there was no mentioning of unlimited km, which was included as far as I understood. Also, someone was waiting for me at the airport, which I didn't know (I went to the street address of the rental car station with the help of a friend). So maybe include that after conformation of the booking.
The car we rented performed very well and was delivered to us on time at the airport.
We had very good communication prior to our arrival.
We felt that the rates were reasonable compared to other companies.
It was a very pleasant experience to rent car from Arctic Car Rental through Northbound. The representatives from car rental company were very courteous and proved to be quite flexible in handling my requests. A very special mention for Runar from Northbound - he is extremely patient and responsive while answering queries.
I'd happily recommend Arctic Car rental and Northbound to future Iceland visitors.
The experience with Arctic was very well! The Suzuki Jimny was working perfectly arround the iceland! Great service! We will recommend it.
Hola: muchas gracias por tu interes. El viaje fue estupendo y el coche se porto bien. El unico problema que tuvimos fue a la entrega del coche. En recibo de entrega ponia ( p3, f3) y p3 como tal no existe y tuvimos que preguntar maa de una hora hasta que conseguimos averiguar donde era el siti correcto. Pero bueno creo que lo solventamos y reconocemos nuesteo deficit con el ingles.
Un saludo y hasta pronto
Jose raul aja
Great service, friendly staff. We where a little at a loss at the BSI Terminal as we did not know that the car will be dropt off. We did try to call and only got a message in Icelandic that we did not understand. After 15 min. the person did stop in to look for us. Everything went smooth with the car and returning it at Kevaflik airport was a breeze. I highly recommend this company, even it is still in the start up phase. Little startup problems is the norm for anybody that runs a business.
I had a really great experience. I especially enjoyed how someone met me at the airport and walked me straight to the rental car in the parking lot. Quick paperwork and I was already driving. Returning the car was just as easy. I would definitely rent from this place again!
Our experience with Arctic Car Rental was great. We were met at the airport, escorted to our car and were on our way quickly with all the information we needed. We paid a very good rate for our rental. I would recommend this company to others.
Very good, all was fine, ( except the CD-player). It was a very good, reliable car and a good service from the Northbound.
Muy bien todo. Perfecto.
Y el coche perfecto para nuestras necesidades.
We rented the car through Northbound. We also booked a cave tour near Reykjavik through the same company. Runar from Northbound was great. He was super responsive, and he helped me through the process via the phone and emails to pick the best car and a tour for my needs. Ultimately, we rented a Toyota Land Cruiser that could accommodate all our party of six from Arctic Car Rental and drove the ring road around the whole country. Process of getting the car in the airport was very smooth. The car was great for off-road as well.
Overall, loved Iceland. Its a beautiful country. Having a reliable and spacious car certainly helped to make the trip enjoyable. Highly recommend Northbound.